Front desk and bar staff were all very pleasant and helpful. The location was perfect - directly across the street from the Jacksonville Center for the Performing Arts, where we would go for a concert we were in town to see. It was also just a half mile from a highly recommended restaurant we had reservations for, Cowford Chophouse. Everything about this trip was exceptional. Definitely recommend this Marriott for quality service, great views, and location. I had a River View Corner King room and was very happy with it.

I booked this hotel on the Marriott app. When I booked this hotel on the Marriott app, it showed $15 for self parking and $25 for valet parking. I chose valet parking. They charged me $29 for valet parking. When I asked the front desk why they charged me this amount, they stated that the valet rate changed on Jan 1 (it’s march 4th) and that is the rate I would be charged. They refused to reduce the rate to the amount I was quoted on the app. When I called Marriott customer service, they told me that they would have to open a case and that if I was found to be right, it would take 3-5 business days to refund $8. Why do they need to investigate this? Why would I lie about this? I have never had an issue like this with Hilton. Whenever something like this happens at one of their properties, they fix it. I highly recommend using Hilton over Marriott. Marriott will not honor the prices shown on their app. Edit: this has nothing to do with sales tax like the person who responded to my review has suggested. The effective sales tax rate is 7.5%. $25 with tax is $26.88. It would have been incredibly easy for them to honor the price that was listed in the app but they chose not to.

The hotel service at the front desk is wonderful. Unfortunately the rooms are extremely dated and in need of much work. The carpet is uneven and lumpy and the rooms do not smell fresh. I've stayed at lower starred hotels and their rooms were 5star overall. Hopefully Marriott will update soon as the prices do not compare to what you actually get in return.

Just your average aged hotel. I booked an upgraded corner room. Not worth the upgrade. View is of a parking lot. Interior has seen better days. This is my third hotel just this week so I feel like I have a pretty good grasp of what’s out there. I’d skip this spot.

No problems except for the sink and bath did not drain. On morning of my second day, I notified front desk that room 1018 had the issue and I did not require moving rooms. I simply asked that someone fix the issue. It was not fixed and I showered in 2 inches of water the rest of my stay.

Spent a quick night on our way through Jacksonville. Check in and check out were easy as could be, room was nice and clean. Great location, would definitely come back for a longer stay if in the area.

My husband and I along with our friends enjoyed our weekend. The hotel is located in the perfect location for concerts and an afternoon scroll by the river. The hotel itself is nice and has a...

Hotel is comfortable but needs updating. The location is perfect if seeing a show at the Times Union Center (directly across the street). Front desk service very friendly. Housekeeping staff...

Hotel was clean and staff was friendly. Night life in city of Jacksonville was a little lacking. Pool on the roof over looking the river was clean and nice for a couple hours of relaxation. Bar was...

What a beautiful time I had at your hotel! From the staff to the amazing food every thing was perfect! Thank you for a great start to my new year 2022. Keep up the great work. I will definitely...

The hotel was lovely and the staff was great. Arrived after a 16 hour drive and not being able to stay at the original hotel I booked in SC due to the horrible accommodations. The Jacksonville River...