The Reserve at Paradisus Cancún
Blvd. Kukulcan Km 16.5, Near Aquaworld, Cancun, 77500, Mexico
Rating
4.5
Certificate of Excellence
2018
Price Level
$$$$
Camere
138
Pets
No
da $ 3,345.44
05
lug
The Reserve at Paradisus Cancún, Cancun
Price & Availability
Select your room
Junior Suite (Lagoon View) ·
All Inclusive
Junior Deluxe Suite (Ocean View) ·
All Inclusive
The Reserve Adults Only Junior Suite (Lagoon View) ·
All Inclusive
Junior Suite (Ocean View) ·
All Inclusive
The Reserve Adults Only Suite (Lagoon View) ·
All Inclusive
The Reserve Adults Only Suite (Ocean View) ·
All Inclusive
The Reserve Adults Only Master Suite (Lagoon View) ·
All Inclusive
The Reserve Adults Only Master Suite (Ocean View) ·
All Inclusive
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.5
287 reviews
5
4
3
2
1
Customers Review
Value 4.5
Location 4.8
Cleanliness 4.7
Comfort 4.6
Neighborhood 4.8
Amenities 4.4
Condition 4.5
Recomendation 77.1%
“Such a beautiful and accomodating resort. The staff takes such good care of you with any questions, concerns or recommendations you may have for them. They have events just about every evening as well. A big plus is that there are no kids. Only downside was that the swim up bar was closed during our stay and having to reserve dinner tables at the restaurants far in advance. Beautiful place and I would love to return one day.”
— Angela Ash
“In response to what management said on my email below, most intelligent adults do not put their legal name on google. Everything in my review was completely accurate and the staff was informed during my stay. There isn’t any response management can offer to change the experience. FACTS are FACTS.
*Definitely not for a couples getaway! There are a lot of children in every single corner of the resort. There is no adult-only anything and if there is then it definitely isn’t enforced. My husband and I literally had to leave the pool and other social areas that we were paying to enjoy just to avoid people’s kids.
Music blares all night and it’s not good music.
The buffet is the best food at the resort. Restaurants are a 2-3 on their best night. Very disappointing. I resorted to wings from room service every night to survive. I’m being dramatic, but I didn’t eat one complete meal from any restaurant that I thoroughly enjoyed.
The pillows have a terrible odor, like someone passing gas every time air is pushed out of it. Had our room changed because we thought the room was the issue, only to get to another room and discover the same exact odor, which we found was coming from the pillows.
Also, you get asked to take their “membership” or “timeshare” tour and they give you a gift certificate to the steakhouse. This certificate will probably pay for 1 drink. The steakhouse isn’t good and the wine I was given tasted old and cheap but they charge top dollar for it. I took 1 bite of my steak and potato and threw the rest away but still had to pay the $150 bill. I suggest going out to eat at a nice restaurant instead of spending money here.
Customer service is good, they try their best.
This resort is a solid 3 stars due to customer service. Based on my experience, I will not return here.”
— Natalie Maldonado
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