I was taken aback a little by the outward appearance. They are undergoing renovations. The rooms which had been updated were nice and comfortable although there was a slight stuffy scent upon entering the room. A washcloth and towel each had a small mark/smudge on them. When I called the front desk someone came immediately with a fresh clean set. Overall I was pleased with our stay. The staff was friendly and responsive.

Rooms were brand new. Staff was very friendly and accommodating. Outside appearance was not so nice but under construction. I know why this hotel was rated best. It lived up to our expectations dispute the construction.

Great remodeled rooms! Very clean and nice comfortable beds. I would give it 5 stars for a better breakfast. Food was super minimal. It may just be because of the remodel period though, I'm not sure. Good stay though over all.

Very nice modern looking hotel inside. The rooms have fancy looking doors and showers. Equipped with a closet, mini fridge, flat screen TV, and coffee maker. Bed was very comfortable also.

This is a pretty basic hotel, but it was clean and the front desk staff was friendly. The hotel is being renovated, and those designing the rooms should have to stay in one! There are several small annoying things: The room is dark! There is one light between the beds that is about the brightness of a night light -- not bright enough for reading -- and a desk lamp. The bathroom has only one hook for hanging up a towel. The shower has no shelf of any kind for soap, shampoo, etc. There is no wastebasket in the bathroom. The closet is equipped with only 2 hangers. The bed pillows are small and square. On the plus side, the room has a microwave and small fridge, and the beds are comfy. There are many accessible outlets handy for charging electronic devices, and the free Wi-Fi was fast.

I called the IHG 800 number and asked for a hotel in Mooresville, NC and was directed to this property in Huntersville. He first shock was how far this hotel is from Mooresville, second shock was the...

Here are excerpts of the letter I wrote to IHG & Candlewood Suites: to report our most unsatisfactory hotel stay we recently experienced at the Candlewood Suites in Huntersville, NC. The hotel...

I have sooo many complaints regarding this property!! From the minute we pulled in, with the “caution” tape everywhere to checkout.. (our Uber driver was afraid to leave us)!! Thank goodness we only...

I booked through Expedian. I wanted a suite with 2 queen beds. Was shown a picture of a room with 2 beds. Upon arrival it was a suite with 1 Queen bed and a pull out sofa bed. When I went down...

Disgusting. First assigned room had mold in the shower. Second assigned room was appeared mold free but smelled terrible. Was using IGH points but a total waste. All hotel clerk said was sorry. She...

I travel alot and stay at many accommodations. Some front desk representatives are just a huge let down. From being rude to just being plane out disrespectful. However this place has my business from...