Family Selection by Grand Palladium Costa Mujeres

1BP Renata Sanpedro

Nov 22, 2021

5

Esta bien COOL el black and white con Tania que es la encargada siempre anduvimos platicando y jugando

Mirna Montemayor

Nov 22, 2021

5

Excelente servicio y atención del personal en las instalaciones. La atención personalizada de nuestras family host Natahaly, Karla, siempre muy serviciales y dispuestas a aclarar nuestras dudas.En recepción Angélica muy atenta. Fue una maravillosa estancia, recomendable al 100%.

DS Y

Nov 22, 2021

4

This is place is gorgeous breath taking. I won't give a full 5 stars for a couple of reasons. I do believe front desk should have more knowledge of rooms info. I asked if my room could be connected with my parents who were also doing check in with me. They said it would be next to each other but not connected. My parents were given a room with 2 beds and my cousin and me were booked on a single bed room… no issue we switched and there was a door that did connect both room. Our power outlets didn't work asked to be fixed they came "fixed" but the issue was still unsolved. The scale and safe on our room was not working either. The lady on the reservation desk was rude when asking to do a RSVP for a big group. Other than that the place is amazing!

Ruchee J

Nov 17, 2021

2

The food is very bad. Food is FULL of salt. Too many bugs. I came back bitten by mosquitoes every where. The management does not care even if you ask for help. They charge extra for every little thing. The property is good and spa is great. Over all a terrible experience. Not worth the money.

Sergey Kucher

Nov 17, 2021

5

Stayed in Family Selection and had a blast! Pools were warm enough to enjoy them in mid November. Service was excellent. Kids Club had its own pool with a waterpark, a trampoline and a lot of indoor activities. Staff was friendly and Gabriel and Ulises from Family Selection service accommodated all of our requests with great care. This is our new favorite resort and we look forward to coming back!

Jenn Chan

Nov 17, 2021

4

The resort is beautiful! We were here for a wedding and it was beautifully out together. Friendly housekeeping and wait staff.However, the front desk staff has no communication with one another. We were getting conflicting information constantly- whether it was needed to make reservations for the gym. Or to get correct dinner reservations.

Lisa Friedt

Nov 16, 2021

5

I am writing this review while we are still at our hotel stay. I wanted to highlight something that I felt deserved mentioning. Last night was the Rock n Roll show. It could not be held at the theatre due to a private function so they moved it to the main lobby. I truly commend the performers who were able to put on a great show and navigate the ever changing landscape of people walking in and around them while they were dancing. Well done. My daughter LOVED it.

Cintia Ribeiro

Nov 15, 2021

5

Excelente infraestructura y servicio del personal! Gracias a Ronie Castro la conserje del edificio 11 y a Gabo de las actividades en la piscina! Unos genios todos! Súper recomendable!

Alejandro James

Nov 15, 2021

5

Excelente experiencia. Todo me gusto del hotel y de pa atención, en especial la de Alejandro Orozco quien nos atendió muy bien y fue muy amable.

Celia De Luca

Nov 15, 2021

5

Hotel por demás fastuoso con una arquitectura moderna y lujosa a la vera de las playas de Costa Mujeres. Mucha variedad gastronomicapara paladares exigentes en sus distintos restaurantes. Espacios para la diversión y también para el relax.Altamente recomendable para los viajeros que gustan del buen vivir.

Patricia Sosa

Nov 15, 2021

5

Cada lugar del Grand Palladium es un sueño,un verdadero paraíso.. Gracias por su hospitalidad y atención... Cada una de las personas ,en cada una de sus funciones es altamente agradable y cordial.. Feliz de haber estado aquí,compartiendo con ustedes 10 días de unas vacaciones soñadas!!!!!✴️✴️✴️

Gustavo Albornos

Nov 15, 2021

1

Se que el turismo es un negocio y aquí se ve muy claro...es entendible el precio de las excursiones son más onerosas que en las agencias. Pero es vergonzoso que para el test (pcr) cobren U$95, cuando en cualquier laboratorio cuesta U$ 70, osea siguen negociando con la salud, es más no dejan ingresar siquiera al laboratorio para tomar la muestra... Se nota que no han aprendido nada tras la pandemia lamentable!!!

Sage Halloran

Nov 15, 2021

5

This is the second time I have been to this resort and Elie never fails to disappoint. He definitely makes the trip 100x better and we always look forward to seeing him. Elie is so energetic and has a great personality. Everywhere needs an Elie

Reem Elbaba

Nov 15, 2021

5

Ronie and the other hospitality staff did a great job making sure we had everything we needed during our stay. The resort is beautiful and offered many activities to keep us occupied. The resort also partners with local companies to offer more excursions to explore mexico. The only downside was the food service was very slow due to lack of staff. I am hoping the resort will fully staff each restaurant after the COVID pandemic.

Fernando Hernandez Perez

Nov 08, 2021

5

Excelente atencion. Sport bar completamente recomendabletodo el personal muy atento

Iris Gomes

Oct 22, 2021

5

Lugar maravilhoso com pessoas maravilhosas boa comida. Espero poder voltar em breve a este lugar incrível!

Kierra Moore

Oct 22, 2021

5

The hotel is beautiful, you have to see in person. My boyfriend and I visited for our birthday. We had a blast. If I could give this hotel 6 stars i would. The property was always clean. All the workers were friendly and helpful. I enjoyed the spa, I did the hydration pool. They were booked up for full body massages (bummer). I tried all the restaurants the Mexican was my least favorite, which was still fine.I say this is the best resort to stay when visiting Cancun. Planning on returning in February with my daughter. They have a great family selection.

Chef Fefe

Sep 13, 2021

5

This resort is AMAZING!! If I could give them 6 stars I would. My fiancé & I went for our birthday's early August & it was Awesome. From the time of Arrival to our departure we were amongst some of the best staff ever. They remembered us by name, always were polite, & always ready to help us in any way. The resort itself is Beautiful, omg! Super clean! The Gastronomy was delicious and beautiful. The service was Excellent all around, but a few Staff members went above & beyond our entire 5 day stay. Juan Enrique Eduardo Manuel Victor David Luis Ronnie Bart Elie & Alberto These guys were awesome to us! I'll definitely come back & bring family! Oh and lastly, GO TO THE SPA... you'll be glad you read this review! Thank you GP for an amazing birthday celebration!

Renata Molinaro

Aug 22, 2021

5

Um dos melhores resorts que já fiquei na vida pra não falar o melhor! Localização ótima, as praias no período em que viemos estavam cheias de alga mas não foi um problema na praia do hotel onde percebemos um cuidado e manutenção constantes para manter as praias limpas. O atendimento dos funcionários é definitivamente um plus, destacando a simpatia cordialidade de Ronie, responsável pelas reservas nos restaurantes q foi simplesmente perfeita!

elijah brown

Jul 22, 2021

5

Ate at Bhogali while I stayed at the Grand Palladium. Our waiter, Alberto was amazing. He made us laugh and smile throughout our meal. The other staff were just as kind and outgoing. The food was delicious. Not to spicy for Indian food. The atmosphere was welcoming and the entire staff was so helpful…as I do not speak Spanish. I will eat here when I return.

Glen Bronzatti

Jul 22, 2021

5

Sensacional

Judy Rueda

Jun 25, 2021

1

Service was almost nonexistent. The resort is very, very large and every time you need to go from one place to another within the resort, you have to wait a minimum of 10 to 15 minutes for the carts to take you - everything is so spread apart. Breakfast was only served at one restaurant. Beach and all pools close quite early…8 PM. The food left so much to be desired, “even at their “fine dining “ restaurants. Very slow in replenishing food, hot food was cold, sea food was scarce-to-none unless you had Paella”, which was always empty. Five star resort???…not even able to get premium liquor, even if you offered to pay extra. The only way you’re able to get premium drinks is to buy the “ENTIRE” bottle at 2/3 times the price you pay in the U.S. If you had a need to call the front desk, you had to let it ring at least 20 times or more if someone answered. If you go to the front desk instead of calling, you wait at least 30 minutes to be taken care of. During our entire stay, we saw a maximum of 2 desk clerks at one time and very long lines. Very, very disappointed for what is supposedly a “5” star resort. I don’t think this was a “capacity “ issue as the resort was definitely not crowded. Never again will we be visiting such resort.

Alexandre Dill

May 22, 2021

5

Fantástica!!!! O lugar é maravilhoso, todos muito atenciosos e tratam os hóspedes muito bem! Parecemos Reis e Rainhas! Muitas pessoas especiais… Ronie, Angel, Miguel….ficaremos com saudades!!!!!

Mabel orozco

May 22, 2021

5

Mui grande

Daniel Paes

Jan 22, 2021

4

Lugar perfeito! Poderia ser melhor? Não!A frase acima foi no primeiro dia. O qual me precipitei na avaliação. De fato o hotel é belíssima! Muito limpo e organizado. Contudo, o serviço dos restaurantes e a qualidade das comidas são ruins. Hotéis 3 estrelas fazem comidas muito melhores. As bebidas, apesar de ser "all inclusive" (entre aspas porque vc deveria dar um dólar cada vez que pede ou vai se sentir mal), me pareceram todos com gostos parecidos e mal preparadas. Algumas vezes o Bar Man acertou a mão! Minha sugestão é sempre ir no Sport Bar, onde é mais divertida e o cardápio melhor. Coisas mais simples e com sabor. O serviço dos garçons de TODOS os restaurantes foram péssimos!Ponto positivo para o SPA! Isso sim é perfeito e com atendimento fantástico!Esperava muito mais pelo serviço e qualidade das comidas... Mas me surpreendi pela qualidade do quarto e infraestrutura do hotel.

Artur Tiosso

Dec 22, 2020

5

Café da manhã diferenciado. Piscinas convidativas Praia agradável Vários restaurantes bons, nenhum sensacional. Quartos espaçosos e agradáveis

Eulalya Ribeiro

Nov 22, 2020

5

Fomos em Setembro de 2019. Viagem dos sonhos! Hotel maravilhoso, comida maravilhosa...muitas opções de alimento e diversão. Os funcionários são maravilhosos!!!

Jordan Dugger

Oct 10, 2020

5

The most unforgettable trip of all time, the hurricane wedding. My fiance and I Erin, along with 42 friends and family traveled to Grand Palladium to host our wedding. And as it turns out, Hurricane delta had other plans. The staff at Grand Palladium did everything they could to keep our crew safe, and comfortable during the evacuation, but unfortunately, the wedding was off. Well, then came to these four heroes Elie, Felipe, Ceci, and Bart literally saved the day. They were unbelievable. So passionate, caring, and helpful. They helped us pull off the impossible. A make-shift wedding at 9:30 pm the next day after they shuttled our crew out of the refugee camp, they helped us find lights, a location, and even a space to hold a dinner, and speeches. If it weren't for these four men, I would not be married right now. We will FOREVER be in debt to these guys and the staff at this amazing resort. Elie in particular was so, so helpful. I think he deserves a raise and a leadership position. He is the real deal, as are the rest of this crew. I give five stars all day and can't recommend this resort more.

Venecia Soto

Oct 02, 2020

1

From the moment we arrived to the hotel for our friends wedding the service was horrible. There was only ONE staff member checking in all the people for the event. We were offered welcome drinks and they never brought them to us. We had to walk up to the bar while others waited in the line to check in. The line took close to an hour and when we finally checked in they told us our rooms were not ready. Getting around the hotel was a hassle. The golf carts took over 40 minutes to pass by and sometimes they were full with no more room for us to ride on. In the room, we did not have a hair dryer, when on the website it says all rooms have them. I called to get a hair dryer delivered to my room and they never brought it. I had to ask a cleaning lady that was in the building and by the time they brought it I had less than 10 minutes to do my hair before my friends’ wedding ceremony. Also, we ordered room service and they arrived 2.5 hours later when we were heading out. Talking to other friends about their experience it seems like these issues were a constant for everyone. If I were you I would look into another resort to have an event or any type of getaway.

Lauren Lartigue

Oct 02, 2020

1

We chose to put our trust in Grand Palladium Costa Mujeres as the destination for our wedding day and completely regret it. We brought over 50 paying customers to this 5 star hotel all to be treated by horrible customer service. The resort is beautiful but unfortunately that was quickly overshadowed by the lousy service received right upon arrival. During our stay, we encountered a number of issues that were reported and then completely ignored. It's because these issues were ignored both in person and via email that I felt compelled to right this review. Check in was horrible. We (my wife and I) were suppose to have a confirmed private check in but instead were greeted by the receptionist letting us know that our room was not ready and we ended up waiting 2 hours to finally get into our suite. Our guests arrived two days later and were also suppose to get a private check in (this was confirmed the day before) but instead also had to wait an unbearable amount of time. I had expensive items that were stolen from my room which I reported. When following up with the stolen items report, I was turned away and told that they had no report and did not know what I was talking about. Customer service during our 6 day stay was the worst! Room service had to be called at least 3 times each time we needed anything and I was even denied service once because the staff said he was getting off in 10 minutes. The same applied to us when calling for a golf cart. Be prepared to wait at least 20-30 minutes for one. Unfortunately, I found that out on the day of my wedding while I was waiting 25 minutes for a golf cart that was promised to be there upon my arrival back from getting my hair and makeup done. Management has done nothing and has taken zero liability on matters that have happened at their hotel. I am beyond disappointed at their lack of responsibility especially when bringing them so much business. I can't even imagine how much worse we would have been treated if we weren't considered "VIP" guest. There are plenty of high caliber hotels in the area, you would be better off going somewhere else.

Nihad Jasarevic

Aug 24, 2020

5

One of the best resorts we have stayed in a while, when we booked we weren’t expecting this. Before I go into all of the details I have to really take the time to thank a few of the staff that made this possible. Our bartenders Jhonni, and Don Julio 🙂 these two guys really went above and beyond! They made sure our kids were always taken care off and our cups always full! They took the time to arrange our cabana and umbrellas so our kids are comfortable while taking their midday nap. Little things that matter very much! Also can’t forget the entertainment crew Bart, Elie, Ricky that lost too many volleyball games to count to our team 😂 Thank you guys for making our stay a memorable one! Food was really good, we did have to get used to the limited options do to the current pandemic but they did amazing considering the situation. This resort is HUGE and transportation is readily available, staff would always come up and ask if we needed them to call a cart for us. Our favorite was the boat ride from our building to the village and our kids loved it! Spa Center was 10/10 Entertainment was available every night and finished of the day just right...I did win a small dancing contest 😂 not writing this review because of that! Hahaha! Time to conclude this lengthy review, overall this resort is super family friendly and we will definitely go back! There is a side of the resort that is more adult friendly, but my wife did not let me check it out 😂 otherwise I would review it as well!

Paresh Patel

May 14, 2020

4

It’s a great place and we had fun. Exclusive beaches, great heated pools, variety of freshly made food, bakery, fruits. Good drink selection even for a non drinker. Complete sauna experience, with heated, cold, Himalayan salt room and infinity pool is a must visit. Awesome daycare with great kids activities. Many great staff. One less star due to couple bad service experiences but those were far fewer. My daughter was given surprise cake and awesome room decorations for her birthday. Highly recommend. Night party at club is lively.

pmackintrush2011

Nice Stay

4

It was a nice first stay but I would not return to this location. We felt pretty lost as to what to do around the resort. Food was great for the most part. Donât know if Covid took part in the...

PamelaR1358

Needs work on all-inclusiveness

3

Coming back from a 6 day vacation in this resort. We were very excited for a secluded space that was family oriented as it was our first trip to CancunÂ area with my toddler. If staying at GP without...

sdadkins829

Carlos @ the Members Only Pool

5

Greeted will a smile everday and asked us if there was anything we needed. Everyday we had clean towels placed on our Cabana that we resevered for our entire stay. Carlos made that possible by the...

nickdA3524TN

Needs to work on standards...

2

Room was comfortable, clean place and fresh air... we slept great. BUT the hotel complex needs to learn hospitality... The rooms aren't cheap so you expect at least some standard of service, but we...

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5

Hedge_H01g

3

Transport From Columbus, John Glenn Columbus International Airport (CMH) to Cancun, Cancun International Airport (CUN)

Flight Information