Grand Hyatt Playa Del Carmen Resort
1a Avenida Esquina Calle 26, Colcentro, Near 3D Museum of Wonders, Playa del Carmen, 77710, Mexico
Rating
4.5
Travelers Choice
2021
Price Level
$$$$
Rooms
314
Pets
Yes
from $ 2,582.69
12
May
Grand Hyatt Playa Del Carmen Resort, Playa del Carmen
Grand Hyatt Playa Del Carmen Resort
Get away to Grand Hyatt Playa del Carmen Resort and the Caribbean Coast of Quintana Roo. Retreat to beachfront rooms with balconies and suites with private plunge pools overlooking beautiful gardens or the ocean. Walk the vibrant Quinta Avenida, one block away from the resort, for eclectic shopping, dining, and nightlife destinations. Located on a privileged stretch of white sand on Playa Mamitas, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida – Fifth Avenue - which is just one blocck from the hotel. The design concept by acclaimed Mexican architect Sordo Madaleno and award-winning New York based Rockwell Group translates into spaces that are original and memorable, where guests will find subtle characteristics and the spirit of the destination through natural elements, artwork, textures and light. The rooms and suites are designed to create a sense of an oasis and the natural yet chic materials create an atmosphere of modern casualness. Your apartment-style retreat sets the mood for relaxation, and magnificent floor-to-ceiling windows allow amazing views of the natural beauty of the place.
Price & Availability
Select your room
Standard King Room ·
Room Only
Standard Room ·
Room Only
Non Refundable
Habitación Estándar Con Vista Al Jardín 1 Doble(s) Extra-grande(s) Y 1 Bebé(s) En Camas Existentes ·
Room Only
Non Refundable
Standard King Room (Limited Sea View) ·
Room Only
Cancel free of charge before Tue, 7 May 2024
Standard Room (Garden View) ·
Room Only
Non Refundable
Standard King Room (Pool View) ·
Room Only
Standard King Room (Limited Ocean View) ·
Room Only
Habitación Con Vista Al Mar Y 1 Cama King ·
Room Only
Cancel free of charge before Tue, 7 May 2024
Doble 1 O 2 Camas Vistas Al JardÍn ·
Room Only
Non Refundable
Standard Room ·
Bed & Breakfast
Non Refundable
Deluxe Room ·
Room Only
Non Refundable
Standard King Room (Ocean View) ·
Room Only
Premium Double Room ·
Room Only
Non Refundable
Standard 2 Queen Room (Limited Ocean View) ·
Room Only
Mini King Room (Pool View) ·
Room Only
Habitación Estándar Con Vista Al Jardín 1 Doble(s) Extra-grande(s) Y 1 Bebé(s) En Camas Existentes ·
Bed & Breakfast
Non Refundable
Doble Vistas Parciales Al Mar Cama King Size ·
Room Only
Cancel free of charge before Mon, 6 May 2024
Superior Room (Garden View) ·
Room Only
Non Refundable
Standard 2 Queen Room ·
Room Only · 2 Queen
Non Refundable
Standard Room (Garden View) ·
Bed & Breakfast
Non Refundable
Premium Room ·
Room Only
Non Refundable
Standard 2 Queen Room (Ocean View) ·
Room Only
Standard Queen Room ·
Room Only
Cancel free of charge before Tue, 7 May 2024
Habitación Doble Deluxe ·
Room Only
Non Refundable
Doble Vistas Al Oceano Cama King Size ·
Room Only
Cancel free of charge before Mon, 6 May 2024
Doble Cama King Size ·
Room Only
Non Refundable
Oceanfront 2 Queen Room ·
Room Only
King Bed - Partial Ocean View ·
Room Only
15% discount
Non Refundable
Standard King Room (Pool View) ·
Bed & Breakfast · King
Non Refundable
Doble Vistas Parciales Al Mar Cama King Size ·
Bed & Breakfast
Cancel free of charge before Mon, 6 May 2024
Doble 1 O 2 Camas Premium Vistas Al Mar ·
Room Only
Non Refundable
Club King Room ·
Room Only
Cancel free of charge before Tue, 7 May 2024
Standard King Room (Limited Ocean View) ·
Bed & Breakfast
Non Refundable
Standard King Room ·
Bed & Breakfast · King
Non Refundable
Deluxe Room ·
Bed & Breakfast
Non Refundable
Doble Vistas Al Oceano Cama King Size ·
Bed & Breakfast
Cancel free of charge before Mon, 6 May 2024
1 King Bed - Ocean View ·
Room Only
15% discount
Non Refundable
Standard King Room with Club Access ·
Room Only
Premium Double Room ·
Bed & Breakfast
Non Refundable
Superior Room (Garden View) ·
Bed & Breakfast
Non Refundable
King Bed - Partial Ocean View ·
Bed & Breakfast
15% discount
Non Refundable
Standard 2 Queen Room ·
Bed & Breakfast · 2 Queen
Non Refundable
Premium Room ·
Bed & Breakfast
Non Refundable
Club King Room (Limited Ocean View) ·
Room Only
2 Queen Beds - Ocean View ·
Room Only
15% discount
Non Refundable
Habitación Doble Deluxe ·
Bed & Breakfast
Non Refundable
1 King Bed - Ocean View ·
Bed & Breakfast
15% discount
Non Refundable
Club King Room (Ocean View) ·
Room Only · King
Non Refundable
Habitación Doble Club ·
Room Only
Non Refundable
Doble Cama King Size ·
Bed & Breakfast
Non Refundable
Sea View ·
Room Only
15% discount
Non Refundable
Club Room (Limited Ocean View) ·
Room Only
Doble 1 O 2 Camas Vistas Al JardÍn ·
Bed & Breakfast
Non Refundable
Standard Queen Room ·
Bed & Breakfast
Non Refundable
Oceanfront 2 Queen Room ·
Bed & Breakfast · 2 Queen
Non Refundable
Swim-Up King Room ·
Room Only
Club Room (Ocean View) ·
Room Only
Non Refundable
Standard 2 Queen Room (Ocean View) ·
Bed & Breakfast
Non Refundable
Club King Room ·
Bed & Breakfast
Cancel free of charge before Mon, 6 May 2024
Standard King Room with Club Access ·
Bed & Breakfast · King
Non Refundable
Swim-Up 2 Queen Room ·
Room Only
Standard King Room (Limited Sea View) ·
Bed & Breakfast
Cancel free of charge before Tue, 7 May 2024
Club King Room (Ocean View) ·
Bed & Breakfast · King
Non Refundable
Habitación Con Vista Al Mar Y 1 Cama King ·
Bed & Breakfast
Cancel free of charge before Tue, 7 May 2024
Premium Suite ·
Room Only
Non Refundable
Club Room (Ocean View) ·
Bed & Breakfast
Non Refundable
Doble 1 O 2 Camas Premium Vistas Al Mar ·
Bed & Breakfast
Non Refundable
Gran Suite King Y Acceso Club ·
Room Only
Cancel free of charge before Tue, 7 May 2024
Swim-Up King Room ·
Bed & Breakfast · King
Non Refundable
Standard Suite (Sea View) ·
Room Only
Non Refundable
Grand King Suite ·
Room Only
Swim-Up 2 Queen Room ·
Bed & Breakfast
Non Refundable
Standard Master Suite ·
Room Only
Non Refundable
Club Suite ·
Room Only
Non Refundable
Premium Suite ·
Bed & Breakfast
Non Refundable
Grand Suite ·
Room Only
Cancel free of charge before Mon, 6 May 2024
Standard Suite with Plunge Pool ·
Room Only
Grand Suite ·
Bed & Breakfast
Cancel free of charge before Mon, 6 May 2024
Standard Suite (Sea View) ·
Bed & Breakfast
Non Refundable
Standard King Suite with Plunge Pool ·
Room Only
Non Refundable
Grand King Suite ·
Bed & Breakfast
Non Refundable
Standard Suite (with View) ·
Room Only
Non Refundable
Standard Master Suite ·
Bed & Breakfast
Non Refundable
Club Suite ·
Bed & Breakfast
Non Refundable
Grand King Suite with Club Access ·
Room Only
Non Refundable
Standard Suite ·
Bed & Breakfast
Non Refundable
Grand King Suite with Club Access ·
Bed & Breakfast
Non Refundable
Standard Suite with Plunge Pool ·
Bed & Breakfast
Non Refundable
Standard Suite (with View) ·
Bed & Breakfast
Non Refundable
Gran Suite King Y Acceso Club ·
Bed & Breakfast
Cancel free of charge before Tue, 7 May 2024
Standard 2 Queen Room (Ocean View) ·
All Inclusive · 2 Queen
Discounted Rates (2EBB23)
Non Refundable
Standard King Room (Limited Sea View) ·
All Inclusive
Cancel free of charge before Tue, 7 May 2024
Habitación Con Vista Al Mar Y 1 Cama King ·
All Inclusive
Cancel free of charge before Tue, 7 May 2024
Standard Queen Room ·
All Inclusive
Cancel free of charge before Tue, 7 May 2024
Habitación Doble One Bed ·
All Inclusive
Non Refundable
Club King Room ·
All Inclusive
Cancel free of charge before Tue, 7 May 2024
Gran Suite King Y Acceso Club ·
All Inclusive
Cancel free of charge before Tue, 7 May 2024
Standard Suite ·
Room Only
Cancel free of charge before Mon, 6 May 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
949 reviews
5
2710
4
618
3
277
2
146
1
147
Customers Review
Location 5
Cleanliness 4.7
Comfort 4.7
Neighborhood 4.7
Amenities 4.4
Condition 4.7
Recomendation 77.6%
“From the moment we drove onto the property, the service was amazing. The receptionist, valet, and the rest of the staff were courteous and welcoming. Our hotel stay was great; so much so that we ended up extending our stay.
-The site is clean, the customer service/housekeeping was excellent, and the security made us feel very safe.
-Easy access/walking distance to Quinta Avenida (just a street over).
-Our room was nice a quiet, however, be warned because we noticed that depending on where your room is it can get noisy from the music.
-The cafe had good coffee and great treats.
-However, being a foodie, the dining options could’ve been better. They’re not the best quality/tasting.
-A service desk was available to help you set up tours and activities.
-And the hotel itself had plenty of scheduled activities every day of the week to keep you entertained.
-*FYI: valet parking is $20 USD/day.”
— Emmanuel Moreno-Ortiz
“My wife and I have been to Cancun for business meetings before, and had an overall good experience. As such, she booked the best room and had high expectations for this visit, once again for business meetings. Wow! Hard to describe just how awful this experience turned out to be. Arrived a bit late, so called to order room service from an extremely small menu with virtually no heathy options (she was here for meetings on health and wellness). Room service was technically still available (closes at 11 pm - compared to all night where we stayed before - and could order these amazing fruit trays at 3 in the morning and eat them with delight as we lay in bed discussing the adventures of the day). So she called the front desk - no answer. So she went to the front desk and they told her to call room service - she explained that she already had, with no answer. Eventually she got some food. In the morning she went for breakfast - was treated with a rudeness that was almost incomprehensible. Decided to return to her room for the poor choices being offered. Ongoing disappointment after disappointment!!! Next morning had a similar experience with the restaurant, only this time she was told that room service had ended at 11 the night before. She called and asked for coffee and water, which she was promised. 15 minutes later she called again - promised again. This continued, with nothing. She found a housekeeper and asked for water, and got screamed at - NO, SHE COULD NOT HAVE WATER! Finally the coffee came, but still no water. Called again. Did get the water after how long? Extremely poor, rude, unprofessional service. By the way, maybe it was fortunate that she didn't eat at the restaurant for breakfast, as several of her colleagues who did eat at the restaurant got FOOD POISONING!!!! She paid an exorbitant rate for an upscale room, and was treated like trash!!!!!”
— Paul Goddard
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