Experience Luxury at JW Marriott Austin in the Heart of Downtown Texas

JW Marriott Austin

110 E 2nd Street Austin, TX USA, Near Sixth Street, Austin, TX 78701, United States

Rating

4.6

Travelers Choice

2021

Price Level

$$$$

Rooms

1012

Pets

Jul

JW Marriott Austin, Austin

JW Marriott Austin

Located in the heart of downtown Austin JW Marriott features a luxurious modern design throughout the property. Free WiFi and a high-definition TV are provided in each room. Dine in the 3 elegant on-site restaurants or relax at the rooftop pool overlooking the city streets. Crisp white linens and plush bedding are included in each room. Free toiletries are available in an en suite bathroom. Ironing facilities a desk and a coffee machine are also provided. An on-site coffee shop fully equipped fitness center and spa are all located at the JW Marriott. Luggage storage and a 24-hour front desk are also provided. Austin-Bergstrom International Airport is 15 minutes’ drive from this hotel. The Capitol Building is located 1 km away from Austin’s JW Marriott.

Price & Availability

2 Adults, 1 Room

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Adults

Children

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Overall

Wonderful

4.6

945 reviews

3202

804

219

Customers Review

Location 5

Cleanliness 4.8

Comfort 4.7

Neighborhood 4.8

Amenities 4.6

Condition 4.8

Recomendation 88.2%

“Great place! Very nice staff and great amenities!I also like how they don’t allow the homeless to enter like all the other hotels. Makes it a safe place for families! 5 stars.”

— Devon Allen

“Me gusta mucho. Felicidades.”

— Gustavo Flores

Customers review

Overall Wonderful, 4.6

Location 5

Cleanliness 4.8

Comfort 4.7

Neighborhood 4.8

Amenities 4.6

Condition 4.8

Recomendation 88.2%

A Mexican Pizza

Jun 30, 2022

The check-in process was easy enough; however, I opted for a late-check out via the app several months before my stay. Upon check-in, I inquired about late-check out. I was told the latest I could check out was 12:00 without inquiring a fee. However, my coworker was told the latest they could check out without inquiring an extra fee was 2:00 (both of us were not loyalty members of Marriott). The conflicting information ended up not being a big deal, as I had to change my flight and left before 11:00 am anyway. However, some staff training needs to happen so everyone is on the same page. The bellhops were also very helpful! They helped me load everything into my Uber and thanked me for my stay. Cleaning and overall room service was very nice. My room was thoroughly made and reset everyday. The room cleaning staff was very friendly and we mutually greeted each other everyday in the hallways. Additionally, the front desk promptly helped me get more complimentary coffee delivered to my room. The outside bar and pool on floor 5 was lively and well-kept. It had a great vibe. All bar and pool staff were friendly. The outdoor bar staff even let me and four other coworkers have an evening table for about hour, even though we didn't have a reservation.

Werner Cabnal

Jun 24, 2022

Es un buen hotel

hira khan

Jun 19, 2022

Shout out to Nicole who works at the Edge! She was super nice and friendly. After a long day of pure chaos, she went above and beyond to make sure we are good. Thank you so much once again for everything Nicole!

Sara Xi

Jun 18, 2022

Good location, nice lobby and the corner restaurant on site was pretty good. We got avocado toast and beef burger. Both were spot on. The rooms can use an update. The carpet in particular was a bit worn. However, the shower was great (powerful shower head). The bed was very comfortable.

John Maulin

Jun 17, 2022

Eu estava lá para uma convenção. Minha esposa gostava de ir ao spa e à área da piscina. Ela recebeu uma massagem um dia e achou isso fantástico. Passei todo o meu tempo em salas de conferência. Os quartos eram bons. A instalação pode lidar com conferências muito grandes do que eu poderia dizer. A comida que eles forneceram para as refeições das pessoas da conferência (café da manhã e almoço) era boa. Nós também fomos para a área do restaurante do hotel para algumas das nossas refeições e isso foi muito bom também. Eles têm um bar de canto externo agradável que sempre foi bem atendido. É totalmente coberto para que possa ser durante todo o ano, eu diria. Muitas coisas ao redor do hotel se você quiser ir a lugares diferentes para comer ou beber. Todos aqueles estavam a uma curta distância.

John Maulin

Jun 12, 2022

I was there for a convention. My wife enjoyed going to the spa and pool area. She got a massage one day and thought that was fantastic. I spent all my time in conference rooms. The rooms were fine. The facility can handle very large conferences from what I could tell. The food that they provided for the conference people meals (breakfast and lunches) was good. We also went to the hotel restaurant area for some of our meals and that was very good too. They have a nice outside corner bar that was always well attended. It's fully covered so it can be year round I would assume. Lots of things around the hotel if you want to go to different places to eat or drink. All of those were within easy walking distance.

M Montoya (cl0zer)

Jun 08, 2022

JW has the best service with a smile.We stay here sometimes to get away.It's nice to get a call from downstairs asking "are you enjoying your stay". "is there anything else we can do for you".What you want when you want in a timely fashion with out being too ridiculous about it.Their signs say "ask for ice and we will bring it".They do no problem.If you order in room dining.It's there very promptly and fresh. If they can't do something they over compensate with something equal or far better value.It's clean all the time.And the beds or the most comfy in town.The shower steaming hot. And all the extra toiletries that make it like home.

Carey Golden

Jun 08, 2022

The hotel is beautiful & has a restaurant & bar attached.Those working at the front desk met us in the lobby & walked to the desk to check us in.They couldn’t have been nicer.Everyone inside & at the restaurant was friendly & helpful. Unfortunately after arriving in our room, a couple of guests opened our door & came inside.My husband was sitting on the sofa & I was in the restroom. The guests had been given the same suite & keys!Just imagine our surprise & theirs!Those at the front desk handled it well. One other thing that was a little strange.When we arrived in our rental car, there were attendants waiting to open our doors which was very nice.However, they didn’t help us with suitcases.I pulled my big heavy bag out of the back myself.I assumed they would help as they do at other hotels. Other than these couple of mishaps we enjoyed the hotel.

Efrem Maranhao Filho

Mar 30, 2022

Excelente e com restaurantes em volta

Felipe Rama

Mar 30, 2022

Banheiros ótimos; boa locomoção; forma bacana de andar pelos corredores e as salas são em sua maioria espaçosas.

Gabriel Lopes

Mar 30, 2022

Estrutura ótima para convenções

Wlamir Lino

Mar 29, 2022

Apesar da boa qualidade dos quartos, o atendimento do staff do hotel é muito fraco, um hotel dessa qualidade - e com esse preço por noite - deveria ter um nível de atendimento acima de qualquer expectativa. Não tiveram - mais de uma vez - capacidade de chamar um taxi, onde uma das atendentes do CONCIERGE disse que seria melhor eu chamar um Uber. Da mesma forma o restaurante também tem atendimento fraco para os padrões do hotel. Enfim a estadia foi quase que obrigatória por conta do evento SXSW em Março/22, dificilmente ficarei lá novamente, apenas por outra "obrigação" .

Jackie Verbowski

Mar 25, 2022

Comfortable and spacious rooms which are well appointed but could maybe use a refresh soon. The property is immaculate and the hotel staff is very assiduous. The Starbucks in the hotel is handy for a quick coffee but seriously understaffed so you will wait a while. It's a business hotel, so it feels a bit corporate, but they do a very good job at what they do. No complaints at all and we would be happy to stay again.

Robson Umdenstock

Mar 24, 2022

Hotel is modern and really nice interior. Room was nice with big windows and nice tub shower combo. Spa and bar/restaurant and room service was great. As was all the staff. Was a great business trip for SXSW. I had an issue with a credit card hold that took awhile to resolve. But then Scott the general manager got in touch with me and was absolutely fantastic. He and his team helped me all they could to get it fixed and Scott was very apologetic and understanding. The staff from top to bottom here are amazing and I’ll definitely return when I’m back in Austin.

Robert Cox

Mar 15, 2022

I always enjoy coming to the JW. During my most recent trip I was out in a room where I was facing the construction and it was very unpleasant. I reached out to Seda and she was the most pleasant and helpful staff member. She did not hesitate to get me a better room immediately and bright the key to us. Sure provided also suggestions for great food around the area which we enjoyed. Along with your water pressure, JW gets a 5 star from us. Thank you for being awesome.

Gustavo Flores

Mar 09, 2022

Me gusta mucho. Felicidades.

Tiffany

Mar 09, 2022

Beware of the construction next door!! They placed my room RIGHT next to the construction. The first 24 hours I navigated my hotel room with my noise cancelling headphones because the noise was unbearable. After being unable to tough it out anymore I requested a room change, that was like pulling teeth. I'm aware it is not their construction, but as the hotel wasn't full, I'm unsure why I was placed in this room. Two treadmills were broken, and the heated pool was lukewarm. The location of the hotel is where the three stars come from. Just request to NOT be by the construction.

Katy Mullen

Mar 02, 2022

Uma palavra para este hotel...Espetacular! A arquitetura e atenção aos detalhes é fabuloso! Tudo...até a decoração e iluminação foi bem pensado!As arandelas do banheiro são fantásticas! As cabeceiras das camas estão bem equipadas para o ambiente texano pelo qual eles estão se esforçando!O bar/lounge é relaxante com sua lareira artística! O serviço é ótimo! Cada funcionário faz um trabalho fantástico e está feliz por estar lá! Os quartos são muito limpos e frescos!A localização é insuperável! Bem no meio da melhor parte de Austin! Ótimos restaurantes a uma curta distância, bem como fantásticas pistas de corrida e ciclismo! Não posso dizer grandes coisas suficientes sobre este hotel!

Tanya Nebo

Mar 02, 2022

I had a great stay at the the JW Marriott Austin over the Super Bowl weekend. Before I even arrived, though, I got AMAZING service from Hunter. A couple of days before I arrived, I called the hotel to ask some general questions about the facilities. Hunter not only answered all of my questions, but also offered additional information that was very helpful. He was so kind and had a great - GREAT! - attitude. The funny thing is, I didn't even tell him that I was going to be in the hotel within that same week - or that I was coming to the hotel at all. He said something along the lines of, "I'm glad to be of service, if you ever decide to join us at that hotel." He had no idea until I asked for him when I was checking out, just to let him know that I appreciated how great his service was.Jared also did a great job with my check in and, when the bell man went back to the valet during my check-in, Jared brought my bags up to my room. And James was helpful during my check out.Service throughout my stay, from the valet folks to the in-room dining team, I was delighted with the service.I was also very, very happy with my room. I have titanium level status with Marriott so, frankly, I usually expect a room upgrade of some sort. I was not disappointed. The upgraded king room I was given on the 34th floor had so much space. And one thing I really, really loved wasthe water pressure and water temperature in the shower. It. Was. Awesome! And I'm the kind of person for whom bad water pressure and low temperature will spoil a stay. It's really important to me.I would definitely stay at the JW Austin again.

Devon Allen

Mar 02, 2022

Great place! Very nice staff and great amenities!I also like how they don’t allow the homeless to enter like all the other hotels. Makes it a safe place for families! 5 stars.

Katy Mullen

Feb 08, 2022

One word for this hotel...Spectacular! The architecture and attention to detail is fabulous! Everything...even down to the decor and lighting has been well thought out! The sconces in the bathroom are fantastic! The headboards on the beds are well-appointed for the Texas ambiance for which they are striving! The bar/lounge is relaxing with it's artistic fireplace! The service is terrific! Every employee does a fantastic job and is happy to be there! The rooms are very clean and fresh! The location can't be beat! Right in the middle of the best part of Austin! Great restaurants within walking distance as well as fantastic running and biking paths! Can't say enough great things about this hotel!

Justin Cantrell

Jan 30, 2022

I love this hotel. I stay here regularly on business in Austin and will continue to do so. The rooms are modern and very comfortable. I love the gym and the restaurant downstairs is awesome. Keep it up!!!

Anthony Mujica

Jan 30, 2022

This hotel is amazing.The service is wonderful and the rooms are beautifully appointed.Everything seems to work well and the restaurants and lobby bar are excellent.I can't wait to stay here again.

Edy Laverde Rojas

Nov 30, 2021

La habitación cama dicha vista perfecto aún falta disponibilidad de restaurantes y lugares de snacks

Jacky Aviña

Oct 30, 2021

La comida estaba muy rica, el servicio fue excelente y a pesar de la cantidad de gente, no esperamos mucho por una mesa. —————-The food was delicious, the service was excellent, and despite the crowds, we didn't wait long for a table.

Arturo Raul Lozada Rodriguez

Sep 30, 2021

Extremadamente lujoso… muy centrico.. he escuchado muy buenas opiniones de los clientes..👍

Capela D Donne

Jun 30, 2021

Nada

Wambua Mwanthi

Sep 18, 2020

Clean and has everything you would expect

Agustina Samamé

Mar 30, 2018

Un Hotel que reúne todas las condiciones para ser de categoría.La habitación que me tocó,la 1106, tenía una vista increíble!!!! Además de ser súper espaciosa y completa(secador de pelos, ropa blanca, plancha, coffee maker, tv etc etc). Aire y calefacción regulable y una decoraciónmuy delicada y moderna. No utilicé la piscina pero desde mi habitación podía ver a la gente disfutando de un baño tanto en la tarde como en la noche, a pesar del clima que estaba frío. La ubicación es súper estratégica tanto para turistas como para personas que van por trabajo. Se puede caminar tranquilamente por la zona ya que está rodeado de varios bares, pubs y restaurantes.La única observación a tener en cuenta es que hay un Servicio de Valet Parking privado, por lo que si uno va en auto tiene que considerar éste costo extra.

Yazmin Farez

Mar 30, 2018

Es un hotel espectacular!! Todo ahi es bueno...y llegas a sentirte como en tu propia casa. Sin palabras👍👍👍

Federico Zani

Mar 30, 2018

Muy bien ubicado, lujoso y muy elegante. Tiene un centro de convenciones dentro por lo que siempre hay eventos. Las habitaciones son modernas y espaciosas y el personal muy atento. Esta muy bien ubicado para conocer Austin caminando.

Ana Villa

Mar 30, 2017

This is an amazing hotel, it's so modern, well decorated, absolutetly great location (just a few minutes away from the Capitol by foot), and outstanding service. Great for staying the night, or even have a business meeting. ***TIP: Be sure to have a drink at the lobby, they have a very trendy bar.Este hotel es hermoso, es moderno, una decoración preciosa, y una locación inmejorable (esta a solo unos minutos a pie para llegar al Capitolio), y un servicio inmejorable. ***TIP: Si tienes tiempo, toma una bebida en el bar del lobby, es un lugar ideal para relajarse al final del día.

Seaside19324677771

Amazing Hotel and Overall Great Experience

My stay was amazing. Hotel is super nice and very clean. Staff of all levels were very helpful and nice. Maid was on point and went the extra mile tidying up, which was very appreciated and made my...

David60613

Great conference location

This is an excellent location for a business conference. The conference facilities were well designed with sufficient sized venues for large and small gatherings. It is located in a great...

Ron S

Nice property, but billing issues

The hotel, conference areas and room were all impeccable. However, I was double-billed for my stay, and it took 3 telephone calls to straighten it out. I am unlikely to stay here again due to this...

HappyTraveler1957

Great hotel in the heart of Austin

Great hotel conveniently located in the heart of Austin, within easy walking to numerous restaurants, visitor sites and the river walk. Rooms are spacious and nicely decorated. Very quiet and...

Stuntman78

Austin City Un-Limits

David took care of our bags and gave us the run down of JW Marriott hotel. Valet was fantastic and patient and we checked in with James who was also very helpful. Hopefully weâll make some good...

marshmellow32655

Accommodating, felt like Christmas as well!

The ambiance during the holidays has been wonderful. So much positive atmosphere in the lobby. Great experience with front desk as well the patrons In the surrounding bar. Morgan was especially...

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