Luxury Accommodations in Downtown Toronto | Sheraton Centre Toronto Hotel

Sheraton Centre Toronto Hotel

123 Queen Street West, Near Nathan Phillips Square, Toronto, ON M5H 2M9, Canada

Rating

4.4

Travelers Choice

2021

Price Level

$$$

Rooms

1372

Pets

Yes

from ARS 2,857,788.99

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May

Sheraton Centre Toronto Hotel, Toronto

Sheraton Centre Toronto Hotel

Price & Availability

2 Մեծահասակներ, 1 Room

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Habitación Run Of House ·

Bed & Breakfast

Non Refundable

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ARS 2,857,788.99

RESERVE

Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.

Overall

Excellent

4.4

2538 reviews

1232

843

239

Customers Review

Location 5

Cleanliness 4.6

Comfort 4.5

Neighborhood 4.7

Amenities 4.4

Condition 4.5

Recomendation 80.5%

“Room was nice, pillows did not have much support, even with two stacked on top of each other. Front desk only activated one digital key even though there were two people in the room with their own smart phones. The recent refresh was nice. I liked that their in-room fridges have clear see through doors so you can view inside without opening the door.”

— Michael J.

“Location Found dried blood on the sheets at the foot of the bed under the comforter, was disgusting to see. I raised the issue with the concierge .”

— Verified Hotel Guest

Customers review

Overall Excellent, 4.4

Location 5

Cleanliness 4.6

Comfort 4.5

Neighborhood 4.7

Amenities 4.4

Condition 4.5

Recomendation 80.5%

Chris

Aug 07, 2022

My all time favourite hotel in Toronto. Fantastic location just steps away from subway, streetcar, Eaton Centre, city hall, downtown, and the Four Seasons performing arts centre. Great access to the underground PATH system (very useful in winter). The lobby had a wonderful original 1970s aesthetic before it was renovated, but the new one is still pretty decent. Staff are very helpful and service is quick. Rooms are a little dated but if you get a north-facing one, the view is incredible! Housekeeping is okay but could be a little better. Decent restaurant but if you can, get access to the lounge because the food there is free and easily better. The pool is located in the middle of the hotel and is a hybrid indoor/outdoor one. It's heated in the winter and there's also a hot tub. Cute little garden with trees and a waterfall in the middle as well, viewable from the lobby. Great value for money here, but expect to pay a premium. Highly recommend!!

Lianna Carlyle

Aug 01, 2022

I was pleasantly surprised with my stay at the Sheraton. My room was upgraded upon check-in. It was very spacious with a great view of city hall. 2 issues I experienced were handled very well. There was no hair dryer in the room, & when I called the front desk they delivered one in 10 minutes. Also, the air conditioning in the room wasn't working. I got back to the room late in the evening and didn't bother calling about it. When I checked out in the morning, I told the front desk person and they provided me with a $50 room credit. Great customer service!!!!

William Stanley

Jun 26, 2022

Remember to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking any resort. This web site will compare thousands of hotel sites and usually will have rates a lot cheaper than others! Thank me later on! This resort is one of my favorites in the area. I have been staying here for a very long time. If you decide to stay here you won't be let down. Fantastic weekend! The hotel is on the perfect location for almost anywhere you want to go. The hotel is very beautiful and our rooms were perfect! Charles, the front desk clerk who checked us in, was terrific and very helpful! Definitely going to come back soon!

NC rt

Jun 18, 2022

We had a quick check in . Our room was not available for early check in so they provided us with an alternate room , which we were really happy with . The room provided cups but their was no creamer or sugar to have with it. Because there was no creamer or sugar we got a cup of coffee from the bar in the main lobby. I do not recommend doing this , it was expensive , not great coffee and the lid popped off and the coffee spilled all over the bed . Cleaning was quick to bring us new bedding and she was super friendly. The room was clean , beds were comfortable , only suggestion would be to get a fan to circulate the air in the bathroom after a hot shower. One complaint was that we choose this hotel for many reasons but the biggest was the pool. It did not say the pool was under renovations , we also called for something and said how excited we were to use the pool. Yet again they never told us it was closed . Along with the pool a large portion Of the hotel was under renovation. The elevators could use some work if you want to get up or down quick . You push the button for down and are not guaranteed to go straight down before going up and down every floor to pick up others. There was also people outside drinking and carrying on . It woke me up at 230 and they continued until 6 before they packed up and left. I could have and should have called to complain but I did not. Other than that the hotel was an over all good experience . Tips :Breakfast was not included , you could order it but we ordered 3 meals through skip the dishes for a lot cheaper than what the restaurant had to offer. Tip 2: if your looking for snacks for the kids etc you won’t find it at the hotel . How ever there is a 7/11 down the street. Over all the rooms are clean , comfy , staff is very positive and happy , location is not too bad neither .

Harish Aggarwal

Jun 06, 2022

This is a proper 4-star hotel. The lobby is expansive and you could feel the energy of people gathering. Check-in was relatively quick with a lot of agents working. Room was very fair size, but they need an immediate update. The grey carpet and wood finishes were nice 10 years ago, but the rooms and bathrooms are dull and need to be modernized asap. Good sound proofing though and nice view. Service was great all around from valet to lobby bar to housekeeping. Unfortunately pools were closed, but for renovation. Need more dining options, but I think these are coming as well. Huge place that hosts many conferences so great for business travelers and in a great location. Better in almost all regards than the Hilton across the street, but at least the Hilton renovated half of their rooms a year back. Definitely on the pricier side but for a Saturday night in Toronto was very satisfied all around.

Michael J.

Jun 05, 2022

Room was nice, pillows did not have much support, even with two stacked on top of each other. Front desk only activated one digital key even though there were two people in the room with their own smart phones. The recent refresh was nice. I liked that their in-room fridges have clear see through doors so you can view inside without opening the door.

Gord Robertson

May 20, 2022

Our union held our tri-annual convention at the Sheraton Centre Toronto the beginning of May. The staff were absolutely outstanding and made the stay very good for our 234 delegates and guests. I would highly recommend this hotel for group events and conferences, as their infrastructure and staff make it the perfect place for events of any size. A special thanks to our event manager, Aisha, who went above and beyond every day to make our week a success.

Queen Trish

May 01, 2022

Such a lovely hotel right in the heart of downtown Toronto. Club lounge was amazing. I’ll definitely come back to back to this hotel whenever I’m in town. The view from the top is incredible!

s/t bazzana

Apr 14, 2022

The check in was easy and JD who checked us in was amazing. The bed was comfy - again a good thing, it is the bathroom that received this one star rating - the bathrooms are absolutely tiny - we were able to look at another room after checking in - the toilet is on top of the sink - you literally had to put your arm on the sink to sit on the toilet. just too cramped and too small a bathroom in general - no counter space for your things etc.

Wilfred So

Mar 05, 2022

Amazing staff. We had a wonderful time staying at the hotel. The lounge was recently renovated and the service there is impeccable! Special shoutouts to Steve, Elsie and Brian for making our stay wonderful. They went above and beyond to make sure our stay is comfortable as it can possibly be :) Our daughter was looking for pancakes in the morning and they went out of the way to make sure our daughter had her pancakes. All this being done without being asked!

Andre Zhang

Jul 22, 2021

This hotel has good public transit links and is in a prime location. The lobby is also very grandeur and the staff are very good. The rooms feel a bit outdated and could use a makeover.

Sean Beniston

Sep 03, 2020

Took me in late night when my previous hotel plans fell through. Comfortable, safe and clean, and would certainly return.

Veronica P

Aug 28, 2020

Location is perfect for exploring downtown Toronto. Room had a great view of the city.

Dave Z.

Aug 26, 2020

Great service and decent rooms. Floor hallways are out-dated and elevator card scanner always seem to require multiple scans to work.

Rizwan Kassamali

Aug 20, 2020

Room is clean and room service is good. Enjoyed my stay.

Betty

Aug 11, 2020

The staff were extremely helpful and accommodating. Hotel was clean and the pool was really nice. Nothing

Guillaume

Aug 05, 2020

Location is amazing walk distance to many landmarks in town Room is clean and staff at the desk very friendly Room wasn't cleaned during are stay, breakfast wasn't included had to pay 60$ for hard boiled eggs and fruit salad

Verified Hotel Guest

Jul 03, 2020

Location Found dried blood on the sheets at the foot of the bed under the comforter, was disgusting to see. I raised the issue with the concierge .

Ying

Jun 23, 2020

Location No

Verified Hotel Guest

Jan 30, 2020

The beds were very comfortable and the location fantastic. no

Verified Hotel Guest

Dec 08, 2019

4.5

Excellent, friendly service from every staff member--valets, to check in, to housekeeping. Indoor outdoor pool was major reason for choosing the hotel but water was too cold to be comfortable even indoors.

Verified Hotel Guest

Dec 02, 2019

Great location and lovely buffet breakfast that was included.

Verified Hotel Guest

Nov 26, 2019

It felt luxurious and the location was perfect for being downtown.

Verified Hotel Guest

Nov 12, 2019

4.5

Excellent check in staff. Excellent restaurant manager. Startled out of my sleep numerous times. Heavy traffic. Loud talking, laughing in hallway outside my door.

Verified Hotel Guest

Sep 17, 2019

4.5

The location was great and the rooms and services are fantastic Exterior renovations were unfortunate

Verified Hotel Guest

Sep 10, 2019

4.5

Close to everything comfortable beds

Juliana

Aug 30, 2019

2.5

Location and services around it. The stuff were highly unfriendly. I also wanted to let them know my partner would be arriving before me and they were absolutely useless and not customer service oriented when it came to adding my partner's lady name to the reservation.

Travis

Aug 23, 2019

4.5

It's luxurious The hot tub was gone

Harold

Aug 20, 2019

Starting with pulling up for Valet parking then the person who took our luggage to the person who booked us into our room and the Bell person who transported our luggage to our room.... every person went beyond our expectations. Thanks Sheraton Hotel.

Gene And Susan

Apr 22, 2019

24 hour room service. Staff was exceptional. Pricey

Verified Hotel Guest

Jan 01, 2019

4.5

It is the best location for celebrating New Year EVe. They should provide slippers, toothpaste, bath robe.

SMP1212

Great hotel, but poor sleep quality during the stay

Everything about the hotel - the service, the room, cleanliness, food - was good. But, there was loud hammering going on past midnight which affected the sleep quality. Called and complained and it...

252Jackie

Great hotel close to Entertainment District

We were in town to see a musical and this is my favourite hotel. It is close to the entertainment district, rooms are well appointed, very comfortable, especially the beds! Staff (as with any...

NickNYork

Personal service creates the experience.

The Sheraton brand is one of my favourite because the human interaction with the staff is more personal, more genuine, and simple. That kind of above and beyond experience I received at the Club...

L1808NGjoyc

Excellent

Kudos to the gorgeous ladies, Sheryl and Marilyn for their outstanding excellent service. Amazing team work. This is why you are always #1 in the eyes of your customer. Keep up being a good team...

Travellineats

Horrible, not worth the stay

Hotel is currently under constant renovation. The amenities are obsolete. Rooms are only cleaned by request. There are zero vending machines in the whole 20something stores hotel. If you want a pop...

Kasschu

A Nightmare

Where should I start ? 1- We felt unsafe: someone was arrested and handcuffed in the lobby by 2 police officers. There were 3 emergency cars in front of the lobby. 2- It was loud. Many groups...

CW800

Great stay

This is a nice central location; close to Rogers Center and Scotia Bank Arena (formerly Air Canada Centre) and to lots of restaurants. Young Street is just a few blocks away (as is the Eaton's...

Jill836

Good Location

Good location not to far a walk from the ScotiaBank arena . But difficult to find when driving as the main entrance is kind of hidden and there was no parking available . I believe it was under...

kross819

Poor customer service

There was a duplicated charged to my credit card, that the manager confirmed he fixed it. Itâs been +20 days and the issue hasnât been fixed. Manager wonât answer his phone or emails. When I called...

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