“First room smelled like cigarettes so I requested a new room. Second room had pubic hair on the toilet seat, hair in the shower and the fridge looked gross from the outside. Requested a third room, preferably one that had been cleaned recently. After being assured the third one was clean, it too smelled like cigarettes. Had to ask for a set of extra towels for the inconvenience. They give you 2 sets of towels every 2 weeks. Room cleaning every 2 weeks. This is awful. Book at the best western across the parking lot. It’s worth the extra $. I stayed at this chain in San Angelo so I was surprised by how bad this place is. Going to see what I can do about cancelling this booking tomorrow. I can’t stay here for 2 weeks.”

“If I could put less than zero stars I would. This is the absolute worst extended stay hotel experience I have ever had. Zero room service for the length of entire 30+ day stay and staff was beyond rude. No one works at the desk you have to call and wait thirty minutes for someone to show up to help only to get rude comments and gestures when they show up to do their job. Above all you pay for a week stay and they come beating on your room two days later stating you need to pay again. They add random fees throughout the stay at their discretion for more money. I ended up leaving after paying for an extra night once in the morning and was told I owed again that same evening. They then proceeded to deny me access into my room to get my belongings out until I paid the second time for the same night. Absolutely the worst experience ever with a hotel and management! Highly do not recommend!”