“Hotel is clean. But one experience with staff at breakfast ruined the experience. As a lifetime platinum elite member, I received a $20 per day voucher for breakfast or market items. I don’t eat breakfast but my husband does which was $10 some days and $12 some days. They took the entire $20 voucher for his breakfast every day. Then one day he got an expresso which was $4 which I mentioned should be covered in the $20 voucher. James the breakfast staff at property began lecturing me that breakfast was $10 per person (but I wasn’t eating) and that they couldn’t do that (but they could keep the entire $20 voucher all week for one person’s breakfast). Couple of days breakfast was $12. No explanation as to why the varying prices. None of this was explained when we checked in. Seems to me a way to rip off guests. Discussed with front desk who did nothing about it. Nothing done by hotel management. We paid the extra for breakfast and coffee which in my opinion should have been covered by the voucher funds I did not use. Or at least the portion not used returned so we could use in their market. Didn’t feel like guest services was a priority. I travel a lot (hence my lifetime platinum elite status) and the property’s handling of the situation was the worst I’ve seen.”

“Thank you to the wonderful staff at AC Marriott hotel that welcomed my family and I with both hands! Special thanks go to Andres at the front desk, his attentiveness to some small issues we ran with TV not working in our room and his friendly demeanor is greatly appreciated. We were in town for ski trip and winter break and I ought tell you this hotel holds special place in my heart, aside being well run, it is family ran, husband wife and son run three different departments and I thought that was phenomenal, having history background in the hospitality what a better way to run a business than have leadership meeting at the kitchen table :) I would definitely like to come back here! Thank you AC Marriott ”