“10 Reasons Why I am Not Returning to Hilton Garden Hotels Very Disappointing Experience - I am assuming that this is a mismanaged franchise operation. I am a Hilton Honors Gold member and I will not be returning. 1. No bottled water in the room. 2. When I called the front desk last night for water, I was told my the female front desk that I should have asked for the water when I checked in —- rude! 3. The bathroom has cheap bar soap and no shower gel. 4. The coffee was horrible (cheap) and they only had a big bottle of unhealthy (cheap) non-dairy creamer full of sugar and other chemicals. 5. I ordered an omelette and bacon and the eggs had a weird flavor - I am not sure what cooking spray or oil they used to cook the food. 6. My breakfast should be free as a Hilton Honors member, But I was still given a bill to sign (for food I did not like…. I had a few bites and threw it away). I was told it will be listed on my bill and credited … we will see if that happens. 7. The hotel needs a renovation. 8. Carpets are dirty throughout the common areas and elevators - they appear to need to be vacuumed. Unbelievable ! 9. The overall area (outside of hotel) is dirty - it is sad …..California is going down and I will never recommend people to stay anywhere close to this area. 10. I did not feel safe walking in the area around hotel (a lot of businesses appear to be closed)”

“I booked a room here and they charged me twice. Although I was refunded the Breakfast isn’t free. Breakfast looks like warmed up food. Complained about them because they didn’t want to make potatoes for my eggs because it would take 20 minutes but there was 30 minutes left till breakfast was finished. Called from room to extend my stay 5 times and they ignored my calls. I told them that I had booked again on hotels.com and they went to erase the deal of the website just to tell me I had to leave the room. 20 minutes after I checked out they called back and said I am banned because the room was messy. I think they’re mad I was trying to tell them how to run a business. All good wouldn’t want to spend my money here again. Thank you! God bless!”