“I was really disappointed considering that this hotel was rated 4.2. I traveled from Florida to L.A. and arrived atv11 p.m., and we just wanted to sleep. However, the carpet in the hallways were very worn,and the carpet in the rooms were stained throughout (see pictures). I then requested another room, in which the chairs were stained and riped,as well as the carpet.SoI decided to get a refund and went to the Marriott in San Gabriel,which did not disappoint. This hotel is DEFINITELY in need of some updating! But on a high note, Felipe at check-in was very professional and pleasant. The manager was also pleasant and apologetic regarding my experience, and issued an immediate refund. And the hotel is in a great location, if you're in L.A. for fun and adventure. Fiquei muito decepcionado, considerando que este hotel foi classificado com 4,2. Viajei da Flórida para L.A. e cheguei às 23h, e só queríamos dormir. No entanto, o tapete nos corredores estava muito gasto, e o tapete nos quartos estava manchado por toda parte (ver fotos). Solicitei então outro quarto, no qual as cadeiras estavam manchadas e rasgadas, assim como o carpete. Então decidi pedir o reembolso e fui para o Marriott em San Gabriel, que não decepcionou. Este hotel é DEFINITIVAMENTE precisa de alguma atualização! Mas em uma nota alta, Felipe no check-in foi muito profissional e agradável. O gerente também foi agradável e pediu desculpas em relação à minha experiência e emitiu um reembolso imediato. E o hotel está em uma ótima localização, se você estiver em L.A. para diversão e aventura.”

“We stayed for Anime Expo. Hotels around these areas love to jack up prices. It has really awesome interior and really good rooms. Surprise by the rooms sizes for one and it fit great for our needs! What lies in the problem is the way the hotel is run. The staff refused to touch any luggage, you had to do it yourself. Even if you bringing it downstairs. The hotel is split in two and courtyard can’t get free breakfast but residence inn can????”