Royalton Riviera Cancun
Carretera Federal 307 Cancun-Playa Del Carmen Km 332,15, Mz 03, SM 31, On the beach, Cancun, 77580, Mexico
Rating
4
Price Level
$$$$
Rooms
840
Pets
No
from $ 2,611.30
05
Jul
Royalton Riviera Cancun, Cancun
Royalton Riviera Cancun
Royalton Riviera Cancun is a modern luxury resort in the popular vacation destination of Cancun. This new-generation all-inclusive hotel offers discerning travelers a family-friendly vacation experience, where guests of all ages are captivated from morning to night. For families, an enormous on-site splash park, supervised kid’s and teen’s clubs and non-motorized water sports ensure that afternoons are filled with unforgettable moments. For guests of any age, Royalton signature All-In Luxury® features bring Unlimited Reservation-Free Dining, modern upscale accommodations, All-In Connectivity™ with free high-speed Wi-Fi for all your devices, in-room Bluetooth speakers, and free calls to select countries.
Price & Availability
Select your room
Luxury Junior Suite - Net Rate 2022 ·
All Inclusive
Non Refundable
Luxury Suite With Terrace Jacuzzi - Net Rate 2022 ·
All Inclusive
Non Refundable
Luxury Junior Suite Ocean View - Net Rate 2022 ·
All Inclusive
Non Refundable
Luxury Suite Ocean View With Terrace Jacuzzi - Net Rate 2022 ·
All Inclusive
Non Refundable
Luxury Suite ·
All Inclusive
15% discount
Non Refundable
Standard Suite (Ocean View) ·
All Inclusive
15% discount
Non Refundable
Deluxe Suite (Ocean View) ·
All Inclusive
15% discount
Non Refundable
Luxury Presidential One Bedroom Suite Ocean View - Net Rate 2022 ·
All Inclusive
Non Refundable
Standard Suite ·
All Inclusive
15% discount
Non Refundable
Luxury Junior Suite Ocean View Diamond Club - Net Rate 2022 ·
All Inclusive
Non Refundable
Luxury Junior Suite Swim Out Diamond Club - Net Rate 2022 ·
All Inclusive
Non Refundable
Luxury Presidential One Bedroom Suite Diamond Club - Net Rate 2022 ·
All Inclusive
Non Refundable
Luxury Presidential One Bedroom Suite Ocean View Diamond Club - Net Rate 2022 ·
All Inclusive
Non Refundable
1 Bedroom Standard Suite (Ocean View) ·
All Inclusive
15% discount
Non Refundable
Luxury Suite Ocean View With Terrace Jacuzzi Diamond Club - Net Rate 2022 ·
All Inclusive
Non Refundable
1 Bedroom Standard Suite ·
All Inclusive
15% discount
Non Refundable
Luxury Presidential Two Bedroom Suite Ocean View - Net Rate 2022 ·
All Inclusive
Non Refundable
Luxury Presidential Two Bedroom Suite Ocean View Diamond Club - Net Rate 2022 ·
All Inclusive
Non Refundable
Luxury Family Suite Ocean View Diamond Club - Net Rate 2022 ·
All Inclusive
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Very Good
4
996 reviews
5
10059
4
3301
3
1348
2
394
1
557
Customers Review
Cleanliness 4.4
Comfort 4.4
Neighborhood 4.2
Amenities 4.2
Condition 4.3
Recomendation 52.5%
“Experiência única!!!!gente bonita...ótimo atendimento...restaurantes temáticos com várias propostas....tudo isso em meio de uma vista maravilhosa. Um pouco distante de Cancún...mas não deixa de seruma vantagem se você está com a família e quer sossego.”
— Jomar Antunes Alves
“My family and I stayed at the Royalton Blue Waters a few years ago, so I must admit, I expected a similar experience at the Hideaway Cancun even my cousins booked the hotel for our next family trip. Boy, was I wrong! The hotel needs several updates, but most importantly the service is lacking. Upon arrival, my sister and I waited 3 hours for our room, only to get to the room and have been given a single King bed. I walked the extremely long distance back to the check-in area to be told that I could keep that room and utilize the pull out sofa or oversized chair. After letting the staff member know how crazy he sounded offering that as a solution on a 6-day stay that was booked as a double, he offered "the last double available" on the first floor, front-facing....meaning or view would be nearly 2 miles of marsh and bushes. He stated that additional rooms would be available 3 days later on Saturday. We settled for the available room on the first floor, which we later regretted that night when we realized we were just above the service ALLEY, where we'd go on to hear workers walking back and forth into the night. As an all-inclusive customer, we had access to room service, which was also a bust the night after an excursion day. I only eat chicken and fish, so I planned to order one of the 2 meals on the room service menu, chicken fingers. I ordered the tenders and fries and was later notified that they didn't have any fingers... on the whole resort... that's adjoined to a family resort... where I'm sure the children patrons frequently request tenders. I was offered a ham and cheese sandwich instead. After communicating my dietary preferences, they offered a turkey sandwich...COOL. I'll never forget that terrible 'free summer camp sandwich'! Beyond these issues, we were only visited by housekeeping 3 times in the 6 days, one of which resulted in my sister's child medicine disappearing. Further, main of the metal fixtures in the rooms need updating, as they are rusted from the humidity. The grounds were well-maintained, and most restaurants had delicious options...if you could get a table. By the last night, after several attempts to get a reservation for 2 specific restaurants, I was forced to go to the service desk and ask for management. Andy was great, and she secured us a reservation at the steak restaurant, finally. This was a first and final visit at this resort. I hope, for business sake and the sake of their employees, they improve, because I overheard several others complaining as well. One last thing...besides the guest rooms, the casino, and the check-in area, the air conditioning SUCKS!!!”
— Lauren Phillips
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