Comfort Inn Executive Park
5822 Westpark Drive, In Charlotte (Executive Park), Charlotte, NC 28217, United States
Rating
3.4
Price Level
$$
Rooms
143
Pets
No
03
Jul
Comfort Inn Executive Park, Charlotte
Comfort Inn Executive Park
Centrally located off Interstate 77 the Comfort Inn Charlotte Airport Uptown is 8 miles from the Charlotte-Douglas International Airport. A daily hot breakfast is offered and includes eggs meat and waffles. Each room includes a refrigerator microwave and coffee-making facilities. Free Wi-Fi a seasonal outdoor pool and daily newspaper are available to guests. The hotel also offers a free 24-hour airport transfer service and a 24-hour fitness centre. Charlotte city centre is 7 miles from the property. Guests will be 11 minutes' drive from shopping at Carolina Place Mall and Bank of America Stadium.
Price & Availability
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Overall
OK
3.4
526 reviews
5
11
4
6
3
23
2
7
1
26
Customers Review
Value 3.4
Location 4.2
Cleanliness 3.6
Comfort 3.6
Neighborhood 3.9
Amenities 4.3
Condition 3.3
Quality 2.2
Recomendation 60.8%
“American Airlines chose this hotel bcuz of a canceled flight. I wouldn't have chose this particular Comfort Inn. Customer service average. The room was organized, but needed some updates, some detailed cleaning, the hallway leading to my room smelled so stale of OLD smoke just embedded in the carpet. Needs a deep deodorizing and sanitized. Just not good at all! I think the condition of this hotel speaks to management or the franchisee or both. Overall presentation was just a place to sleep for the night. Just my opinion!”
— Sharon Stevens
“Unacceptable customer service on 2022-11-07.
I was issued a hotel voucher from an airline due to a cancelled flight. I was told to call a number at the hotel to request a shuttle.
I called the number 10 times in a row with no answer. I was forced to schedule my own ride to the airport. While I scheduled my own ride I was continually calling the number.
When my ride was 2 minutes away they finally answered and asked me to cancel my ride. I asked when they would arrive and they said they did not have an estimate - "I'll get there when I get there". Being left stranded at the airport with no pickup estimate in the middle of the night is not acceptable.
Upon arriving at the hotel the staff were engaged in a non work related conversation amongst themselves. They did not acknowledge me at all. No one came to ask me to check in or help. I was forced to interrupt the staff's conversation to get checked in (around 10 30 - 11 PM).
When I did this they did not say a word to me the entire time. This did not make me feel welcome at the hotel. Importantly they did not mention when the shuttle would be running in the morning, if at all. There did end up being a shuttle in the morning, but as I was not informed of this I had book another ride back to the airport in the morning at my own expense the previous night to ensure I would make my flight.
The level of customer service is completely unacceptable. I am requesting compensation for my rides I was forced to book due to the incompetency of the staff on duty the night of 2022-11-07. I would like this feedback forwarded to the Manager On Duty at that time: Ruchin Mehta”
— Gavin Nicol
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