Experience Luxury at Our Hilton Baton Rouge Capitol Center Hotel

Komal P

Apr 02, 2023

2

First of all. Breakfast is NOT included in your stay. I was disappointed to get a bill for $50 for 2 people to eat breakfast there. Room did not feel like Hilton. The carpet was gross, stains on the chair in the room, walls look beat up. Only good thing was the bed-comfortable and slept well. However you will wake up when people are talking loudly down the hall, the voices echo loudly. We had no view of the river from our room. We were told the hotel was booked up. But we booked the room the day of our stay. The lobby looks nice, staff are very friendly. The waitress at Kings did not like when I grabbed my own coffee/waters. I did not realize she was our server (because I was under the impression that breakfast was included and it was all self serve). But we were in a rush and she was serving A LOT of people all by herself, it would've taken forever to get most of our stuff. Valet is $33 and they park in the open lot next to the hotel. Not sure how safe that is, they also need the room number and they ask very openly for that which I felt uncomfortable giving out. However, valet boys are really sweet and get your car to you quickly. They give you a QR code that you can text so valet can have your car ready for you but when I texted, the number responded that they had trouble with finding the ticket number and to go to valet to get the car. So that was pointless. Overall, I expect much more from Hilton specially if you're paying $193/night plus $26 in taxes, plus $33/valet, plus $50 for breakfast!. It was a very expensive one night stay. I would not recommend this hotel unfortunately.

Donald MacWhinnie

Jan 15, 2023

2

I will start with the positive. the front desk and the valet and room service staff were all very friendly and professional. they are all doing a great job. the bed and pillows were comfortable. the hotel itself is in a good central location to downtown. the cons: I was very disappointed in the hotel itself. the 3rd floor corridor strongly reeked of urine. the wall paper was peeling off the wall in spots. The room needs updating and work. the seal on the toilet was clearly coming apart. the curtains were stained. the desk chair looked like it has had better days. the nightstand drawer wouldn't stay shut. the furniture was all dented and nicked. for a Hilton it was very disappointing. all of the problems were in plain view to see but ignored and not addressed.

Matthew Groh

Dec 18, 2022

2

This hotel could be great, but it is mismanaged. First let me say all the staff I interacted with were very friendly. However, that is not enough. First room had every drawer and dresser open, the bed skirt pulled up, chair cushion flipped, etc - the room had not been finished. The second room had a clearly broken cabinet door with a piece of wood hanging out, as well as not floor towel or hand towels, plus multiple tears in the carpet. The gym had no wipes in either bin, and the hand sanitizer was empty. The air conditioning in the second room was stuck on 65 and would not change. On the second night, the fire alarm went off for 10 minutes at 4AM. I could go on - point is, this hotel could be great, but it needs serious attention.

Felicia Manago

Nov 23, 2022

5

The staff at the hotel was amazing, from the valet (Egypt), front desk to the hostesses (Jessica and Willow) they provided excellent customer service and projected a family atmosphere. The breakfast was amazing! Mr. Harvey provided us with a tour of the tunnel and shared the history of the hotel. Mr. Harvey is very professional and knowledgeable of the hotel, activities in the area. He truly made our visit memorable. We will definitely stay here again, the next time we visit Baton Rouge.

Shelly Rosemann

Nov 19, 2022

3

The room was average considering the price compared to your standard hotel room. Front desk staff was courteous and helpful but the valet left something to be desired. We paid the 30 something dollars for valet only to have valet employees tell us they weren't able to drive a standard and that they would walk us to the car if we would like. This completely eliminates the purpose of paying extra for valet

soubre

Beta convention stay

5

Great and helpful staff. I went to the Beta convention with a group of about 42 students. My students commented on how they really enjoyed their stay. I will definitely book this hotel again next...

lsmetak

Made my dog feel like a queen

5

For pets who like to take their family on trips, this place is for you. Weâve traveled with our dog before, but this is our first âluxuryâ downtown hotel. The staff was exceptionally friendly. I...

Edward J

Great stay/staff

5

Our daughter's college softball team/parents stayed at this hotel. Friendliest and most helpful staff experience we have encountered in a long time! Loved the city of Baton Rouge and this hotel...

cdlreedJ6409KO

Not Satisfied

1

I was in Baton Rouge because I was attending the LSU game. I checked into my room, and I thought that I was at motel 6 or super 8. The room was outdated, rust in the tub, and had an odor. I forgot...

sheree1313

Excellent service and great amenities

5

Customer service delivered with a smile. Our stay was excellent and our room was spacious and very clean. Room service was delivered in a timely manner and the food was great. We will definitely stay...

778Susan

WOW! Great service, great location!

5

From the moment I arrived the Hilton team was so gracious and helpful. I was running late for a dinner - Kelvin (bellhop) was super and helped me stow my luggage and supplies for the next day. I next...

Hilton Baton Rouge Capitol Center, Baton Rouge

Hilton Baton Rouge Capitol Center

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