Phone Number 18004447171
BlueBay Grand Esmeralda
Carretera Federal Chelumal Puerto Juarez KM 300, Near Tres Rios Ecopark, Playa del Carmen, 77710, Mexico
Rating
3.4
Price Level
$$
Rooms
97
Pets
No
23
Jul

BlueBay Grand Esmeralda, Playa del Carmen

BlueBay Grand Esmeralda

The hotel is located on the Riviera Mayan about 15 minutes north of Playa del Carmen, with its restaurants, bars, exciting nightlife and shopping opportunities, and 35 minutes from Cancun International Airport. Links to public transport can be found 15 minutes from the hotel. The hotel is located on the beachfront overlooking the azure waters of Mexico's beautiful Mayan Riviera. The crystalline and turquoise waters of the Caribbean Sea bathe the coast of Playa del Carmen, a wonderful and natural place where this fantastic hotel is located in Mexico. The BlueBay Grand Esmeralda has received numerous awards from renowned hotel entities, and that is why we continue to work to grow in services, facilities and comforts.

BlueBay Grand Esmeralda

Price & Availability

Overall

OK
3.4
28 reviews
5
4460
4
4515
3
2138
2
1058
1
1074

Customers Review

Value 4
Location 3.6
Cleanliness 3.9
Comfort 3.6
Neighborhood 4.4
Amenities 3.6
Condition 3.6
Recomendation 62.5%
“En general un muy buen hotel, tanto el buffet como los restaurantes a la carta que se encuentran dentro tienen muy buena comida (lo mejor de nuestra estancia), todos los días cuentan con varios eventos lo que lo hace excelente, además el hotel es bastante grande y sus dos piscinas de 1.20m lo hacen adecuado para toda la familia. En la temporada baja de inicios de diciembre hay poco sargazo y también había un poco de basura. La limpieza a la habitación no es tan buena, ya que dejan prácticamente igual a como estaba antes.”
— Eduardo Moncada
“I have been to blue bay in the past and I loved it so I decided to return but this time it wasn’t what I accepted, the rooms were very dirty, the sheets were not changed for the whole time we were there, we had to call and ask for everything, such as towels, shampoo and etc! The food was not good because it was cold and not a lot of options. My sister fell and hurt her self because of the water that was on the floor due to them being dirty! I complainedto a supervisor and instead of her making sure my sister was ok, she said why was she walking there that’s for the employees like she doesn’t care about employees safety which was very unprofessional and heartless!!!! Overall my experience is been terrible and I will never return…..”
— Atoor Ismail