“This was my second visit to Montego Bay and I was excited about trying this resort as I had heard great things about it in the past. Well "great" is not how I would describe it! I rated this a 2 stars because I rounded up. First, the check in process was horrendous. We had to wait almost 3 hours to get checked in. We were constantly being given one excuse after another as to why our rooms were not ready. Once checked it, the room was clean and very nice so that was a plus. However, we were missing supplies that should have been provided with the room. We reported it but never got that resolved by the staff. We were traveling with a group so they set us up with rooms with adjoining rooms which was great. However, they put a couple between us which would not have been an issue except the door separating the rooms was not locked. That as you can imagine created a real problem and at a minimum a security issue. Not acceptable! That was reported as well and was never corrected until the day before we were leaving. The food in the restaurants was mediocre at best. Feels like corners were being cut from a food selection perspective, quality and the ability to even get food at certain times of the day. The grounds were well maintained and of course the beach was very beautiful, another plus. I guess overall I was expecting more based on the money that we paid and my prior experience. I can honestly say that I was very disappointed in a place that I love so much. While I will travel to Jamaica again I am certain, I will NEVER stay at this resort. And, I cannot recommend anyone else try this place because unfortunately, this was not worth the money. I hope that there are plans in place from a management perspective to really improve the customer experience here. Give customers the 5-star experience that you promote! Vacations are so very important in my life and very hard to plan in my profession. When I get the opportunity to get out and enjoy, I like to take full advantage of it. I want to walk away feeling like it was all worth it. Unfortunately, this one missed the mark. By the way, I was just here a week ago.”

“Everything was great except some of the food. We were on the preferred side so it was the "quiet side". But we were there for a birthday party so we were ready to have a good time, not a quiet time. But the butlers were amazing. Specifically, Andre and Chase. Andre took care of us with no problems at all. Chase was my friend's butler and it was her birthday, he had the room decorated and catered to her the entire time. The jerk chicken stand was the best food on the resort. Desires (resort club) was so much fun, the music was perfect and the DJ was hype. We went to Breathless, the resort converted to Secrets and it was very nice as well. The food was great, drinks were good and the pool area was so nice. We really had a great time. Definitely would recommend this resort.”