“Monday when i arrived, the lady that took care of me was great! Kind, professional and patient. My room was DISGUSTING! The toilet seat was broken, make up on the counter and the couch that should have been gray was BLACK! The remote was sticky, the bed was only made and the room as you can read was definitely not cleaned. I was changed to a different room that wasn’t any better but i was tired and just dealt with it. Shower heads need to be replaced, they are corroded and barely have pressure, a full audit needs to be done honestly. Check out - i had walked past what seemed to be managers 2 males, one dark complexion and a white male in the sales room. I approached the counter and was met by Alisha, she printed my receipt and i asked her to call a manager to discuss my discrepancy. He declined to comp the room so to my mistake so i told her to call again and explain that yes the reservation mistake was mine however my room was not ready and due to that change the first night (Sunday that i didn’t stay in) should be comped. She said one of the managers would be coming to speak with me. I then asked her which of the two i past is it refer to their complexion she got an attitude and said i don’t see how that is a relevant question, i told her it was so i knew who i was meeting having just walked past both of them. She rolled her eyes as the manager approached. Without even a question he began to comp me the room as i explained the night and needing to moved and how the second room wasn’t any better. He (Anthony) comped the days and was very polite, professional and understanding. A minute doesn’t even pass and Alisha runs points at me and begins to talk about me in the back but still in my view. You can see that Anthony was trying to ignore her and carry on but she persisted, she couldn’t wait at least until i left the property to be unprofessional. She needs immediate training if not dismissal as that should be a customer representative, it was extremely childish behavior and i expect pure adult professionalism from Hilton or any establishment at that. So i will not be returning and actually posting this to Google and all platforms. It’s embarrassing to know that this location isn’t that old to have 1. These types of amenities and 2. This kinda of staffing.”

“Being a Diamond I stay at a lot of Hilton hotels. Here on business this week. Three rooms rented in this hotel. I have stayed here several times over the last couple years. It has definitely gone down hill rapidly. Before you book you should know this hotel is a homeless shelter. They must get paid to house the homeless. Very noble venture.. but I’d like to have known this before booking my stay. The hotel is very dirty. Smells and you will be dining with the local homeless and their “service animals”. The rooms are already showing the wear of this. Parking lot was littered with trash. Getting hot, fresh coffee was an issue every morning during the week of our stay. No water pressure in the shower. There are plenty of better options close by if you’re not ready to be immersed in the local homeless community.”