Hotel bastante bom,quartos excelentes,pessoas muito simpsticas e colaboradoras

Muito bom

Fizemos uma reunião lá. A equipe foi incrivelmente atenciosa. A sala de reuniões foi montada perfeitamente e o buffet de almoço foi excelente. Grande time! Muito obrigado. Não hesitará em ter futuras reuniões lá.

Buena experiencia !!!! Lugar. agradable !!!!! Excelente atención !!!!

We had a meeting there. The team was incredibly accommodating. The meeting room was set up perfectly and the buffet lunch was excellent. Great team! Thank you so much. Will not hesitate to have future meetings there.

Realizamos uma reunião de negócios lá com 40 pessoas e 10 quartos de dormir. Tão conveniente para o aeroporto! A gerente extraordinária Emily Ott foi tão complacente. Toda a equipe foi focada e atenciosa. Os quartos ficaram ótimos e o buffet de almoço foi delirou. Excelente dia e excelente hotel!

We hosted a business meeting there with 40 people and 10 sleeping rooms. So convenient to the airport! Extraordinaire manager Emily Ott was so accommodating. The entire staff was focused and caring. The rooms turned out great and the buffet lunch was raved about. Excellent day and excellent hotel!

I stayed at this hotel for just a few hours overnight to take an early morning flight out of IAH.I also paid to park my car at the hotel while I was gone for a week.While dropping me off to the airport, the shuttle bus driver told me to be sure to call when I arrive so they could send the shuttle to pick me up.I called at 10:10 pm on August 21st and was told by Jose who answered the phone, to go to door 3.I waited15 minutes and called the hotel again.Sasha answered and said the driver came by but did not see me and left.This is while I was there all the time.She said she asked this driver who was now at terminal C to come back to pick me up.Another 15 minutes and no sign of the shuttle.I called back and Sasha said she was sending another shuttle and asked me what I was wearing.Long story short - I waited for 50 minutes and their shuttle never arrived.All the hotels in the area had shuttles come by all the time.The driver of the Sheraton shuttle came by twice and offered to drop me and a few other guest off at this hotel. When we got there, I saw the shuttle neatly parked.When I pointed this out to Sasha, all she could say was "I am so sorry, I am so sorry."I called today to speak to a Manager about my experience and it was guess who?Sasha!!Again, all she could say was "I am so sorry." I'm a Hilton Honors guest and just horrified by this level of service.I will never stay at this hotel again.

Se eu pudesse dar zero estrelas eu daria. Fui de férias de 6 dias e estacionei meu carro aqui. Você pensaria que eu poderia ter paz de espírito, considerando que eles declararam que têm segurança 24 horas por dia, 7 dias por semana e é um hotel bastante movimentado e eu estacionei em frente. Porém não foi esse o caso. Voltei da minha viagem apenas para descobrir que meu catalisador foi roubado! Corte direto do meu carro. Quando entrei no escritório, tudo o que eles disseram foi desculpa e que isso já aconteceu no passado. Por favor, economize uma taxa de 500-2k por não estacionar aqui! Lição aprendida.

Eu viajo muito e sou um nível diamante com Hilton. Este hotel não fornece os serviços pagos, então o Hilton e este hotel não respondem aos problemas. Paguei pelo quarto premium com lanches/bebidas. Não havia nada no quarto (o hotel usa a desculpa do Covid) e ao tentar lidar com isso na recepção, essa pessoa estava sobrecarregada com outras coisas e não podia ajudar. Então, paguei por itens que nunca recebi. Além disso, como membro diamante, devo receber um crédito por comida/bebida no restaurante. Não recebi esse crédito. Aconselho viajantes de negócios a evitar este hotel. Atualizar: Escrevi uma revisão sobre serviços pagos e não recebidos e itens que deveriam ter sido fornecidos com base no status, mas não recebidos. Tentei entrar em contato com o hotel e passar pelo Hilton Honors, e ainda não recebi nenhum tipo de resposta direta (mais de 2 semanas). Em vez disso, este hotel opta por seguir o caminho que mostra que eles têm uma má gestão que evita os problemas e demonstra que não têm habilidades no atendimento ao cliente. Em vez de corrigir os problemas, a gerência responde à revisão fornecendo uma resposta pronta que carece de sinceridade ou cuidado. Esta edição é sobre serviços pagos, mas não recebidos. Portanto, talvez seja necessário fazer uma cobrança de fraude com a AMEX para escalar o problema. Como o hotel não me responde diretamente, parece que usar comentários on-line é a única maneira de contatá-los. Tentei corrigir esse problema diretamente e fazer isso da maneira certa, mas este hotel definitivamente mostra que eles não se importam com seus clientes e descartarão problemas.

If I could give zero stars I would. Went on a 6 day vacation and parked my car here. You’d think I’d be able to have peace of mind considering they stated they have 24/7 security and it’s a fairly busy hotel and I parked right out front. However that wasn’t the case. I came back from my trip only to find that my catalytic converter was stolen! Cut right off my car. When I went in the office all they said was sorry and that it’s happened in the past. Please save yourself a 500-2k charge by not parking here! Lesson learned.

I travel a lot and am a diamond level with Hilton. This hotel doesn't provide the services that are paid for, then Hilton and this hotel don't respond to the issues. I paid for premium room with snacks/drinks. Nothing was in the room (hotel uses the Covid excuse) and when trying to deal with it with the front desk, that person was overwhelmed with other things and couldn't assist. So, I paid for items that I never received. Also, as a diamond member I should get a credit for food/drinks in the restaurant. I didn't receive that credit. I'd advise business travelers to avoid this hotel. Update: I wrote a review regarding services paid for and not received, and items that should have been provided based on status, but not received. I've tried contacting the hotel and going through Hilton Honors, and still have not received any sort of direct reply (over 2 weeks now). Instead this hotel chooses to go the route that shows they have poor management that avoids the issues and demonstrates they lack skills in customer service. Instead of correcting the issues, the management replies to the review by providing a canned response that lacks sincerity or care. This issue is about services paid for, yet not received. So, to step of things, maybe a fraud charge will need to be made with AMEX to escalate the issue. Since the hotel fails to respond to me directly, it appears using online reviews is the only way to contact them. I tried to get this issue corrected directly and do this the right way, but this hotel definitely shows they don't care about their customers and will discard issues.

Descanse, gratis. Muchas gracias UNITED.

Estadia horrível! Os quartos definitivamente precisam de reforma, tapetes mostrando desgaste, azulejos rachados e ferrugem na base das molduras das portas, cobertas de cama amontoadas, toalhas ásperas e sujas. Além disso, não tínhamos água quente! Dissemos à recepção e pedimos um novo quarto, mas era todo o hotel e eles disseram que estavam trabalhando nisso. Saímos para o dia e voltamos e ainda sem água quente, nem morna! A gerência não foi consistentemente dizendo às pessoas sobre a questão da água quente quando eles fizeram o check-in. As companhias aéreas estavam enviando passageiros devido a cancelamentos, as tripulações estavam chegando e muitas delas não foram informadas sobre os problemas no check-in. Esse é outro problema, o gerente e a senhora que trabalhava à noite eram HORRIVELMENTE rudes. Certamente não voltaremos nem indicarei este hotel a ninguém. No entanto, uma grande mensagem para Will! Ele foi incrível e certamente fez a nossa estadia melhor com sua grande personalidade!

***STAY AT YOUR OWN RISK*** My vehicle was broken into and the staff did everything to make sure they were not responsible. I understand you park at your own risk, but when you are parked directly under a security camera and they won't allow the police to look at the security camera. Makes you wonder if the camera was working at all. I thought I was staying at a well-known establishment that wasknown for security and service. To top it all off the room was dirty. STAY AT YOUR OWN RISK !!!

Horrible stay! Rooms are definitely in need of refurbishment, carpets showing wear, tiles cracked and rust at the base of the door frames, bedding covers pilling, towels coarse and dingy. On top of this, we had no hot water! We told the front desk and asked for a new room but it was the entire hotel and they said they were working on it. We left for the day and came back and still no hot water, not even warm! Management was not consistently telling people about the hot water issue as they checked in either. Airlines were sending passengers due to cancellations, crews were arriving and many of them were not told of the issues on checkin. That’s another problem, the manager and the lady working in the evenings were HORRIBLY rude. We certainly will not be returning or recommending this hotel to anyone. However, huge shoutout to Will! He was amazing and certainly made our stay better with his great personality!

Costumamos ficar no Hilton's (viajamos muito) porque geralmente não há como errar e as camas são quase sempre confortáveis ​​e quase sempre limpas. No entanto, este Hilton definitivamente não estava à altura dos nossos padrões. O quarto não estava limpo, o banheiro tinha cabelos todo (não o nosso), a TV era tão pequena e provavelmente tinha pelo menos 10 anos, o melhor waa desconfortável - todas as coisas que você não, exceto o Hilton. Para completar, estávamos empolgados com essa estadia por alguns motivos - reservamos perto do aeroporto porque tínhamos um voo muito cedo e queríamos uma cama confortável para ter uma boa noite de sono, mas não tivemos essa sorte, o site disse tinha um jacuzzi e piscina, mas o jacuzzi estava fechado, o que não vimos notas em nenhum lugar no site antes da reserva - estávamos realmente ansiosos para usá-lo, ele também disse que tinha um restaurante e serviço de quarto, mas o número de telefone para serviço de quarto continuou tocando e tocando e, em seguida, ligou para a recepção, que nos informou que o serviço de quarto não estava disponível, mas poderíamos buscá-lo (novamente, estávamos ansiosos por uma noite relaxante no Hilton antes de um dia de vôo, mas foi Pedimos 2 aperitivos de pão achatado com queijo e molho e calabresa (US$ 14 cada!!) fora e era um pedaço muito pequeno de o que parecia uma pizza de tamanho pessoal gorduroso e era tão pastoso (parecia que não estava cozido) e ficamos em choque que pagamos US $ 14 cada por eles. Ligamos para a recepção para reclamar, mas não fomos muito longe com eles. No dia seguinte, tivemos uma taxa de cerca de US $ 70 porque recebemos leite com chocolate e lanches. $ 70!!!???!!! Liguei para falar com o gerente na manhã seguinte, mas fui encaminhado para o correio de voz dela e deixei uma mensagem muito detalhada. Não recebi nenhuma resposta!! Então, estou escrevendo uma resenha agora esperando que isso possa ser resolvido.

We usually stay at Hilton’s (we travel a lot) because you usually can’t go wrong and the beds are almost always comfortable and it’s almost always clean. However this Hilton definitely was not up to our standards. The room was not cleaned, the bathroom had hairs all over (not ours), the TV was so small and probably at least 10 years old, the best waa uncomfortable- all things you don’t except from the Hilton. To top it off, we were excited about this stay for a few reasons - we booked it close to the airport because we had a very early flight and wanted a comfortable bed to get a good nights sleep but no such luck, the website said it had a jacuzzi and swimming pool but the jacuzzi was closed which we didn’t see notes anywhere on the website prior to booking- we were really looking forward to using it, it also said it had a restaurant and room service but the phone number for room service just kept ringing and ringing and then called the front desk who informed us room service wasn’t available but we could pick it up ourselves (again we were looking forward to a relaxing night at the Hilton before a day of flying but it was one thing after another it seemed. We ordered 2 appetizers of flatbread with cheese and sauce and pepperoni ($14 each!!) and after waiting awhile for it to be ready and then having to pick it up, I got back to our room and checked it out and it was a very small piece of what resembled a greasy personal size pizza and was so doughy (seemed like it wasn’t cooked) and we were left in shock that we paid $14 each for them. We did call the desk to complain but didn’t really get too far with them. The next day we had a charge of around $70 because we got chocolate milks and snacks. $70!!!???!! I called to speak to the manager the next morning but was forwarded to her voicemail and I left a very detailed message. I haven’t received a response at all!! So I’m writing a review now hoping this can be addressed.

Esta muy limpio y muy buen trató con todos los uespedes.

Excelente lugar para descansar y esperar el siguiente vuelo. Buen servicio de transporte hacia el Aeropuerto y viceversa

Aunque solo fue una noche, nos mandó la línea aérea. La cena estuvo deliciosa, las habitaciones con todas las medidas de bioseguridad. No tomé fotos, llegamos super cansados,casitodo el día habíamos estado en el avión y en el aeropuerto. Muy lindo el Hotel.

Muy lindo hotel. Agradable, cómodo y limpio. Cerca del aeropuerto, y con transfer gratis. La atención fue muy amable y cordial, excepto por la Señora Ethel, quien pareció ser una señora de muy poca paciencia, y que no se preocupa en hacerse entender si no hablas su idioma.

Magnifico servicio de estacionamiento de larga estancia. Gran facilidad y precio. Traslado al Aeropuerto fue rapido y eficiente. Looking usare y recomendare a mis amigos

Es un hotel con una excelente atención. Llegué muy tarde por la noche y me proporcionaron todas las comodidades para alguien cansado. La habitación muy grande y cómoda, el barrio muy tranquilo, el desayuno estuvo fantástico con variedad de alimentos y en un espacio precioso.

We were diverted to Houston from Cancun, Mexico and needed a hotel for our overnight wait for a morning flight. We found the Hilton Garden Inn near the airport and their shuttle picked us up quickly...

Hotel staff was very friendly! Rooms are basic airport hotels rooms. Outdated bathroom but bed was comfy and I liked the little dedicated coffee bar area with microwave and fridge. One bummer is...

Yes, I’m irritated. I should have stayed at Marriott! This was one of the worst places I’ve stayed. As flight crew, I do expect a certain standard which really isn’t that high of a standard. I was...