When our holiday travel plans went awry and the power was out at the other local hotel we'd booked a room at, the folks at the Residence Inn took great care of us. Comfortable, friendly, and with a great breakfast the next morning.

The staff are exceptionally kind, professional and dedicated to hospitality. I don’t think I’ve stayed anywhere with more attentive staff. I also loved the room and the entryway. Billy, Cassie, Steve, Harrison, the young kitchen manager, the evening cleaning staff and the sandy - haired maintainence man etc. were all great!

Always an issue here unfortunately. Unseasonably warm the night we stayed and the AC refused to work. The room was sweltering and could only crack the windows open an inch. Too much money to not have amenities working properly. Coffee in the lobby was like motor oil. Breakfast was a good spread.

UNSANITARY HOUSEKEEPING & POOR BREAKFAST QUALITY. I am really disappointed for $244/ night and we stay 3 weeks at a time. House keeping is horrible. Pet hair everywhere even after cleaning. Literally everywhere, sofa/sofa bed, chair, kitchen carpet/baseboards, headboard, bathroom, etc. We were told each room is clean thoroughly and sanitized after a pet stay. SIMPLY NOT TRUE. Food quality is poor, no signs of getting better either. In September we stayed for 3 weeks, the food was terrible but they had individual oatmeal, cereal and milk you can take along if you didn’t have time to eat, when we returned in Nov it was gone, replaced by dispensers for milk and cereal, etc. Eat there or don’t eat at all. Not sure how they have 4.5 stars?!?

I've been staying at Marriott properties for almost 15 years and I don't recall ever making a complaint but I had to communicate our recent experience at the Residence Inn In Concord NH (91 Hall St.). After reaching out to Marriott customer service about this complaint they initially said they would investigate and get back to me in 3-5 days. Now 2 months later, no one has followed up. Very poor customer service. --- We first were put into a room that someone had smoked in and smelled terrible, we were told there were no other rooms left but they did find us another comparable room. A few other things happened that normally wouldn't be a big deal but they kept adding up. There was no toilet paper in the only bathroom on the 1st floor for almost 2 days. The bedding for the pullout couch our kids were sleeping on didn't have the right sheets. There were no towels in the pool anytime we went so we had to use other towels which meant we always had to ask for more bath towels from the desk. But the biggest issue was the cleanliness of the room. What I have come to expect and appreciate is getting room cleaning services daily. Our room was never cleaned. I called down after returning from being out all day on day 2 and the room wasn't cleaned and it was too late (4pm) to get cleaned. They said it was on the list for the following day. After 2 kids, 2 adults and a 70 pound dog have been in a room, it needs to be cleaned. The following day it wasn't cleaned either and again I spoke to the front desk after returning to the room and they said it was on the list but didn't get done. After I pushed for a resolution I asked for them to call me in the room if someone was available but I said we were about to have dinner so it would have to be a little later. After 5 minutes the cleaning person knocks on the door and I had to turn her away because we were eating dinner as a family in the room. Why would we want a stranger in our small area while we are trying to eat? What happened to the call to the room I asked for? I was very disappointed on how we were treated and how they lazily tried to fix the issue, which in the end they did not. To add to that there were pink mold stains in the shower that we had to bathe our kids in everyday. Needless to say we were disappointed with the stay and I have a bad taste in my mouth from staying at a Marriott property with my family.

Great place for an easy trip. We were headed north to ski, and stayed overnight at the Residence Inn. The kids loved the pool (I wish there was a hot tub), and the fitness center is pretty well...

Large clean rooms, plenty of dishware and cookware to use in the full kitchen. Breakfast was tasty and changed a little every day. Very good selection every time. The woman at the front desk was...

This place is a safe choice when in work in the Concord area. This time around, i was only here for an overnight stay. Check in was quick - i checked in around 11:30 PM EST. after a good night's...

This hotel gets it right ... Clean friendly and safe I'm thinking I'll go here next time when in concord nh Convenient location to interstate 93 and down town concord Only about 14 miles north...

DO NOT LEAVE YOUR VALUABLES IN YOUR ROOM! Had a personal item taken. Brought it up to staff and it “never showed up” for them to return it. No accommodations or remedy was ever offered by the staff...

stayed here for 1 night when we were in town for business - there were about 5 of us. check in is easy, the hotel rooms are very spacious and comfortable. nice work desk and Smart TV - it is really a...

The Residence Inn for the most part was well kept up. Unfortunately, the whole hotel is supposed to be non-smoking but the suite we were issued clearly had been smoked in by someone. No other rooms...