“Ruby at the front desk was amazing since day 1. We stayed here for a week this December. When we first arrived there was an issue with room accommodations as they didn't have the one requested to accommodate our family although we had booked months in advance. It was crazy busy and Ruby helped get us the room we booked. She was so great and welcoming the entire stay. She was someone that everyone needs to work with very helpful and very diligent in crazy busy situations. Location was great. Snack bar was nice to have open 24/7 for the kids. Pool was great it was nice grabbing a beverage after a long day of Disney and activities and heading for the pool. Kids loved the pool. Shuttle bus only went to Disney a couple times a day so we had to use uber our whole stay. Was not impressed with that. They definitely need more shuttle accommodations for guests. There is a few places to walk to nearby like a shopping center with some small shops and restaurants so that was nice. Was hoping to get a nice view but some rooms have a view of a rooftop like ours. Breakfast was not free and in my conformation email it did say free breakfast so we didn't even end up eating breakfast at the hotel ever. Nice hotel overall and staff was great just a few things that would have made things easier.”

“I went up one night and we made it at 11pm so I didn’t even bother to move hotels or rooms but the room was at least renovated, which was nice, but there was mold on the bathroom ceiling (no fan in there), hair on the bathroom ceiling, a stained bench, and horrible beds. It was a room without a balcony and the ceilings felt a little low. It was under 100 though and the lobby is cute.”