Luxury Beachfront Getaway at Iberostar Paraíso del Mar in Playa Paraiso, Mexico

Iberostar Paraíso del Mar

Cta Chetumal Km.309 - Pto.juarez - Playa Paraiso, Near El Manglar Golf Course, Playa Paraiso, 77710, Mexico

Rating

4.2

Travelers Choice

2021

Price Level

$$$$

Rooms

388

Pets

from $ 1,965.46

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Jul

Iberostar Paraíso del Mar, Playa Paraiso

Iberostar Paraíso del Mar

Iberostar Paraiso del Mar All Inclusive is a magnificent beach resort nestled in Playa Paraíso, right in the middle of Playa del Carmen and Puerto Morelos. The hotel boasts beautiful Mexican-styled decorated rooms and great facilities. At this hotel guests will be able to feel the warm breeze, gaze out at the azure sea and let the sublime feeling of complete relaxation wash over them; a place where impeccable service exceeds every expectation. I bet you didn’t know that a land mass equaling three Frances and nine Great Britains could fit inside Mexico. That’s why there are many Mexicos in the Mexican nation. Iberostar Paraíso Del Mar brings you the Mexican Caribbean, with its thousands of years of history and never-ending beaches, as well as an unavoidable meeting with one of the most interesting pre-Columbian civilizations: the Mayas.

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Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.

Overall

Excellent

4.2

537 reviews

4636

1785

647

250

174

Customers Review

Location 4.2

Cleanliness 4.5

Comfort 4.2

Neighborhood 4.3

Amenities 4.2

Condition 4.3

Recomendation 78.6%

“My family had an awesome time at this resort. It was amazing. The staff is always friendly. The room was clean and the cleaning service cleaned it every day, bringing new towels. The food is delicious, fresh, very tasty, and organic!!! Good variety of seafood and freshes. Good quality of alcohol. We went in May 2022 and enjoyed the weather. My 3 years old daughter enjoyed DJ Jonathan from the lobby, playing music. Everything was SO GOOD! We will come in again and again.”

— Irena Baram

“Estancia cómoda. Animadores muy amables y buena onda.Actividades variadas y divertidas. Bailes y música variadas. Comida no muy variada y tampoco con buen sabor. Personal amable. Ambiente súper alegre. Monse, Lucia y Arminda muchachas muy lindas y amables.”

— Elizabeth Cadena

Overall Excellent, 4.2

Location 4.2

Cleanliness 4.5

Comfort 4.2

Neighborhood 4.3

Amenities 4.2

Condition 4.3

Recomendation 78.6%

Aimee Zeller

Jun 23, 2022

Jonathan and Alekos are by far AMAZING!! 🥰 they were super pleasant and personal! They said hello everyday and made our days absolutely amazing! Thank you so much and we cannot wait to come back 🥰❤️

Rajpal Sidhu

Jun 23, 2022

Jonathan from animation is very professionalfriendly. Makes you feel very welcome and happy to be at the resort. He is an amazing asset to the Iberostar. I wish him a great future.

Car Gaitan

Jun 23, 2022

Es un lugar hermoso! Todas sus instalaciones son muy agradables y confortables. Me gustó mucho ver tanta vegetación y sobre todo ver patos, garzas y otros animalitos conviviendo con nosotros dentro de las instalaciones. La comida deliciosa, los bufetes muy completos y de buena calidad. Todo lo disfrutamos muchisimo. Agradezco a José Carlos Fraga por su atención, siempre muy profesional y agradable, dandonos recomendaciones y ayudandonos a disfrutar mejor durante nuesta estancia, realmente una persona muy atenta. Esperamos pronto regresar pues estuvimos muy contentos.

Émeraude Véronneau

Jun 16, 2022

Amazing Concierge Deborah. The lady at the shooting range was very friendly. The hotel has many activities to offer so if that’s what you’re looking for then you are at the right place!

Cassidy McFadden

Jun 16, 2022

Love this place so much! Have been coming here since I was a baby and I just Celebrated my 20th birthday! I love playing the games and the entertainment staff is amazing! Alexander, from the entertainment staff, was WONDERFUL this trip!

Elizabeth Arámburu

Jun 16, 2022

Toda nuestra estadía en Iberostar ha sido maravillosa! Hemos disfrutado cada momento, cada comida deliciosa, todas las instalaciones. La experiencia ha sido maravillosa. El personal nos ha proporcionado un excelente servicio, especialmente JC Fraga, quien nos proporcionó pautas muy atinadas para disfrutar de las instalaciones, nos aconsejó para realizar actividades, paseos, etc. una excelente persona, muy atento y agradable.

Carlota Pinto Rosa

Jun 09, 2022

Foi muito boa os funcionários estiveram sempre prontos para alegrar os hóspedes e ajudar no que desejavam

Ivy D

Jun 09, 2022

BEWARE! There are 5 hotels all in one location. Prepare for ALOT of unwanted/unnecessary walking. You can wander the entire area but your colored wristband which you get at check-in only allows you access to things within your hotel parameter. This is the 2nd time I've stayed in an all-inclusive hotel/resort. Stayed here the week of 05/30 - 06/02. It was cloudy all day everyday and scattered showers everyday. Seriously did not see the sun the whole time we were here.Check-in: I was with my family, total group of 9 people (4 adults, 5 teenagers), who all speak Spanish very well so there was no language barrier. Check-in took over an hour (for 4 rooms), which included having to schedule covid tests for everyone, the explanation of our hotel perimeter, where to eat if it's raining or not raining, and then another 20 minutes explaining to us why next time we should book our trip directly through them and not through a travel agency.Food- disappointing. Flavorless. Not much authenticity to feel as if we really were in Mexico.The options were 90% American food. When we checked in, the staff pointed out 4-5 places where to eat on the resort, but we had dinner at the same place every night because when we would ask for directions where else we could eat on the resort they all directed us to the same place.Drinks- were the only best part we really enjoyed. Pool closed everyday at 7pm. Night swimming was not allowed. The pool bars would close at 6pm, if not earlier. The staff didn't seem happy when attending us, which made us feel like we were a bother. It seemed like they were just trying to get the job done so we could leave them alone.Rooms- had some rusty areas in the bathroom but were fairly nice.My sister and her husband had been to this area (Cancun, Cozumel, Playa del Carmen) many times and absolutely loved it! They talk about it all the time. And yet they did not enjoy their stay here.

Irena Baram

Jun 02, 2022

My family had an awesome time at this resort. It was amazing. The staff is always friendly. The room was clean and the cleaning service cleaned it every day, bringing new towels. The food is delicious, fresh, very tasty, and organic!!! Good variety of seafood and freshes. Good quality of alcohol. We went in May 2022 and enjoyed the weather. My 3 years old daughter enjoyed DJ Jonathan from the lobby, playing music. Everything was SO GOOD! We will come in again and again.

Rob S

Jun 02, 2022

Decent place.Friendly staff for the most part. Some rude bartenders which is typical. Food ok. Not great. Lots of pools to swim in. Still using masks in Mexico which is ridiculous. Wouldn't return not because it is really bad but because it wasn't that great and there are so many other resorts to try.

Natalia Perazzo

Jun 02, 2022

Malísima la atención, todos los que te atienden son maleducados,simplemente te maltratan. Las reglas del lugar van cambiando de acuerdo a la cara del que pregunta. Si queres ir a pasear a la quinta avenida de Playadel Carmen te obligan a contratar un taxi determinado que te cobra 53 dólares por viaje, cuando en realidad el viaje tiene un costo real de 30 dólares como mucho; una estafa. Encontramos 3 cucarachas en las habitaciones, los espejos en los baños están manchados de viejos y abandonados. Tuve que hacer resetear las llaves 5 veces porque se desconfiguraban. Al llegar nadie nos explicó cómo funcionaba el sistema, tuvimos que aprender a base de prueba y error. De los restaurantes especiales, el único que valió la pena es el italiano, los demás, malos en la calidad de comida que ofrecían. Las distancias dentro del complejo son enormes y los carritos de golf que te trasladan demoran, los choferes te tratan mal y siempre hay un pero a la hora de llevarte. De haber sabido esto, no hubiesecontratado, con 3 niños pequeños ir simplemente a desayunar era un calvario, importante la espera del carrito o por la distancia que había que caminar. Esto que comento es lo más grueso, hay mucha cosas negativas más que podría decir. La verdad es que la experiencia no fue para nada buena.

Erika Morris

May 30, 2022

Beautiful place. Very accommodating. Great entertainment. Enjoyed the musical trivia show with Jonathan. All the food has been very good. We would love to come back with our children next time, as there are so many activities for them.

Jacob Hitland

May 30, 2022

Absolutely amazing place. All the staff are very nice. The golf course is spectacular. It is a deceiving course so don’t be fooled. It is hard even though it is a shorter course. The staff at the course drive by with food and water all the time. The whole resort has fantastic staff and I am having the time of my life here. Highly recommend it!!!

Georgina Chávez

May 30, 2022

Evítense un mal rato y no se hospeden aquí. Pésima atención por parte del personal mal capacitado. Atención preferencial a extranjeros y mal trato a mexicanos y latinos en general. Los horarios de restaurantes, actividades y atención al cliente son acorde a las costumbres estadounidenses, a pesar de que estamos en Mexico. Si ven que hablas en español te tratan distinto a los que hablan en inglés, algo sumamente ridículo pero así funciona aquí. Los meseros valoran más un dólar que 50 pesos mexicanos. El hotel es sumamente grande y se tienen que pedir carritos de golf para trasladarse, dicho carrito puede tardar hasta 2 horas en llegar o no llegar nunca. Hay muchos hoteles por la zona, en el mismo precio y con mucho mejor servicio y atención. Una lástima que teniendo tanto potencial no cuiden este tipo de cosas que como mexicano deja mucho que desear. No lo recomiendo para nada! Si se pudieran poner 0 estrellas, esa sería mi calificación.

Josh C

Apr 30, 2022

I have to admit. I stayed here when I was 10yrs old with my whole family and had a great time. Stayed there in 2021 parents rented out two Presidential Suites. Not one but TWO! One room was for my sister, her boyfriend and me. The other one was for my parents. This Picture Below shows the balcony covering leaning. It actually snapped and almost fell on us the last day. In return with having outdated presidential suites & almost had timber fall on us they offered my family a deal. Buy a standard room and they will upgrade our room to the presidential suite for free if we came back. (3rd time this year). We came back and they didn’t even give us the updated room. They gave us the outdated presidential suite again. We’re loyal to places we love but will no longer interested in coming back. Hot tub on balcony doesn’t even work. UPDATE YOUR ROOMS & Treat your Loyal People Well!

Pedro Borges

Apr 30, 2022

Hotel com comida e espaços maravilhosos. Equipa de entretenimento espectacular. Jonathan e os seus colegas fantásticos sempre a animar as horas passadas na piscina!!! Até à próxima

João Custódio

Apr 30, 2022

Gostei do hotel e das atividades que são realizadas na piscina, o elenco é muito bem disposto e divertido (nomeadamente o Jonathan, entre muitos outros).

Drr Gn

Apr 30, 2022

E o amimador charly, procurem por ele!Muito bonito, acolhedor, hotel muito grande, muitos animais, bar com boms drinks e comida na praia , muitas piscinas, um paraíso, shows por aqui, o meu preferido foi o mexicano!

Frida Sofía Gomez Guillen

Apr 30, 2022

Alexander que es muy buen animador. En mi humilde opinión todo el lugar es muy hermoso, tiene buenas vistas y una bonita y extensa playa, además de que siempre tienen actividades por toda la zona y el equipo de animación es excelente.

karen stachowski

Apr 30, 2022

Amazing beach yoga and massages on the beach! Isis Coach was an amazing instructor and started our mornings off In peace and bliss. She reminded us to remember the peaceful feeling of doing yoga on the beach when we go back to the stresses of our daily lives 😄 the massages I had in the beach were the best I've ever had. I had previously written off getting massages on vacation/at resorts because they were so bad but they gave me a 5 min sample and I was hooked. I think the second massage I booked was even better than the first! If you are looking to get away/relax and pamper your self this is the place to go!

Elizabeth Cadena

Mar 30, 2022

Estancia cómoda. Animadores muy amables y buena onda.Actividades variadas y divertidas. Bailes y música variadas. Comida no muy variada y tampoco con buen sabor. Personal amable. Ambiente súper alegre. Monse, Lucia y Arminda muchachas muy lindas y amables.

Lizbeth Corona

Mar 30, 2022

Planeamos este viaje con mucha anticipación, teñimos expectativas muy altas e iberostar nos ya sorprendido, tiene un ambiente súper chévere! Somos chicas con full energía y queríamos pasarla bien, todo el equipo de animación fue increíble siempre alegres, en especial Luci, armi y Monse que son tan lindas y gentiles , la comida es excelente y los shows ni que decirlo, michael Jackson y la fiesta en la playa fueron nuestros favoritos, olvidaba mencionar o foam party también estuvo genial, recomiendo este hotel al full.

Lucio Tzab

Mar 30, 2022

Estancia, muy relajante y cómodo. La comida regular, el personal en general, atento y amigable. Recomendable para desconectarse, Monse fue muy simpática con nosotros, tuvo plática amena y actividades entretenidas para distraerse y desconectarse.

Jolaval Photography

Mar 02, 2022

Resort apresentável e bem cuidado. Comida razoável, porém tratando-se de um "All Included" peca pela repetição. As bebidas são de fraca qualidade. A comida só melhora nos restaurantes temáticos. Ao almoço a oferta é muito limitada e repetitiva. Tive um problema no check-in devido a erro da central de reservas. No front-desk foram incapazes de resolver a situação... Tive de esperar mais de 48h para que as coisas fossem resolvidas. Há muita desorganização nos serviços. Enfim... Experiência a não repetir.

Joy Rosen

Feb 08, 2022

This was a nice vacation. Not my favorite place to come but the staff was nice. The check in was difficult. To many rules. When we checked in they told every thing we could not do. It was a great time with my daughter no no matter what.. Lucia was fantastic. She was my favorite staff! She is so personable.

Sami Jones

Jan 30, 2022

We had a blast here, there was so many things to do! All of the food was amazing and a ton of variety in the foods. We will be coming back again! Ausel was awesome as well! There was a ton of different types of shows they put on every night that were awesome! Tons of animals to see all around the resort.

Anthony Hebert

Jan 30, 2022

The best resort I’ve stayed at. The facilities are beautiful! The food is amazing, even at the buffets. A very wide selection, everything delicious. The pool is huge and the beach is amazing. The staff couldn’t be friendlier. This resort completely blew away my expectations, and I cannot wait to stay here again.

Jenyfer Abrantes

Dec 30, 2021

Eu e meu esposo passamos 5 noites hospedados no Iberostar em lua de mel e fomos surpreendidos com toda a estrutura do hotel. Fomos muito bem atendidos em todos os setores, em especial pelo Giovanni da equipe de animação star Friends, que foi super solícito e nos ajudou sempre que precisávamos!! Super recomendo! 😍

Weslley

Dec 30, 2021

Passamos 5 dias de lua de mel maravilhosos!! Comida excelente, e diversas opções de bebidas… e os animadores, que chamam de star friends são ótimos e muito empenhados em tornar o dia-a-dia mais especial! Destaque para o Giovanni que nos ajudou em tudo o que precisamos com uma simpatia acima da média!! Super recomendo. 🌟

Felipe Briceño

Dec 24, 2021

Estuvo genial..la comida me gustó . La cena, el Mediterráneo muy bueno. Y katia muy servicial y amigable de animación . Felicidades. Las habitaciones bien y el aire acondicionado necesita que la gradúen a una temperatura agradable, ya que lo tiene contralao a 22 grados y si hace un poco de calor

Briceño Morales Felipe Favio

Dec 24, 2021

Muy bueno el hotel la verdad, varías actividades. Katia una buena persona divertida, sabe hacer su trabajo y lo hace de corazón. Muy bonito el hotel esperó regresar pronto. Los restaurantes muy bonitos y todo estuvo perfecto.

Jordan Bastin

Dec 17, 2021

This resort is everything you’ll ask for . Amazing food , activities , pool, pricing , and social life . The price for this is unbeatable. Definitely will be returning as much as possible. Katya, one of the employees was outstanding in service. Always energetic , friendly helpful and outgoing. Definitely recommend, you won’t be disappointed with this place.

Jorge De León Régil

Dec 17, 2021

bello el hotel, en general buen servicio, bonitas instalaciones, comentarios, el agua para tomar sabe muy mal y las distanciasson muy grandes pasan pocos carritos pars transporte

Omar Benavides Garcia

Dec 10, 2021

Muy divertido el juego.Katy excelente animadora!!! Gracias por todo. Por eso nos encanta hospedarnos aquí mi familia y yo.

Ana Avendaño

Dec 10, 2021

Las mejores vacaciones con Las actividades por parte del equipo de entrenamiento fueron muy buenas. El servicio nos pareció muy bueno, la comida y en general todas las instalaciones Conocer a Nancy (Wendy) fue muy divertido, es muy simpática y amable inolvidable

Francisca Perez Etcheberry

Dec 10, 2021

El hotel es maravilloso en cuanto a instalaciones y la atención del equipo de trabajo aún mejor, especialmente el equipo de animación quienes se dedicaron a sorprendernos con los shows todas las noches y actividades durante el día y hacernos reír y bailar todas las noches. Quiero agradecer a Wendy Jiménez quien fue muy amable y atenta :) mis felicitaciones a todo el equipo, nos vamos con el corazón contento!

Julio Cesar Olivas Prado

Dec 10, 2021

Nos gustó mucho el hotel 🎉 ysobre todogracias a Arminda nos dio muchos consejos, nos invitaba a las actividades 😁Ella nos recordó la discoteca y estuvo muy bien. 🎉🍹🍻Volveremos a este hotel 🍹🍻🎉

Pablo Candia

Dec 10, 2021

Quiero agradecer del tremendo trabajo que realizan todos los chicos, pero en especial a Wendy Jiménez, Ausel Silva y Armonía quienes son parte del equipo de animación y entretenimiento. Su carisma y simpatía. Muy amable. Se pasaron. Son los mejores equipos que hemos visto y con propiedad lo digo porque he recorrido varios hoteles.

Patty Laarveld

Dec 10, 2021

Terrible rooms and beds but the pool and common areas are good. Huge property so it's great to have all the connecting walking paths but they also provide rides in golf carts (sometimes you have to wait a long time and it's not worth it). Private beach is always accessible.Food wasn't that great, even at the a la carte restaurants that require reservations. We had a vow renewal here, and our wedding coordinator was great. The other staff are nice but if the hotel makes mistakes they don't do anything to fix it, you sometimes have to make a request multiple times, and they try to overcharge you so look closely at your bill. I don't think I will ever go back to this place, to be honest.While you're there they try to get you to buy their timeshare which didn't impress me. Lazy river wasn't fully operating so that was also a waste of money.

Anna Herath

Dec 10, 2021

Charly B. was so much fun to talk to and play games with. We loved the entertainment team!!! They were so full on energy and put in great shows every night. Such a fun vacation. We loved all the different activities that were offered!

Danielle Kosakowski

Dec 07, 2021

My husband and I stayed here for our 2 year anniversary. While we did have some issues with our room at first (a leak in the ceiling) they did fix it after a few hours and moved us rooms with a free upgrade. However, the staff here is amazing and made our trip so much more fun. We especially enjoyed chatting with Sergio, at the Star Rock Cafe, we even came back several nights in a row for drinks because we enjoyed it so much! Sergio was very kind and friendly, he was totally open to giving us recommendations for drinks and helping us with our Spanish :) Also the entertainment staff, specifically Charly B and Rodrigo went above and beyond our expectations. They were so kind and always stopped to chat with us when they saw us! We loved seeing them and joking around with them. Honestly the best part of our trip was meeting all these kind staff members, who work so hard to make sure we have a good vacation. We really appreciated them!

Sam Kosakowski

Dec 06, 2021

The star rock cafe was the best restaurant on the whole resort. I loved the wings and my wife loves the mozzarella sticks. The food and service was very fast. My wife and I loved stopping by and having a drink. Sergio was the best waiter ever and we had an amazing time talking to him. He recommended many drinks and Hugo behind the bar made them to perfection. After we found this restaurant, we came back three nights in a row after dinner for appetizers, drinks, and fun and laughs with Sergio. Also, Charly B. and Rodrigo on the entertainment team were so much fun to spend time with! The vacation was honestly a blast not because of the resort itself, but because of the people we met and the people who work here. They always went out of their way to stop and chat with us and let us know about upcoming events, etc.

Reece Sickler

Dec 03, 2021

Charly was amazing to my family and I. He truly seemed to care about our safety and well-being. He was more than willing to go over and beyond for us just to ensure we had the most enjoyable vacation possible. Wendy especially and the entire activities team were also so friendly and they took a day at the pool to a whole new level of fun. This resort is great for families of all ages, and there’s always something new to do and explore! I highly recommend it especially the Del Mar part of the resort, it seemed to be the most relaxing and friendly environment! But overall I think Charly and Wendy deserve a pay raise, the hardest and most willing workers I’ve ever seen!!

Gretchen Wright

Dec 03, 2021

The hotel grounds and rooms were great!The buffet was typical but the reservation restaurants were very good.The pool was amazing and the resort wasn't too crowded to where you couldn't get a great spot at the pool or beach.The only negative comment was that they didn't seem to have enough staff.Maybe it's a COVID thing but I got the feeling it was also mismanagement of staff.There was plenty of some staff (grounds, buffet, room) and not enough staff at check-in, reception, and most importantly shuttle.We would wait up to 30 minutes for a shuttle.The communication at check-in was hurried and since they are sustainable (which is great) they didn't give out maps with important info about where and when to eat.I got the feeling that the resort outside of COVID would have more options for eating.I didn't mind walking 1/2 mile for breakfast, lunch, or dinner but I have a husband with hurt legs so that wasn't fun for him.If the shuttle was more consistent that would have been a non-issue. All in all, the resort was great!I would have liked better communication and shuttle service.

Noah Calhoun

Nov 26, 2021

I’m leaving a 4 star review for Brenda the restaurant manager of all the reservations only restaurants at this all inclusive resort. She was SO helpful. She came around and ask us how we were and after our steak meal and she offered a additional reservation to a French restaurant, it was great. She met us at the front desk and the rest of the staff took great care of us. At the end of our meal she came out and checked on us. She was so GREAT at both restaurants. I’m so thankful for her, because she can speak English, that helped out our party that doesn’t speak Spanish! Thank you Brenda! Noah.

Edna Castro

Nov 24, 2021

Maravilhoso!!! Um complexo de hotéis em meio a natureza e a beira mar, um verdadeiro clube com piscinas, bares, restaurantes. ALL inclusive, serviço de altíssima qualidade, minha família e eu vivemos uma experiência gastronômica muito agradável e cheia de sabor. Todo o staff super prestativo e atencioso. Suítes e áreas comuns sempre limpas e organizadas. Além disso o resort a beira mar com tudo o que é necessário para curtir a praia. Simplesmente maravilhoso!!!!

Isabella Barreto Colitti

Nov 24, 2021

Um hotel incrível, cheio de coisas pra fazer e de alta qualidade. Perfeito para ir com a família, amigos ou numa viagem romântica. Uma delícia! A comida é impecável, assim como os colaboradores - muito atenciosos, solícitos e animados... principalmente o Giovanni.

Publio Freire

Nov 24, 2021

Muito bom hotel, praia e atendimento . Lazer e equipe impecável ( Giovani,tio Charlie, ramses)Bonita fauna e flora no local também. Quarto limpo e impecável!!!!Shows de primeira,restaurantes bem gostosos Recomendo a todos

Francisco Afonso

Nov 24, 2021

Optima estadia e atendimento em buffet la plaza 5estrelas, a repetir certamente Staff muito atencioso e sempre atento as necessidades. Simpatia Profissionalismo Animação Convivio

Daniel Garcia

Nov 24, 2021

pessoas fantásticas e muita diversão! 5 estrelas ! Pessoal super engraçado! Adoro o giovanni, é um ótimo bailarina 🤣 kkk recomendo este resort.

Natália Oliveira

Oct 24, 2021

Excelente culinária e opções de lazer, piscina muito espaçosa e com vários ambientes, mar calmo e ótima infraestrutura de quiosque

Nicole Moreno

Oct 07, 2021

Mesero Rieli en restaurante Mediterraneo y Domingo Exelente Servicio muy buena Atencion Deliciosa La comida Super la Presentacion de los platos Muchisimas Gracias..

Kaeleigh Jager

Oct 04, 2021

Staff is super friendly, the whole resort is super nice and makes for a perfect vacation! You can tell they put in full effort to make a great experience.

Alexis Eduardo Cuellar Zarate

Oct 01, 2021

Excelente hotel muy buena atención del personal muy amable lo que más me gustó q tratan a extranjeros y locales de la misma manera es muy bonito excelente comida e instalaciones el hotel es muy grande pero el trenecito te lleva donde quieras y podrás ver muchos coatipor todo el hotel altamente recomendable excelente playa

Raphael Lee

Oct 01, 2021

Beautiful grounds and very nice pools with swim up bars. The food at the buffets are great! The resort is very large so there is a good amount of walking but there are golf carts that pass by every few minutes to help you on your way! There is so much interesting wildlife (swans, flamingos, coatis, etc) around the resort which I haven’t seen too often in other places which was very cool.

Grace Burton

Oct 01, 2021

Great place with so much to do! The entertainment staff is so friendly. We had the pleasure of meeting Axel at the pool and he is great! We will definitely come back!

Siniti Nagamine

Sep 24, 2021

Pessoal do “staff” muito agradaveis, fazendo-nos sentir bem. Varios restaurantes bons, comidas gostosas. Destacam-se: a hostess Sandra (dos restaurantes); Mario da limpeza dos quartos; Marciano (do restaurante); Wendy e Joselyne da animação e claro, muitos outros.

Lucy Wong

Sep 24, 2021

The quality of food is excellent. They havefive different restaurants and we enjoyed the food and service at the Mediterranean. We want to thank our host Gloria for being so accommodating and Brenda for her friendly service. The resort is huge and spacious with beautiful landscaping. Our second day and so Far so good 😊

Esmeralda Mosqueda

Sep 24, 2021

Estadía excelente, tanto atención como entretenimiento. Todo el equipo se da el tiempo para conocer a las personas que se hospedan. La verdad lo recomiendo mucho, supero mis expectativas.

Josefa Rotter

Sep 24, 2021

Muy bueno entretenido piscinas ricas Buena atención… LOS SHOWGENIALESS NOS VAMOS FELICES Y A LA VEZ TRISTE porque NOS VAMOS DE ACÁ

Roberto Trevino

Sep 24, 2021

El servicio estuvo muy bueno, la atención en la recepción fue muy ágil, la animación de hotel súper buena siempre hubo buen ambiente, la comida riquísima, hay muchos bares y restaurantes con diversidad de comida.Ideal para despejarse

Elisabete Leite

Sep 17, 2021

Adorei um hotel muito acolhedor, muito bonito também adorei todo o serviço do hotel muito limpo e asseado...

Grisell Escarcega

Sep 17, 2021

¡Excelente! El servicio de buffet excelente, muy surtido y el servicio inigualable, muy atentos todos los meseros. El gym padrisimo, muy buenos aparatos y Kike nos recibió súper bien. Lo único que mejoraría es el transporte de carritos que sea más constante.

Sep 17, 2021

Hotel bonito rodeado de fauna y flora salvaje cuidada y respetada al máximo. Buenísima atención desde el personal de limpieza el personal de restauración hasta el maravilloso equipo de animación.He de decir que son el alma del hotel,el diamante en bruto del complejo. Siempre con una sonrisa dispuestos a darlo todo durante el día. Gracias a ellos te sientes como en casa.Les vamos a echar de menos

Humberto Concha Bejarano

Sep 17, 2021

Muy buen hotel, muy buen ambiente y muy bonito toda la vegetacion que esta alrededor. El gym muy completo y excelente servicio del entrenador Kike. La comida del buffet muy rico, pero falta variedad. La playa muy bonita y muy grande. Solo un detalle que los carritos de golf para transporte pasan muy pocos.

Crystal

Sep 17, 2021

Had a great time! The staff were all incredible, the food and drinks were delicious. We saw different animals throught the resort, which was cool. Downfall were guests feeding coati when they were supposed to so at times we had to shew them away, which wasn't a big deal. The activities were a blast! Staff we specifically had a great time with were: Giovanni, Lazaro, Rita, Sergio, Carlos and Axel. From concierge, bartenders, housekeeping, food service, everyone at the pool, and those who provided golf cart rides were wonderful! Our only suggestions would be improving shower heads and the fan was noisy at times in our room. The hotel provids complimentary COVID-19 testing we recieved our results via email within 2 hours. No one approached us regarding time share or pushing us to buy excursions. Overall, I highly recommended and would definitely come back again!

Borgezzz

Sep 08, 2021

As pessoas eram muito simpáticas os de animação tratavam nos muito bem! E eram sempre respeitosos.

Carolina Ramos

Sep 08, 2021

O atendimento muito bom , o clube de animação um máximo adorei , as pessoas são amáveis e,tudo muito limpo e bem cuidado .

Csanád Bakos

Sep 08, 2021

I spent a week in this resort with my family. We had a great time! I especially liked participating in the different sport activities organized by the Star Friends team of the resort. The buffet offered great breakfast and dinner however the speciality restaurants which required extra booking often were lower quality than the regular menu.The pools and the beach were a great source of fun both for me and my younger siblings. The staff were always very helpful and friendly. The lunches organized by the pool were always quite tasty.The evening programs offered good entertainment like dance shows, also there were dance lessons for beginners.Overall the resort gave a relaxing, entertaining and fun time for me.

Lee Pedersen

Sep 03, 2021

During our stay we had an absolute blast. The entertainment staff is amazing and extremely fun. They get you involved and make your stay even more fun. The food is good. The rooms are good. The room service is on top of things to make sure you have everything you need. The rooms are nice sized but the water pressure could be better. We were there right after hurricane Grace had hit, so they were fixing things. The beach is beautiful to walk down.

Cauê Maciel

Aug 08, 2021

Tudo tranquilo comida boa , quartos excelentes ,muito limpos, gostei bastante dos restaurantes temáticos, turma de recreação perfeita , Na verdade tudo muito bom ,bom mesmo. Praiamaravilhosaareia branca e mar azul

Fernando Ala

Aug 08, 2021

Hotel excelente, estivemos para quarentena, por 15 dias, equipe fantástica, comida excelente e muito bem servido, praia limpa, shows animado, ambiente familiar, tudo muito organizado e limpo. Resort imenso, porem com transporte via carros de golf o todo tempo.

Mary Jimenez

Aug 08, 2021

Iberostar is a great place to stay the staff is great and food is wonderful. The activities were fun played bingo with Giovanni he was very nice. The resort is beautiful and clean. One thing my mom was with us and had a hard time entering the bathtub the handrail was inside the tub and needed to be on the outside to assist her into the shower. The house maids were extremely clean. This was my 3rd time here and will definitely return.Mary J.

Sanita Dzafic

Jul 19, 2021

Excellent stay. Wonderful staff. Great entertainment. Clean, great food. Wendy was the best. She made sure we were so well taken care of. I would come back any day.

Julia Brzozowska

Jul 15, 2021

I think hotel Iberostar Paraiso del Mar is one of the nicest hotels I had the pleasure to spend my holiday in :) The employees are extremely polite, easy to talk to and very helpful (special thanks to Wendy, Anahí, Axel and Luis for being the best ❤). The whole resort is clean, pretty and despite its huge size it gives you the sense of intimacy. Food was also good and varied. However, the highlight of the show was surly the wild animals that live on the premises of the hotel! I would definitely recommend this beautiful place.

Maria Kim

Jul 08, 2021

We were super excited to stay here due to a positive review from friends of ours, but it ended up being extremely underwhelming. We had a medical issue prior to traveling and were advised it might be better not to travel if possible, when we spoke to the hotel about it they said we should send a doctor's note and they would see what they could do about a refund. We sent the doctors note and a different hotel rep said all they could provide us with was hotel credit, since we're about to have a baby that wasn't really a viable option, so we decided to go. The day after we checked in we received an email that they had been able to cancel our reservation and provide us with a full refund. The day AFTER we got there. We spent a good portion of our day at the front desk and no one could provide an explanation as to what had happened and why we'd been given two different answers. They just said they'd charge our credit card for the room again. That was day 1. The fact that we couldn't swim in the ocean or really be near the beach without the smell of the sargassum being overwhelming also didn't help. Although, they had cleaned up a good portion of it by the time we left. I realize this is just mother nature, but it would've just been nice to have a heads up so we could plan ahead.We hung out a lot by the pool until we found a dead mouse floating in it. That pretty much ended swimming for us on the trip.The food at the buffets and restaurants was pretty average. It didn't change up all that much throughout the week. The best part of our trip was definitely the Spa which we visited on our last day. The staff was friendly enough and tried to be helpful, but a lot of times we were given inaccurate information. Overall, it was really just a mediocre experience and we wouldn't use Iberostar again or recommend it to others.

Janiara Vitorino

Jul 08, 2021

Amei o hotel! Eles são impecáveis: atenção c os hóspedes, limpeza do quarto e das dependências, serviço de praia, restaurante! A comida è boa com bastante variedade è tem muitas coisas bacanas para fazer. Amei a academia e a natureza do local! Recomendo para as famílias mais exigentes, seus filhos irão amar!

Nicole Zandona

Jul 08, 2021

Uma experiência maravilhosa! A comida é a bebida são maravilhosas e a equipe é incrível! As acomodações são lindas e muito limpas e os restaurantes tem muita opção de comida! Muitas atividades para todas as idades e para toda a família! Recomendo muito!

nevin mizrachi

Jun 11, 2021

The minute you get here you’re welcomed in the most satisfactory way with drinks and smiling faces all around. There are many amazing activities to do, you definitely won’t be bored many of things to keep busy. The shows are one of a kind and the food is amazing. Anything you ask for the staff does absolutely everything they can to satisfy you. Will definitely be coming back!! Shoutout to Ernesto best bar tender

Olivia Ooms

Apr 03, 2021

I am loving my stay here at Iberostar! The beach, view, food, drinks, and service is remarkable! I don’t want to leave. My favorite people working at the resort are Paquito and Alfredo and Marciano. They have made my stay so memorable and fun. Today, my family played games on the beach with other guests and Paquito. It’s been amazing! Thank you Iberostar!

Shannon Fletcher

Nov 03, 2019

Great place! Clean, friendly and NOT PUSHY. Which was a wonderful change from other places. Clean rooms, great staff, excellent entertainment, Awesome pool!! Flamingos, peacocks and Koatys running around. Fabulous drinks. Fell in love with Coco Loco (unfortunately found it by my last day there) lol

rosa carvajal

Nov 02, 2019

Best resort I’ve ever been to. The entertainment team was amazing. It’s like a cruise experience on land. They have a small casino, a dance club and the grounds are amazing. The food was excellent. There is some walking but you get used to it and the shuttle service is around if you need it.

Sarah Burgess

Oct 29, 2019

There are several things that make this resort a sub par choice. #1 the bugs in the rooms; I traveled with a group and in total we had 3 rooms. 1 of the rooms had cockroaches. We killed them and notified the front desk. The dead cockroaches stayed on the floor for 2 days, housekeeping neglected to clean them up. Another of the rooms had ants in great supply. We asked if anything could be done about the little guys. They assured us that they would spray our rooms. #2 Air conditioning - or lack of. Twice the air conditioning in one of the rooms stopped working. Of course the first was in the night and we woke up with no air movement and in a puddle of sweat. We notified the front desk and they corrected the problem later that day. A couple of days later the air conditioning again stopped working. We notified the front desk and were assured someone would be by later to fix it for us. Despite a second phone call later that evening the air conditioning was never fixed and we embraced the heat and humidity and slept anyway. #3 Customer Service - lack of - following up with the front desk the following day about the air conditioning situation. We stood at the counter for 15+ minutes while phones were answered and conversations in different languages were taking place around us. Finally after talking to 2 front desk clerks and the customer service manager it was suggested that we were probably hot from our days spent in the sun and the air conditioning in our room was working just fine. They gave us a $4 bottle of tequila for our troubles. Ironically none of us drink alcohol. #4 Housekeeping was missed twice. Sometimes I don't mind, but we were on excursions that brought us home dirty and needing towels. And don't forget the ants. We were squishing them and could have used a floor sweep and mop. #5 The Beach, just an FYI for other travelers - the beach is a fair walk from the lobby and is overrun with little creatures called Coati. They are not shy at all and will climb onto the table beside you or under your chair to steal food. Like I am talking dozens of these guys every were, climbing in and out of the garbage cans. Kinda cute, mostly not. The staff don't seem to be concerned at all, but it definitely takes away from the beach experience.

Anatoliy Odushkin

Sep 04, 2019

This is really nice place to get away. Family or honeymoon or just a chill out. Lots of nice pools. Lazy river pretty nice. Restaurants and bars. All buffets overall very good. Variety of foods. Gym is awesome! Like brand new equipments. Friendly staff. All staff here in resort friendly and helpful. Recommended 100%

Silvia Murgia

Jul 20, 2019

Of course it's an awesome place but I would not recommend to lock yourself up in a resort: go to visit the real Mexico! Food is better in some restaurant (Japanese was my favourite). All of the members of the staff are very nice. Rooms are perfectly clean. The beach isn't the best one, there were many seaweeds, so I often preferred the pool. Drinks are good too and I enjoyed walking around to the coffee place, the crepes and the tacos place

Jenks47

Great Experience

We just enjoyed a two week holiday in Paraiso Maya. The facilities in the hotel are superb. Fitness centre, spa, prestige beach area etc. We like playing golf, so having a beautiful golf course on...

Holmes19890

Olivar

The entertainment was fantasti!! We will definitely recommend this place toall of our friends!! Me Albert and his friends kept us entertained the entire trip and my boys had a fantastic time!! Thank...

tommyd1979

Amazing resort for families and others

Doing this point form to save time. Went with family. 6 adults and 4 kids (13, 8, 3, and 6 months). Extremely clean, modern, and very well-kept. Literally could not be a better kept...

V7202VTbethb

Iberostar El Rancho Restaurant

Irving was the best waiter! The service at this restaurant was amazing! Dinner was perfect. Also, the hotel is stunning & all of the staff is very kind. El Rancho had a great caesar salad and the...

Galina B

El Rancho restaurant in Iberostar, Maya

The service ( thank you guys, Irvin and Rafael!) and the food was excellent. I recommend salmon for fish eaters. It was tender and super delicious. As well as stake my husband ordered. We enjoyed the...

Mike R

Incredible Vacation for the family

The resort and staff went above and beyond our expectations. From the entertainment staff to the wait staff they were exceptional. Making our family feel welcome and involved part of their family...

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