“Front desk agents are never present at the front desk, we have stayed here more than 4 times and this is the case EVERY TIME. We requested a handicap room for my father w stage 4 brain cancer and we’re told they couldn’t accommodate us. I honestly feel like a handicap room was available, they were literally too lazy to switch the room because the guy working the desk had a girlfriend sitting in the lobby with him. This will prob be the last time we stay here. Also, killed a roach in the restroom. Save your money and stay somewhere that actually values their guest. This ain’t it”

“My brand new Car was stolen from the property in broad daylight, no security even at night, cameras had a "blind spot" (sounds like someone knew exactly where the blind spot was) brand new car too, $40000 down the pocket. No compensation for our stay ($400-$500) (I get that it was discounted, but what if that happened to your brand new car) and no points offered for the car being stolen (titanium elite) at least that would have made me happy, just left empty-handed, I almost felt like I got robbed by the property, at least points would have been excellent, I still have not got an update from the police, the car is good as gone now. I definitely will stay at higher brand hotels from now on, but never at this location. Meu carro novo foi roubado da propriedade em plena luz do dia, sem segurança mesmo à noite, as câmeras tinham um "ponto cego" (parece que alguém sabia exatamente onde estava o ponto cego) carro novo também, $ 40.000 no bolso. Nenhuma compensação pela nossa estadia (US $ 400 - US $ 500) (eu entendo que foi descontado, mas e se isso acontecesse com o seu carro novo) e nenhum ponto oferecido pelo carro roubado (elite de titânio), pelo menos isso teria me deixado feliz , acabei de sair de mãos vazias, quase me senti roubado pela propriedade, pelo menos os pontos teriam sido excelentes, ainda não recebi uma atualização da polícia, o carro está bom como se fosse agora. Eu definitivamente ficarei em hotéis de marcas mais altas a partir de agora, mas nunca neste local.”