“The staff was nice and friendly. Breakfast was good they had several cold option and 3 warm food include pancakes and scrambled eggs. You shouldn’t expect perfect buffet breakfast but it is good. The room was well designed and clean but our room was in second floor and the view was awful which you can see in my photos. We asked to change but they didn’t have any other room so make sure don’t book first and second floor! But the hotel is really close to the falls and you can go and see falls in lights at night till 2 am.”

“I've made Hyatt Place my home away from home when traveling for about 15 years now. I was disappointed and embarrassed with my recent stay at the Niagara Falls location. Embarrassed because this was my wife's first stay at a Hyatt Place and I raved to her on the drive up how nice of a hotel it is. Check in was swift and the staff was pleasant. The disappointment began when we got to our room. It was a handicap accessible though I didn't request or need. There were several good sized stains in the carpet of unknown origin. No curtains in the windows, just electric Venetian blinds that we couldn't lower or raise. If I was okay with stains in the carpet and no curtains I would have stayed at one of those motels you can rent by the hour. I didn't bother addressing these concerns with the staff because I shouldn't have had to. Not such a big deal was the lack of housekeeping during our 3 day stay. Never have I seen such a pathetic Hyatt breakfast. Uncovered piles of scrambled eggs, french toast, bacon and flies. No thank you. One of the things that got me loyal to staying at Hyatt Places was the premium blend of coffee available in the morning. Not so at this location, the coffee was more like coffee flavored water and full of coffee grounds. I haven't had coffee grounds in my coffee since I left the military 20 years ago. Parking was located about a block away and not free. I was charged over $35 for two nights. The stairwell of the parking garage was filthy, smelled of urine and looked like it hadn't been cleaned in years. I've always considered the HP 3+ stars but this location barely received 2 stars. I don't care if you're short staffed. Only allow the number of guests you have the staff to accommodate. I'm a no excuses type of guy, I want what I pay for and in this instance I didn't get it.”