“Not a five start resort. The beaches are beautiful and hotel as well. The servicE is horrible. When you pay the plus does not make the difference. People who pay the day pass have the same access. You have to wait in lines to get cocktails, 15 minutes waiting to get a cocktail of bad quality. The breakfast, lunch, dinner are of poor quality and full. The servers where not happy, making them not provide good service. People were touching the food and coughing around it. The internet is horrible, barely get any signal, you have to be in the lobby to get service. To eat at restaurants, you have to make the reservation the day before. The quality of food at restaurants is poor as well as the service. There are better five star hotels and for a better price in Baru”

“I do not recommend staying here.Overall, the stay could of been 10x better with immediate actions.- Horrible Wifi (if you are coming for work or to use the wifi (I.e. kids wanting to watch movies, play games, watch movies or work) it is not reliable. You have to log in every five minutes and the internet may go out for whatever reason. IN ADDITION, they don’t have a Business Center or a workspace. So if your room is far, the wifi won’t work and they’ll tell you to come to the loud, kid running,lobby.- Do NOT pay for the “Plus” membership. The difference between Plus and the regular admission is exclusive pool access and exclusive restaurants. The “exclusive Pool” is next to the public pool- no music, no alcohol and just as packed. In addition, the Restaurants are only two restaurant that are not great. The buffet is just fine.You get the same things. The view of the room? Filled with palm trees, hard to see the beach. Oh! It’s also far away from their adapter so guess what? Horrible wifi.- The gym is not a gym. This has a treadmill, outdated working out equipment and a mix match of weights that go up to 22 lbs.- Laundry service: they told us it was coming before 12:00pm, and it did not arrive until 2-3pm after reaching out.This feedback was shared with their Night-time supervisor after multiple attempts of telling their staff about issues. Especially since the wifi timeout and wouldn’t allow anyone to login. Oscar, their supervisor tried accommodating me with a reservation to a restaurant, a later check out or wine. Please note, reservations we already had, a later check out was not needed but a not “above and beyond” and wine was not needed- because of the unlimited alcohol. Oscar did offer an office on my last day of stay but for what, it was too late. This is not Oscars fault but the lack of resolutions from management is very worrisome.The upside to this stay is the staff: Yessica, Samir, and a few other members of the kitchen staff were wonderful, pleasant and very friendly. They worked really hard especially sweating by the grill.Honestly, would not recommend staying at all.”