“Os quartos com falta de limpeza e manutenção, cheiro a mofo e humidade nas paredes e cortinados, tivemos que mudar de quarto. Piscina nojenta, cheia de cabelos e bichos, funcionarios pouco simpáticos. Animação quase nenhuma... Varios restaurantes fechados, a comida era sempre a mesma.”

“The layout of Be Live is great, but the service and operations are terrible. Worst I've ever witnessed.You start your stay to learn that you can't schedule any dinners for the first 2 nights. First, they don't mention this at check in. When inquiring about dinner, they'll say it needs to be scheduled during breakfast, and you can't reserve dinner for that night. So the 2nd day you go to reserve a table at breakfast, only to learn it's for the following night (day 3).Then, you try going to the beach (I was here in June), it's completely filled with dead seaweed. Meaning, I did not once swim in the ocean here, because you simply cannot. They don't mention this to you at check in either.For room service, they don't restock the mini fridge like they say they would. We also lost power twice during our stay (couple hours each time).The buffet area for breakfast is a horrible environment. The food is mediocre, and would be okay, but each day is a struggle. They do not maintain the tables, meaning, even if it's only 30% full, the other 70% of empty tables will be filthy with no silverware. I actually had to ask where the cleaning supplies were to clean a table for myself, the tables sit dirty for hours.Many of the employees act as if they don't want to interact with you, and seem to be quite frustrated if you ask them a question. If you ask something outside of an employee's specific role, they won't have any answer for you. I will say, there are a select 2 or 3 employees I encountered that were great, but not the rest.The all inclusive drinks are terrible tasting, only good for maybe college kids, unless you want to drink the local beer (similar to Miller lite). I actually had to leave the resort to buy my own booze, as they don't offer any "premium" drinks on the menu.They offer free wifi, but it's very slow. Only works on part of the premises, so will be very spotty. Videos cannot be played, can only perform basic operations.Music played is very random as well, I listened to so much Christmas Music in the main buffet area (in June), which just made me laugh at this point.Bottom line, the resort is beautiful (minus the beach), but don't expect good service. Customer experience is not a priority here. If you ignore the beach, the employees, the inclusives, and keep to yourself at the pool, it's not so bad... but only in that circumstance.Shout out to Anthony, he serves at the beach/pool, and restaurants... he does a fantastic job, is very attentative, proactive, and takes care of the customers.”