The facility is nice and well kept. Most of the staff are very pleasant. The free breakfast is decent, but......I contacted the front desk in reference to them cleaning my room and bringing clean towels. The individual that answered the phone stated they would let housekeeping know as if it would be done. When we returned our room wasn't cleaned and we didn't have any clean towels. When I called the front desk I was informed that the room isn't cleaned unless your stay is longer than 7 days. SEVEN DAYS!!!! 1.) That is too long for housekeeping at any reputable hotel. 2.) The individual that answered the phone should have made me aware of this and it should have been communicated at check in. I did have some clean towels brought to me by the front desk. At breakfast on the day before checking out I found out that I could have sat my trash outside the door and they would have picked it up but they don't have the staff to clean the rooms every day. I didn't need it cleaned everyday but the day I requested. First time I have stayed at a Marriott as a reward member or Timeshare owner and was told my room couldn't be clean unless I was there 7 days or more. Apparently this has been going on since last March due to staff shortages. Stayed at a Marriott Downtown Indy. Didn't have this problem.

They are very friendly and personable at the front desk. Rooms are clean. They need better luggage carts!

The check-in process started with the receptionist calling my service dog a “pet” and trying to charge me a $125 fee plus another nightly fee. Everyone knows service dogs aren’t “pets.” The room looked relatively clean but there were some noticeable stains on the walls and furniture. There was also a rip on the ottoman. 99% sure the air ducts haven’t been cleaned in forever because I got super sick the first night and am still dealing with bronchitis 3 days later. Now I’m being charged a random $40 fee and nobody will answer the phone so I can ask what it’s for. The last Marriott I stayed in was great…this one not so much.

This was the guest hotel for a 50th Anniversary Family Reunion. There was a few traveling sports teams and contractors when we arrived for our 3 day event but the Desk Clerks - were FANTASTIC. They made sure that we had everything we needed and by Saturday afternoon, we were grilling and hanging out with the other hotel guests. The kids enjoyed the pool party and outdoor movie. This was an epic weekend without any incident and I would recommend this hotel to anyone!

From the start the whole experience was awful! We arrived and stood in the lobby for 10 minutes before finding the gentlemen at the desk hiding in the room playing on his phone. We attempted to check in and the gentleman was very rude. We booked the suite to accommodate our family. Upon entering the room we had a spider in our bedroom, the floors did not look like they had been swept, there was dried urine on the toilet. We chose the suite which sleeps 4, there were no sheets for the pull out bed, one blanket and only enough pillows for 3 of us. After dealing with the gentleman at the front desk none of us wanted to go down and ask for more things to accommodate us so we just made do with what we had. We tried to make the best of the situation and decided we would take the kids down for breakfast and then go swimming. Breakfast was a nightmare, the milk and yogurt were both spoiled, we were afraid to try any of the breakfast sandwiches in fear that we would get sick since nothing else seemed to be good so we went on without breakfast and went ahead to the pool. The pool was nice and literally the only good part of the entire stay! 10/10 would not recommend!

Front desk so friendly and warm. We arrived an hour early hoping for early check in and were given a wonderful room on the 3rd floor with a fireplace and two separate bedrooms each with their own...

The property and my room (#310) were clean and pleasant. I received an upgrade without asking, always appreciated. All of the staff were friendly and neat. The suite was roomy, with decent water...

We stayed here for the last week and it has been fantastic. Indoor pool and hot tub, breakfast every morning and they even have happy hour! Free beer and wine is a major plus for us, highly...

My husband has been staying here for business and my sons and I came to visit overnight. We brought our dog because we heard it was allowed. My husband talked to the GM Tammy Coleman, generally...

Having been locked down in our country (Australia) this was my return to this hotel after two years. Also after reading some recent reviews that were not very complimentary I nervously booked this...

Spent one night here and would not stay here again. I chose the hotel because its location was convenient to where I needed to be, but there are several other hotels nearby and I would stay at any...

We learned upon check-in that our one night reservation for two rooms had been converted into a two bedroom suite because the location was sold out for that evening. The suite had two bedrooms that...