Renaissance Baltimore Harborplace Hotel

Scott K

Oct 14, 2022

1

Em primeiro lugar, a localização é ótima. Mas é isso aí. Nosso quarto não tinha sabonete ou toalhas, demorou muito tempo para chegar. Também o nosso quarto não tinha prateleiras de ganchos para colocar as toalhas quando as recebemos. O que é simplesmente estranho. Nosso quarto só tinha janelas para um shopping abandonado, então não havia luz natural, e parecia que estávamos presos em um buraco escuro. Nosso quarto estava acima do bar e barulhento a noite toda. Também ficava logo abaixo da piscina. Então era alto e cheirava a cloro.As chaves do nosso quarto pararam de funcionar o tempo todo, e a recepção não foi útil. Eles tinham o nosso dia de check-out errado, e o serviço de quarto continuava entrando no quarto sem bater. A recepção nos disse que deveríamos fazer check-out e check-in, apesar de ter uma reserva para duas noites.Quando a chave da minha esposa não funcionava durante o dia, eles não deixavam ela ou meu filho voltar para o quarto, pois ela tinha um sobrenome diferente. Eles disseram que era minha culpa por não adicionar nomes ao meu quarto, apesar de nunca me fazer perguntas durante o check-in quando pedi duas chaves. A equipe da recepção nunca foi útil ou acolhedora. Para um hotel "quatro estrelas" tudo isso foi uma decepção.

Scott K

Oct 09, 2022

1

First off, the location is great. But that’s about it. Our room had no soap or towels, it took a long time to get either. Also our room had no shelves of hooks to place the towels when we got them. Which is just weird. Our room only had windows into an abandoned mall, so no natural light, and it just felt like we were stuck in a dark hole. Our room was above the bar, and loud all night. It was also directly below the pool. So it was loud and smelled like chlorine. Our room keys stopped working all the time, and the front desk was not helpful. They had our check out day wrong, and room service kept entering the room without knocking. The front desk told us that we were supposed to check out and check back in, despite having a reservation for two nights. When my wife’s key didn’t work during the day, the weren’t going to let her or my son back into the room since she had a different last name. They said this was my fault for not adding names to my room, despite never asking me any questions during check in when I asked for two keys. The front desk staff were never helpful or accommodating. For a “four star” hotel this was all such a disappointment.

B W

Oct 07, 2022

5

Em geral, o hotel é muito bom e em uma boa localização. Tive a honra de obter uma suíte executiva de frente para o porto e para a cidade (quarto 938, acredito) e foi uma vista excelente. Eu também deixei meu carregador em casa, infelizmente, e a doce senhora da recepção me emprestou o dela por cerca de uma hora. Realmente significou muito ela ter feito isso. Obrigado pela grande experiência.

B W

Oct 07, 2022

5

Overall the hotel is very nice and in such a good location. I was honored to get an executive suite facing the harbour and the city (room 938 I believe) and it was such a great view. I also left my charger at home unfortunately and the sweet lady at the front desk loaned me hers for about an hour. It truly meant a lot she did that. Thank you for the great experience.

Laura

Aug 14, 2022

3

Nem todos os elevadores estavam funcionando quando estávamos lá. Eu não acho que o concierge da recepção sorriu uma vez para nós. Todos os outros funcionários foram simpáticos. A roupa de cama branca tinha algumas manchas, você podia ver que estava limpo, apenas manchado. As camas eram bastante confortáveis. Sem serviço de quarto! Café-da-manhã no restaurante foi ok, bom o suficiente para comer, mas não ótimo. A uma curta distância a pé do Aquarium e Hard Rock Cafe e muito perto do Museu da Ciência. No geral foi bom.

Stacy Edsall-Ricardo

Aug 14, 2022

5

Lindo hotel. Se Hospedaram no quarto com 2 camas queen size com vista parcial do porto. Chuveiro grande. As camas eram super confortáveis. Teria gostado de um microondas no quarto. Não havia serviço de quarto disponível, o que foi decepcionante. A equipe foi útil. Muito perto de lojas e restaurantes do porto interior.

Lindsay Williams

Aug 14, 2022

5

Nossa estadia começou um pouco rochosa porque o quarto que recebemos não era o mais limpo. No dia seguinte eu queria fazer o check-out mais cedo, mas Crystal na recepção foi maravilhoso. Ela foi capaz de mudar o nosso quarto e isso tornou tudo 100x melhor. O quarto para o qual ela nos mudou era extremamente limpo e muito mais confortável, decidimos estender nossa estadia por mais um dia. Sem a ajuda de Crystal posso dizer honestamente que não teríamos ficado. Ótimo trabalho na contratação de uma jóia como Crystal. Ela nos ajudou a dormir melhor e aproveitar a nossa estadia enquanto visitava a família.

Laura

Aug 14, 2022

3

Not all the elevators where in working order when we were there. I don't think the front desk concierge smiled once at us. All the other staff was friendly. The white bedding had quiet a few stains on it, you could see it was clean, just stained. Beds were pretty comfortable. No room service! Breakfast at the restaurant was ok, good enough to eat but not great. Very close walking distance, to Aquarium and Hard Rock Cafe and pretty close to the Science Museum. Overall it was fine.

Stacy Edsall-Ricardo

Aug 06, 2022

5

Beautiful hotel. Stayed in room with 2 queen beds with partial view of the harbor. Large shower. Beds were super comfortable. Would have liked an in room microwave. No room service was available which was disappointing. Staff were helpful. Very close to inner harbor shops and dining.

Lindsay Williams

Jul 24, 2022

5

Our stay started off a bit rocky because the room we got wasn't the cleanest. The next day i wanted to check out early but Crystal at the front desk was wonderful. She was able to switch our room and that just made everything 100x better. The room she moved us to was extremely clean and so much more comfortable we decided to extend our stay by one more day. Without Crystal's help I can honestly say we wouldn't have stayed. Great job in hiring a gem like Crystal. She helped us sleep better and enjoy our stay while visiting family.

Maria Isabel

Jul 14, 2022

5

Es un hotel muy limpio y organizado

Fabian Calderon

Jun 14, 2022

5

Hotel esta muy limpio y lo mejor es su localidad, esta bien centrico para todas las atracciones👍🇪🇨

Hannah Waters

Jun 14, 2022

5

The staff are fantastic at this hotel, seriously Derek was so welcoming to us, the front desk were quick and super efficient.Its not often you walk in to a hotel and feel so looked after!Rooms were great and the hotel is a perfect location to see all the sites! Highly recommend!

Yochanan Bey

Apr 14, 2022

5

Ao chegar nesta maravilhosa propriedade, fui recebido por Kelsey J. ela é a supervisora e me registrou sem esforço. Ela foi gentil e prestativa. Officer Farmer é um grande trunfo para o hotel sua liderança e atendimento ao cliente devem ser elogiados. Gregory ajudou a estender meu horário de check-out e me deu água mediante solicitação. Finalmente, Del foi mais útil ao produzir outra chave. No geral, minha visita foi breve, mas o serviço e a localização foram algo que um membro leal do Marriott Bonvoy sempre se lembrará. Muito obrigado.

Yochanan Bey

Apr 01, 2022

5

Upon arriving in this wonderful property I was greeted by Kelsey J. she is the Supervisor and checked me in effortlessly. She was kind and helpful. Officer Farmer is a great asset for the hotel his leadership and customer service should be commended. Gregory helped extend my check out time and gave me water upon request. Finally Del was most helpful when producing another key. Overall my visit was brief but the service and location was something a loyal Marriott Bonvoy member will always remember. Much thanks.

Jose Villalobos

Oct 14, 2020

1

The room's are nice but the price is too high for me $100 + tax +$36 for parking so we can choose for $60 or $80 dls 3 🌟 hotel with Free parking and breakfast) (los cuartos están bien pero están carísimos los cuartos y aparte "sin" desayuno ni estacionamiento y "NO HABLAN ESPAÑOL" así que si no hablas ingles olvidalo

Sergio Gabriel

Oct 14, 2020

5

Excelente hotel, buena ubicación y atención. El desayuno, lo mejor.

Margeaux

Jul 07, 2020

3

It's location. I reported a dirty blanket and sheets and they sent me material to switch the blanket cover. That's not my job. I also never received the new pillow.

Jacquevanda

Jun 16, 2020

5

Everything No

Michelle

Jun 02, 2020

5

The proximity to the harbor was excellent! The staff was great, the rooms were clean and comfortable, customer service was very accommodating to my requests, and the hotel amenities were on point. No.

Gary

Jan 26, 2020

4.5

Clean modern and quiet room NOT being told prior to booking that parking would be $36 a day

Nora

Dec 31, 2019

3.5

The hotel restaurant Our room was in the furthest room from the elevator...and it was a very long walk. One of the beds sheets were either dirty or had machine oil? on them.

John

Nov 19, 2019

4

The room and bathroom were excellent. I particularly liked the shower. The fact that they charge you for WiFi at 13 bucks a day if you want it in your room

Kevin

Nov 12, 2019

5

It was near our destination. We were able to walk right across the street for our activity. Check in and out was quick and easy. it would be nice if the hotel validated parking.

Elizabeth

Nov 12, 2019

5

Perfect location for us to walk to the places we wanted to go. Our room was spacious and very comfortable. Nothing it was perfect

Verified Hotel Guest

Nov 05, 2019

4

Room was very comfortable and location No

Howard

Oct 22, 2019

5

Parking is expensive but typical for a downtown tourist location. The staff could not have been nicer.The Location is perfect and felt safe with security on site.

Jennifer

Oct 17, 2019

4

Perfect location next to harbor One elevator stationed on the floor

Jesper

Oct 16, 2019

3.5

location was prime at the harbourfront. with only one elevator, many of the rooms was very long walk.

Verified Hotel Guest

Oct 14, 2019

3

Location. Staff were not helpful or friendly. Only cared about doing the minimum. Poorly trained in customer service.

Mohammad

Oct 14, 2019

0.5

Not what I have expected. Not even close to the harber.

Dean

Oct 12, 2019

5

Local transit and good restaurants within walking distance. Very comfy beds. No pool!!

Tafadzwa

Oct 04, 2019

5

Its close to a lot of things Parking is very expensive

Verified Hotel Guest

Oct 01, 2019

5

Cleanliness of the room and how the hotel was VERY close to everything!!

Tarsha

Sep 09, 2019

5

The location was pleasantly convenient and hotel was extremely clean.

Verified Hotel Guest

Aug 27, 2019

5

Hotel was modern and clean. Felt comfortable with the stay.

Pam

Aug 26, 2019

5

Highly recommend staying there

Verified Hotel Guest

Aug 26, 2019

5

loved the room valet was both rude and unhelpful

Teresa

Aug 26, 2019

5

Fantastic hotel and location

Verified Hotel Guest

Aug 12, 2019

4

Location could not have been more central. The breakfast buffet, while pricey, was exceptionally good. The staff was extremely friendly and helpful. The layout is such that a small bank of four elevators serves seven floors of rooms in a building that occupies a full city block. Our room was essentially a block-and-a-half walk from the elevators.

Verified Hotel Guest

Aug 12, 2019

4.5

Great location and Modern hotel.

Verified Hotel Guest

Aug 12, 2019

5

The gym is an excellent hotel gym. The breakfast buffet was great and the service was great. No

Jill

Aug 11, 2019

5

Perfect location...... Very clean, comfortable room...... Easy check in and out...... We will stay there again

Kathleen

Aug 11, 2019

5

Location, Friendly staff nice rooms and clean.

Jonathan

Aug 01, 2019

5

From the moment we walked in we were greeted with respect. Entire hotel was clean and the location could not have been better.

Anita Karlita

Oct 14, 2018

4

Lo poco tiempo que duré en el hotel fue muy agradable. Fui ahí por un banquete, y el servicio, el cuarto y la comida eran exquisitos.

Andres Silva

Oct 14, 2016

5

Hotel esta muy limpio y lo mejor es su localidad, esta bien centrico para todas las atracciones

Rob W

Clean and comfortable. Walking distance to convention center.

4

Hotel was as to be expected. Clean and comfortable. Excellent location. I did opt out of housekeeping to earn additional points. I was not given points and when I inquired I was given a nonsense...

Vbcool

Avoid room 7000

1

I have had good past experiences with the Renaissance brand, but I can say without question that this was the worst hotel stay I have ever experienced and would not come back to this hotel. Poor...

panster

Getting a makeover

4

This place has been showing itâs age for a while but they recently renovated the lobby and are now working on the rooms. The 12th floor is the Club level and was just reopened in the past week. The...

JMS2000

Just an unsafe experience.

1

Where do I start? Upon checking in, the hotel says they donât do mobile check-in because somebody racked up a $97,000 bill by stealing some elseâs account, you then have to fill out a form about...

ADPdN

3 Stars. If youâre generous.

3

The property itself is built for 4 stars, but maintained at 2 stars. If you are accustomed to 4+ star stays, do not stay here. I never will again. The rooms are cleanâas if an amateur housekeeper...

dmyglass

Great hotel service but the food is terrible!

4

I checked into this place and was greeted by very friendly people. I was taken care of very well. I was told the food on site was good so I tried it, well, I would NEVER Do it again! The food was way...

Renaissance Baltimore Harborplace Hotel, Baltimore

Renaissance Baltimore Harborplace Hotel

Price & Availability

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Customers Review

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Renaissance Baltimore Harborplace Hotel, Baltimore

Renaissance Baltimore Harborplace Hotel

Price & Availability

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Overall

Customers Review

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