Experience Luxury and Comfort at DoubleTree Guest Suites Charlotte / SouthPark

Melissa Green

Mar 05, 2023

5

This hotel was awesome I immediately feel in love with the solid wood architecture and the stone decor. The hotel decor was amazing!! it felt like a big custom built Mansion. The cushion seating area in the hallways next to the windows was my favorite. The hallways were decorated nicely our room was amazing. It smelled so clean and refreshing this suite had a full fridge, microwave dishwasher sink and dishware. The balcony was clean, private and the view was good. Our room was clean and relaxing the only issue was the lighted magnifying mirror light was out. I would give this hotel a 10 out of 10 because of the beautiful wood and warm elegant decorations.

tanya swanagin

Dec 28, 2022

1

Christmas Eve night there was a fire drill with the temperature outside being 7 degrees. None of the staff ever came to let us know to re-enter the building. The guests took it upon ourselves to re enter. Christmas morning my husband and I were stranded in the elevator for over 45 minutes. None of the staff ever showed up, didn’t answer any of our calls. We ended up crawling out of the elevator and went to front desk to inform the staff. They had no idea we were stuck in the elevator. Poor customer service, poor communication. I would never recommend this place to anyone ever.

skip morris

Nov 20, 2022

4

Our 1st room (255) had sticky entry door, noisy bathroom fan, hairs in shower and a sink that barely drained. Our 2nd room had no problems, as guests expect. Front desk and breakfast room folks very friendly and helpful. Great location.

Terrence King

Oct 02, 2022

5

A very clean and modern hotel. The rooms were very spacious. My room had two queen beds and a living area with a sofa, dining area, and a desk for work. The hotel has a restaurantl and bar conveniently located inside of the hotels as well as a Enterprise Rental Car. Some of the rooms also have balconies.

Jenita Bardlavens

Sep 18, 2022

1

This visit was subpar. Upon arrival our room was 78 degrees. As the night progressed it became warmer and unbearable. The heat ended up making my husband ill. We contacted the front desk in the morning upon awakening. After 2 calls to the front desk, an hour later someone arrived and “reset” the unit. Air flow (though not truly cool) began. We departed for the day for our family events. We returned Saturday evening to find the room at 76 degrees. The temperature began rising again. We checked the thermostat setting which was still set on 69 degrees. Exhausted, with children ready to eat we prepared to eat dinner. I searched all cabinets for supplies as we were in a 2 bedroom suite with a kitchenette. No plates, silverware, etc was in the cabinets. They were still filthy sitting in the dishwasher! Fortunately I packed bleach cleanser so I used that to wash some plates and cutlery for dinner. Exhausted and frustrated at this point we suffered through another hot sweaty night of sleep. My previous visits here enjoyable. I was able to look beyond stains on the carpet and a missing strip of tile in front of the tub, but the filthy dishes and 78-80 degree temperatures were unacceptable. I do expect to be contacted by management. This was UNACCEPTABLE,

auntboink

ok property, convenient location

3

conveniently located property. staff is friendly but cleanliness was lacking. they could have done better, especially with covid. not sure if we will stay here again or find some other place next...

laruelivingston

Nice location, but old..very old

1

Needs a renovation. BADLY. Smells damp and there seems to be a rodent issue. Staff is just ok. Weâre friendlier over the phone than in person. Didnât get any upgrade opportunities as a Gold status...

deborahbed4d

Best hotel ever

5

I have stayed in many hotels but never one like this. The staff was very attentive and professional making sure every need was met. The rooms were impeccably clean. The location was close to...

frangood2022

Wonderful experience

5

This is the best hotel for affordable prices. I loved how I was greeted by the attendant when arrived. The night attendant was friendly and hospitable to me. After checking, the attendant gave...

cpatGeorgia

Great location

5

Great location near many stores and restaurants. Greeted very nicely by the front desk staff. Stayed in 1 bedroom suite which was very spacious and perfect for the 3 of us. Would definitely stay...

breniyabj

Family Vacation for the week of Christmas

5

A beautiful hotel with exceptional employees. Rooms were clean and the hotel and employees were very welcoming. The food is their restaurant was awesome. I would definitely recommend this Hotel if...

DoubleTree Guest Suites Charlotte / SouthPark, Charlotte

DoubleTree Guest Suites Charlotte / SouthPark

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