“I was having some repairs done to my home and needed a hotel room for 2 days. The staff was very accommodating and friendly. Kevin at the front desk was awesome.”

“I was guest at the Home 2 Suites on Princeton Lakes Parkway on 4/10/21- 4/11/21. Let me start by saying I read reviews prior to my stay and I ignored them because everyone can have bad days but most of what I read was true on my recent stay. I used digital check in the day before our arrival and stated that I would check in at 3pm. We were in the area at a family event and I decided to give the staff time to prepare my room. So we actually arrived for check-in around 5:45p. We went to our room and immediately noticed there was no "Sanitized and Cleaned" Lysol sticker on our door. Anyway we proceeded to enter and inspect as we normally do and began to do our own Microban sanitizing. My husband opened the fridge and noticed it was off. So he checked to see if it was plugged in and working, etc. He checked the breaker box and it was off there. He turned it on went to the restroom and 5 minutes later smelled an electrical burning smell and began to see light smoke coming from the area of the fridge. So he immediately turned it off and unplugged it. We reported that to the front desk along with the request to have 4 sets of towels for our 2 queen bed suite. There were only 2 washcloths in the bathroom and nothing else. We requested that the towels be left in our room as we were going to return to our family function and we knew we would probably return to the hotel late. We returned (myself, my husband and my 2 sons) to the hotel around 10:45pm and Kevin the front desk personnel was having his lunch so in passing we inquired about the issues with our room. His response was "I don't know", "I reported but I don't know ". I was shocked by his once helpful tone now turned to a semi "I don't care" tone. We entered our room and none of our requests had been fulfilled. Towels are a basic necessity in a hotel stay not an outlandish request. So my husband returned to the front desk to get towels and Kevin was no where to be found and several guests were there waiting on various needs. My husband went to the desk again about 15 min later and he was there and requested towels again and Kevin stated he would have to wash some because housekeeping was gone home. My husband told him to do whatever he needed to do because my kids had been playing all day and needed a shower. My husband returned to the desk for a 3rd time and was able to get 2 blue body towels, 1 white body towel, 3 hand towels and 3 washcloths, still not the needed amount but we made due with it. At this time, a guest waiting in the lobby stated they had been there since Friday and had not had any towels, completely unacceptable. So we get our sons showered and ready to go to bed around 1am only to discover that our bed was not properly made. We only had a fitted sheet on mattress, the down middle quilt that should be sandwiched by 2 clean sheets (that are missing) and a light summer bed cover. I pushed through and tried my best not to touch my face with that down quilt piece. I did not have a good night sleep. I made it my point to do face to face check out so someone else would know everything we went through. I let Darius P. know everything and he was very understanding and apologetic. He decided to exercise the Hilton pledge and "Make It Right" by comping our room for the night. I absolutely appreciate his acknowledgement of the issue and giving us a solution however no guest should have to go through so many issues in their stay. I am a longtime Hilton Honors member as well as a travel agent and I've never experienced so many issues in one stay at such a reputable chain of hotels. I had clients booked here too and they canceled their stay before their arrival and I told them how glad I was that they did that and I apologized for even considering this hotel despite prior review warnings. I really hope they make sure the issues we had are taken care of especially the refrigerator electrical issue for the safety of all travelers at the hotel.”