“Hello everyone this is a deep dive or detailed review of this hotel; I will let you know my personal experience regarding my 3 day visit to this “resort/hotel”, I am an airline employee with 20 plus years in this industry visiting plenty of resorts throughout the world and in the Dominican Republic, if you are a fellow airline employee or tourism related employee don’t visit this place. I arrived and the employees were not all that welcoming or nice in any particular way; first thing I noticed once I got to the hotel, it’s the fact that they post beautiful photoshopped pictures when in reality the hotel is falling apart from A to Z wherever you look its pretty sad the condition its in. Lobby its not nice or neat looking a lot of broken items form chairs or furniture to windows or doors; once I made it to the hotel room anything that was supposed to be metal had RUST on it, I am talking from light fixtures to the door to the water faucet it all had RUST which if you’re like me and like cleanliness a lot, it felt pretty bad. The door main lock did not work; the door wooden frame piece fell apart almost hitting me and stabbing me with its nails. Hot water only worked in the shower when it felt like it. The king bed was very uncomfortable and the furniture in the room was used up to the level that it looked like it was from the 1970’s. You could seriously hear the air conditioning like it was in the closet that’s how loud it was and the air conditioning vent was black and rusty as well which made me and my companion had a sore throat the next day. I asked to speak with a management member and they were never available; you could let the front desk agent know all of these issues and they did not know how to answer or what to do. The room phone did not work at all. The GYM was shut down and this was the first reason why I decided to stay in this hotel, I could have stayed somewhere else where the GYM was opened and they just brushed this off, it is not in their website that the GYM is closed. If you have kids I would tell you do not go to this place as it is not safe in general when it comes to the premises and specially for young kids. The only thing I liked about the place was the access to the beach and the employees in the beach area were very nice specially the ones service drinks and food, they were extra nice and attentive in the beach area. I hope this review helps you with your decision.”

“Saturday November 28, 2021 To the Owner Hamaca Garden Calle Duarte 26 Boca Chica 15700 Dominican Republic I am a tourist in Santo Domingo. I am writing this letter after attempting to check in at 3:00 a.m this morning at your hotel Hamaca Garden last night. According to the guidelines , a customer can check in as of 3:00 a.m as per hotel policy and I have it in writing. The policy was sent to me via e-mail after I booked my reservation online. This letter is about the poor condition of customer service with high customer dissatisfaction. My husband and I were treated poorly last night. As a customer contributing in your business we need to get more respect and compassion. The receptionist was very unprofessional and his behavior was inappropriate. Not only he left us at the desk he told the security guard to chase us away. I chose your property after reviewing your website which portrays a completely different picture and attitude compared to reality. This was the worst experience I have  had in my entire life and it was completely humiliating.”