The rooms at this hotel are extremely dated for a Hilton property. Our room had 2 double beds. Double beds aren’t very comfortable to share with another person. I’m surprised they even exist anymore in a hotel setting. Beds and pillows were too soft for my liking. No fridge in the room. When I went down to the front office to ask if I had overlooked the refrigerator in our room, the front desk staff was very quick and curt to tell me no. We left to go get waters for our stay. When we arrived back and I asked the front desk staff if there was a fridge I could borrow or rent. They said they would check. Why not offer that as a solution earlier?? One was quickly delivered to the room which was a nice surprise. The AC worked beautifully. We were staying there for an event. The hotel was centrally located for what we were doing. It was also near a few preserves where I was able to explore in the mornings.

Rooms were clean but very small and in an extreme need of an update. As is the entire hotel. Carpets are old and torn. Not Fridge or Micro. The only chair was for the desk. The bathroom is small and no counter space to do hair or make up. Not even a towel hook on the bathroom door to hang towels. Room was musty smelling and overall if we were not forced to stay here for the event we were attending, I would have left and gone elsewhere. One bartender to serve drinks and food for a completely booked hotel (136 hockey players and their families plus two weddings) Bartender was over worked and under friendly. A simple task of asking a housekeeper for two clean towels was met with a no and we were told to go to the front desk. The front desk said they would send them down. Waited over an hour and finally just went and found another housekeeper on a different floor who was willing to give up two towels. Called front desk to express my disappointment and was met with someone just coming on duty. No desire to find out the miscommunication so that it doesn’t happen again. Parking is also poorly planned. Only two entrances. One of which is no where near any parking so the walk is sufficient. Especially when it’s raining as it did today. The other only holds about 3 dozen cars. All in all, if you can, I recommend you stay somewhere else.

Clean, safe place to stay, with the heart of Naperville nearby. Easy access on/off the toll road. Service was not as good as expected. I felt like staff agreed to accommodate our request the first night, for a refrigerator and a handicap accessible room on our second night. Neither happened. Empty promises. A "deluxe" room without a mini fridge seemed out of the ordinary. My husband's walker would not fit through the narrow bathroom doorway, so the accessibility issue was a problem for us. I expected better for a Hilton property.

Not handicap friendly. Narrow bathroom doors and they don't save "accessible" rooms for those who may need to switch upon arrival. Hard watching my father struggle to get from his power chair to use the toilet since there is no room to get even a walker through. Front circle drop off area is missing some brick. Very few handicap parking spots, so we've had to park at the opposite end of the lot from the building every time we came back to the hotel. Asked for a handicap room; couldn't have it. Asked for a mini refrigerator; never got it. General issue with hotels that book rooms with 2+ beds is they never stock the bathrooms or coffee/tea with more than enough for one person. No free breakfast of any sort for convenience. They want you to order from the overpriced restaurant in the lobby. Staff is happy to help with issues but apparently has limited availability on things that should be higher priority if not a norm. Would stay again for cleanliness and appearance of facility for price, but 100% would not recommend staying with a person with an ambulatory device of any sort.

I like this hotel 🏨 The pillows are soft and the bed isn't too hard. The sheets and comforter are soft. Walking distance to my works HQ...always a bonus. Super close to The Old Pour House 🍺 in Freedom's Commons which is an excellent restaurant for large groups for work or just hanging out after work. The hotel has a bar and restaurant that I haven't been to. The decor in the rooms is 'antique.' More to come....

Furniture and decors is quite old. The heater in my room generated a surprising level of noise, waking me multiple time through the night. There is little evidence of any soundproofing and once the...

I always prefer to stay at the hotel in this area. Most of the staff have been there for a long time. The bar tender has been there for 33 years. All the staff are very friendly and really take...

We held a 4 day meeting at this property. The meeting room impressed with leather chairs and a conference room table that seated 14-16. The lunch buffet was popular with our group. Food was excellent...

Nancy was a delight very helpful and patient.Nancy also made time to ensure my entire family made it to there rooms and everything was ok. I will definitely schedule another visit here. She made us...

Not satisfied, room had old fashioned TV Cabinet which when open, prevents viewing from an angle where the sitting area is. The cabinet doors obstruct person passing between the beds & TV. There was...

I’m comparing this one to other DoubleTrees I’ve been to… Outdated Request fridge -first one broken No microwave WiFi not working Small tv Cigarette smoke in rooms Poor water pressure Wind noise...

This hotel is very outdated and does not have a refrigerator or microwave in the rooms. The customer service was great but the hotel room was low quality. The furniture in the rooms were outdated as...