“Not a 4 star hotel. The hotel is nice but needs work. So much effort into the lobby and thats about it. Painting of the exterior and the pool area, a working gym is needed as the pictures of the gym shown is not what the gym looks like. Location is good. Room was ok. Started with 5 different sized towels and when house keeping came left me with just two. Did not fill the toilet paper. Two paper flat pillows called for two more twice and was never given the additional nor was a call back given to our room. I had to go get it myself. I called twice for pool towels and was told there was none. Another person asked a person who worked there and he returned with 8 towels and they were given to people lounging on chairs and none to the people actually in the pool. Alot of bird feces around the pool area also. When my spouse brought these things to the attention of the front desk she was given a mediocre response. I then went and gave the same complaints. I was given a late check out as compensation. No one at the pool bar, no one at the lobby bar. No microwave, no refrigerator, had to get my own ice. No coffee maker/tea or water. I asked for hot water for tea and was literally given a small cup of hot water. An iron holder but no iron. No blow dryer. All basic "4 star hotel amenities". Breakfast was apart of our stay and was closely monitored to the point where I had to ask for a bit more to equal a regular sized portion of eggs as I was served the portion an 8 year old would eat. The only truly pleasant people who work there were house keeping that said hi when you passed by them.”

“Estuve hospedado del viernes 6 de mayo al domingo 8 de mayo de 2022, participando en un taller formativo, en el cual salimos mas de 15 personas intoxicadas por la comida. Hasta el ultimo momento en que permanecí en el hotel, la gerencia no se hizo responsable por tan desagradable momento, en que nuestra salud se ha visto afectada. A parte de esto, en las habitaciones solo había un jabón, ni acondicionador para cabello y solo pusieron una botella de agua. Mal servicio, no recomiendo este hotel.”