“When I arrived to Miami, I went to Pullman Airport hotel to Check-in and upon swiping my card, the system went down. The front desk said they had to contact IT to get the system back up and made us wait at bar with 2 complimentary drinks. We waited for about 20 minutes and the Hotel ended up having me swipe my card again and charged an additional unknown $244 charge to my account without authorization at check-in in addition to the $150 holding security fee which does not include the $950 amount we paid to stay for 4 days and 3 nights. Called the front desk to discuss the extra charge, kept being put on hold and eventually was told the fees will be put back on my account after 3 days without explanation as to what the additional charges were for. I went down to the front desk to speak to a manger in- person, the manager was on the phone with IT trying to resolve another system breakdown and I was told by front desk help the manager would not be able to speak to me and would have to email or call me back. I called my bank to dispute the charges, all they needed was an access code from the transaction to get it removed the same day, the manager was still not able to assist because the system was down. I am still waiting to get this issue resolved. The pool is 24 hours, last night my boyfriend and I went to swim at 11:00 on after all the havoc to relax a bit from a stressful check-in and discovered 6 or 7 stray cats hanging out by the pool. I am allergic to cats and could not swim with them around sitting on chairs and walking around the borders of the pool. I went to front desk for help, the front desk said someone will come to assist, waited 15 minutes and no one came. We ended up going back to our room without swimming because of the cat hotel happening by the pool last night. I will never recommend anyone to stay here 😡.”

“No hot water- Luke warm at best. No shower wand. I am a pretty simple person - it doesn't take much to please me. I was on business and I checked into the hotel late between 1130 and midnight. The only thing I had to look forward to was a hot shower a good night's sleep. Without hot water I simply don't feel clean and that makes it difficult for me to sleep. I wake up the following morning and from Miami I have to go to Atlanta Georgia with a couple of stops along the way so I will be checking into a hotel as well late. Without getting sound sleep I'm in for another rough day. I guess it's just me when I think of a 3 star hotel or better, I believe there are certain amenities that should just come with the room- Hot water and a shower wand are basic. When you get into 3.5 star hotels all amenities and creature comforts should be included. Without nickel and diming for every tiny little thing - it should definitely have more than what I have at home not less. When you go above a 3.5 hotel it should definitely have everything it's just classier and more elegant and you're paying for that high class lifestyle. Although the hotel was nice and the staff was friendly it did not meet the basics and so I give it a low rating.”