Experience Comfort and Luxury at DoubleTree by Hilton Hotel Jacksonville Riverfront in Florida

Carolynn Ann

Mar 18, 2023

2

Booked here using my Hilton points as we were driving through the area on our way to our final vacation destination. Booked this Hilton expecting Hilton level of stay. I was appalled of the condition of the hotel. First off the staff was great and nice. However, this place should be embarrassed to call this place a Hilton. They tried to face lift the rooms but the looked like a 70’s time warp. The carpet is gross, it felt musty and sticky in the room. We found a sock left on the floor from the previous guest. The parking lot under had a plumbing line that is busted and leaking in the parking lot next to our car and other cars as well with leaking lines. Additionally, if you want a restful night this place is not it. It was load and noisy all night from the loud traffic to the struggling AC in our room. It was was just not a place I want to take my family back to and not to the Hilton Standards.

Holly B

Mar 12, 2023

3

Hotels itself is nice. The lobby, pool, bar & service is great. Beds are extremely clean/ comfortable. The room however needed updating. The bathroom was dirty, old, rusty. Showers hot water didn’t work. NO COFFEE in room & a charge to buy downstairs which I found completely ridiculous. We’ve stayed in better 3 star hotels. Holiday inns overall have seemed to be more consistent with the quality and cleanliness of rooms.

Robert L

Jan 28, 2023

3

This hotel fell short of my expectations for a DoubleTree. The hotel was an older remodel, which is not the basis for the low score. The font desk staff was always busy doing something other than giving quality customer service. When we checked in she asked if we wanted a cookie to which I answered one please. Then she gave us our cards and went to the next customer. I went back down and asked about transportation to our event. Shuttle, water taxi, taxi or what was best. She said it is over the bridge and a few blocks down. It would take about 20 minutes depending on how long it takes to walk the bridge. Not a good answer. When we checked out, there was no one at desk. A line was forming and she came around the corner surprised that people would be at the desk in the morning. The room was good. Just old fixtures and styles. The breakfast was a huge disappointment. Instead of buffet and short order it was just buffet. $20 per person for the same food the Hampton Inn 2 blocks aways served for free. The entire place is just lacking attention. Small items of disrepair and neglect. The picture is the syrups with the coffee. All empty and have been for some time. If you don't have any remove them. Don't leave them out looking sad. There are a lot of hotels downtown, this would not be in my top 5 choices.

Doug Z

Dec 03, 2022

4

This place was chosen in advance of and for a reunion. The banquets and breakfasts, including food and service was top notch. The rooms were acceptable but were in need of a renovation. Cleanliness was an issue during our stay. The bathtub looked like it hadn't been cleaned for quite a while and I found an old sock on the handrail of the stairs between floors 5 & 6. The staff was very friendly, professional and accommodating. Nice people but there are better options in the immediate area.

M.R. Munoz

Sep 27, 2022

3

Our stay was OK. Staff were pleasant. The bathrooms are in need of renovation. Riverfront pool area is nice. This property only provides housekeeping on request. Our room coffee maker was not well stocked. We called the front desk and they said housekeeping would bring coffee pods. They never arrived - an hour later we went down to ask for them at the front desk. This was more like a 2 or 3 star experience.

Matt Winter

Aug 20, 2022

3

I think 3 stars is fair for this hotel. It’s definitely not up to DoubleTree or Hilton standards though. The parking garage under the building is very dark and leaky, with lots of water pooling in the driveway areas. The lobby looks updated and staff was extremely nice there. The cookies are always a hit with the kids. The hallways were worn out and there were a few holes in some of the walls and carpets. The room needed an update. It’s also worn out. Everything worked and functioned like it should but you expect a little nice at a DoubleTree and this hotel just didn’t succeed there. Ive used my Hilton Honors card for this stay so the extra points was nice but overall the stay was just neutral. With some work this can be an amazing hotel in an amazing location. I’d pay twice as much for a room if it was renovated. Check in, housekeeping, and restaurant staff were great, please keep them happy!!

Sunny D

Excellent Location

5

Excellent location for a Jags game. Excellent service especially in the restaurant, Dawn went above and beyond every morning at breakfast! Great buffet every morning. Very comfortable and spacious...

vitolombano

Doubletree is a double headache

1

Awful everything. Gangster staff to no hot water . Food is overpriced in the restaurant. Street noise unbearable even on the 9th floor . Food and beverage manager lacks customer service skills and...

petehunt

Location, Location Location

5

I have been to this hotel before. It a great stay. The location is exceptional with access to all the local places you need to get to. The staff is nice as always and the restaurant and bar are...

dsan4d

Great riverfront hotel

5

Friendly staff. Great location and river view. Restaurant and bar very accommodating with its atmosphere and menus. This is my go to hotel when in Jacksonville for business or leisure. Ruthâs Chris...

mcdermottmathtutor

Overpriced, poor food, plumbing issues

1

The shower head leaked while I tried to bath, the restaurant options were limited, their was no hot water by 8 am and the luggage stand was not secure. The bed was comfy. The price of the hotel...

tkrobinson05

Need Renovation

3

This hotel is in a nice area by the water. Did not go out to see what was close. Need a lot of renovations to the rooms as there were ceiling with holes, tile peeling, knobs broke in bathroom...

DoubleTree by Hilton Hotel Jacksonville Riverfront, Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront

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