“I stayed at this hotel between May 15-20, 2022. The hotel is in a great location near major highways, restaurants, bars, comedy shows, etc. Upon arrival the valet was super friendly and explained where check-in was (7 floor). There I was greeted by Devin (I'm terrible with names.. sorry if I'm wrong). He was fabulous in every way! He really went out of his way to make us feel welcomed. Seemed like he slept at the hotel, no matter the time it was, he was there smiling and happy. I loved the Kennedy rooftop bar. I swear it has the best view of the city. Nicole is by far the best! She was amazing! Always friendly and really cared about our stay. Front desk, Kennedy rooftop team, brunch team, valet and housekeeping were amazing. I only wish the Kennedy rooftop was open later. It is such a great place to unwind after a long work day. Thank you all for making my business trip feel like I was surrounded by family!”

“The Staff was very helpful and promoted Covid-19 guidelines and service very well. However, the valet service employees were a mixed bag. They differed in opinion on weather you needed your ticket or not to retrieve your car, some saying only when you check out, others saying every time you pick up your car. The last valet I encountered was when I was checking out. I was carrying all of my luggage, struggling using both hands to operate doors, and he sat and watched me without offering any assistance, even in opening the car trunk. He handed me my keys without getting any confirmation that it was my car. When I'd commented that the least he could do is open the trunk door he replied that he is a valet and isn't required to do that. I asked him the name of his valet company before getting in the car, after which he started to talk trash about me thinking I couldn't hear him with the windows up. When I called the Concierge to report the poor customer service I was told I will be getting a phone call from the manager. It's been nearly a week and I have not received a phone call. This star review would be higher had the concierge had followed through.”