Novotel Auckland Airport
Auckland International Airport, Near Butterfly Creek, Auckland, 2022, New Zealand
Rating
4.4
Travelers Choice
2021
Price Level
$$
Rooms
263
Pets
No
from $ 1,489.96
15
May
Novotel Auckland Airport, Auckland
Novotel Auckland Airport
Land in 4-star plus comfort at Novotel Auckland Airport hotel outside the international terminal. Full-length soundproof windows give your stylish room natural light and peace and quiet. Experience Thirteen50 Bistro & Bar on the ground floor, a modern and open space that caters for a mix of hotel guests and local visitors. Touches of tradition blend naturally with contemporary flair to create a space that evokes classic Kiwi fare with a twist of local, fresh and comfort.
Price & Availability
Select your room
Superior King Room ·
Room Only
Cancel free of charge before Fri, 10 May 2024
Superior 2 Double Room ·
Room Only
Cancel free of charge before Fri, 10 May 2024
Habitación Superior, 1 Cama De Matrimonio Grande ·
Room Only
Non Refundable
Superior King Room ·
Bed & Breakfast
Cancel free of charge before Fri, 10 May 2024
Superior 2 Double Room ·
Bed & Breakfast
Cancel free of charge before Fri, 10 May 2024
Habitación Superior, 1 Cama De Matrimonio Grande ·
Bed & Breakfast
Non Refundable
Executive Double or Twin Room ·
Bed & Breakfast
Cancel free of charge before Fri, 10 May 2024
Habitación Ejecutiva, 1 Cama De Matrimonio Grande ·
Bed & Breakfast
Non Refundable
Standard King Suite ·
Bed & Breakfast
Cancel free of charge before Fri, 10 May 2024
Suite, 1 Cama De Matrimonio Grande ·
Bed & Breakfast
Non Refundable
Suite, 1 Cama De Matrimonio Grande ·
Room Only
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.4
1035 reviews
5
3094
4
1783
3
341
2
109
1
66
Customers Review
Location 5
Cleanliness 4.6
Comfort 4.5
Neighborhood 4.3
Amenities 4.3
Condition 4.5
Recomendation 93.7%
“We stayed in a suite in this hotel and even though it was very convenient as it was next to the airport the service was absolutely terrible. It took multiple phone calls to reception, room service etc before they would answer the calls, and when they eventually did, the small tasks, such as bringing an ice bucket would take upwards of 45minutes. We asked for the room to be cleaned as it had not been done by around 4pm, and when we got back the bed wasn’t even made but the towels were changed… at least. We went and had dinner in the all you can eat buffet paid $42 per person and the food was bland, tasteless, and there was next to no variety. We decided to go back to the room and order room service instead, we ordered at around 9:30 pm we did not receive our pizza till about 11pm and when we got it we were appalled, as we paid $26 for this pizza that was so small and couldn’t even satisfy a small child.
Considering the $870 + per night we paid to stay in the suite, you would think they would have a concierge available, or to be able to carry out basic requests as simple as, “could we please get some plates and cutlery brought up to our room” we had asked this at 8:30 pm and did not receive anything until 9.45pm.
We tried to remain positive as we understand they’re busy and potentially understaffed however our patience ran thin following continuous issues.
The suite itself was beautiful and as mentioned before in a great location however it was significantly outweighed by the issues we incurred.
We would not recommend unless they endeavour to improve on their service.”
— Jake Tipene
“Straightforward really, convenient Hotel for an international flight, and modern rooms. However issue is you have to dine their due to isolation of location and probably had the worst meal I've ever had at a restaurant, the buffet was awful and the a la carte was average too, considering the really high prices too. The service from staff in the Hotel was non-existent and really poor, saw many patrons that were left sitting on arrival and note attended too.”
— Sam Marett
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