Experience Luxury Accommodations at Mercure São Paulo Jardins Hotel

Alistair Clark

Jun 07, 2022

2

Very disappointing response to when I needed to reduce my booked stay from 2 nights to 1 night. The Accor booking system does not let you do so online so I had to cancel and then rebook (at a nearby Mercure). The cancellation was acknowledged by email, but with no mention of the full refund which was due as I cancelled more than 5 days before my stay. I had to ring the hotel who then manually activated the refund. I will be in Brasilia the week after next and will reconsider whether I stay there in the Mercure (which is a brand I usually like).

Jennifer Reina

May 02, 2022

5

Very Good location, clean room and good service.

Mitch Nielsen

Dec 15, 2021

5

Amazing hotel and staff! My wife and I have a very nice and safe stay. Michele at the front desk was fantastic!

Raquel S.

Aug 12, 2021

1

Please inform your staff that not all Brazilians have a “CPF number”, specially Brazilians born outside Brazil. I paid for 2 rooms months ago but couldn’t check in because they wanted the Brazilian CPF number, I don’t live in Brazil and I simply don’t use it. I had 2 kids very tired and crying while waiting. Front desk “Roberto” made it very clear he was being very nice to me letting me check in after showing my US passport. There are many nice hotels in this area, I will never return.

Ramon Cabral

Feb 23, 2019

5

Great location just minutes from Ave. Paulista. Reasonably priced for the area. Clean rooms. But the best of all is that I found the hotel staff to be friendly and helpfull which doesn't tend to be the case in comparable hotels in this zone. A nice plus is the automatic checkout so you don't need to stand online by the front desk to do checkout. Good job in making a difference thru good customer service !

Guillermopm

Pleasant hotel in one of the best neighborhoods in SÃ£o Paulo

4

Comfortable room with comfortable bed. To improve, there is a lack of a plug near the bed to be able to charge the phone that we all use as an alarm clock at the same time. The only outlet to plug in...

mairac2014

Good for pedestrians

5

The hotel is walking distance from fancy shops and all kinds of restaurants in an apparently safe area to walk even in the evening. Room is spacious, beds are really comfortable and shower is great...

zefe2013

Good location and very comfortable room but...

4

Very well located in the City of SÃ£o Paulo and room is very comfortable but hotel staff employees have much to learn. Staff should be concerned to solve clients' demands not only problems of the...

Mercure São Paulo Jardins, Sao Paulo

Mercure São Paulo Jardins

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