I facilitate trainings at a different hotel every week. My company had a training here and Monica set up the room every morning and freshened it throughout the day. She is so helpful and friendly and I looked forward to chatting with her each morning. Even my attendees shared with me how wonderful she is! She is phenomenal and an incredible asset to this team. Thank you for all you do, Monica!

Rooms are really nice, what you would expect from Hilton. Staff was very friendly, front desk, shuttle drivers, wait staff/bartender. Great location, a short 7-10 minute shuttle ride. Food at the restaurant was tasty. Overall was very happy with our choice and stay.

The only reason to say is ok and a one star is the hotel staff. They were nice, attentive, and courteous. The hotel itself is dated and it shows it everywhere. The lobby and furniture within gives you a sense of what is to come. The guest elevator call button is loose and the elevator itself gives you the feeling that it may stop working at any time. If you get a reservation in this hotel avoid at all cost room 842. I arrived to the hotel a little late with a turnaround the following morning after picking up my grandson. When I entered the room about 9 pm, the first ting that hit me was the musty smell of a mixture of sweat and feet. I am not sure where it was coming from but definitely not me. Whomever was staying there maybe for days needed some serious personal hygiene and the room need it some deodorizer. Furniture as well was dated and the bed uncomfortable. I could have gone and ask for another room or move to a different hotel. I was too tired to do either. Sadly, this is not my first rodeo with a disappointing Hilton hotel. This is at least the third time in a little over year. Hilton seems to have given up on maintaining their hotels or at least giving the semblance that they care.

An oasis in a rough part of town. Close to the airport, but a hike from the rental car center. I arrived at the hotel about 2am and discovered the front door was locked and realized it was for security purposes. I admit it, I’m a bit of a country mouse so when I encounter something like this red flags go up. All was good though and the hotel and room was warm and inviting. I needed to get up early and when I hopped into the shower there was no hot water, as you can imagine that was a bit of a bummer. It wasn’t cold, more like lukewarm. I meant to say something to the front desk but totally forgot as I was in a rush to pick up my sister at the airport. Later on, I received a text message from the hotel checking in to make sure everything was ok, and I then told them about the problem with the shower. The manager apologized and gave me extra membership points which was totally unnecessary. All in all, I had a nice stay, albeit a short one, and I’d consider staying there if passing through Phoenix again. It was pretty much everything you could ask for in a hotel. Thank you for the hospitality!

The rooms are spacious and must have some quality sound proofing because I never heard a plane or any traffic, rarely even heard a door close! The restaurant downstairs was excellent and a great alternative since I had already returned my rental car. My only complaint, and I know this is just personal preference, but I found the mattress to be rock hard. I felt like I would wake up with bruises from when I turned over.

Stayed here because they had allergy friendly Pure Rooms available. The bedding was unscented which we appreciated. Would have liked unscented bathroom products, but no big deal since I brought my...

Our Brand of choice NOW when we travel. We have stayed in multiple Hilton Garden Inns now and always receive the same quality service, rooms etc. Always repeatable location to location. Thank You...

Convenient to airport. Fast shuttle service. Courteous staff from front desk to restaurant to housekeeping. Rooms are comfortable and clean. Shuttle will take you to nearby restaurants and pick you...

We enjoyed our Beautiful room. It was quiet even though we were so close to the airport. We enjoyed having the microwave and refrigerator. This location also had a great shuttle to the airport. The...

Front desk staff were awesome. They recommended a taco spot down the street that was amazing. They made the stay very comfortable and welcoming. Will visit again when in Phoenix. Room was clean as...

Everything was up to par except the smell of pillows and sheets and towels. No one spends time in hotel during the day. Mostly for sleep and pillows and sheets smelled like old sweat. Like they were...