Hotel Park Royal Beach Cancún
Blvd Kukulkan Km. 12.5, Zona Hotelera, Near La Isla Shopping Mall, Cancun, 77500, Mexico
Rating
3.6
Travelers Choice
2021
Price Level
$$$
Rooms
289
Pets
No
from $ 2,874.51
04
Jul
Hotel Park Royal Beach Cancún, Cancun
Price & Availability
Select your room
Standard Room ·
All Inclusive
15% discount
Non Refundable
Deluxe Room ·
All Inclusive
19% discount
Non Refundable
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Good
3.6
968 reviews
5
3485
4
2452
3
1104
2
441
1
487
Customers Review
Value 4.1
Location 4.5
Cleanliness 4.2
Comfort 3.6
Neighborhood 4.2
Amenities 3.8
Condition 3.6
Recomendation 65.1%
“Currently they had just 1 elevator working for the whole hotel. We were staying on 2.floor so it wasn't bad to take stairs. But if you are at 9th floor, I bet you are waiting for elevator at least 15 minutes. Reception desk is really small and if there is bigger wave of people coming at the same time, you can wait at least 45 minutes in the line. They should make check in process faster. Best at the end, guest service is not at all like in US. Manager Victor was very rude, and he was trying to persuade us, that it is our fault that we booked our room through US website where were incorrect information. (If you try to get to Mexican website from us it transfers you automatically to US one) We were thinking we booked a suite with 3 beds, instead it was 2 beds and sofa. He had also comments like: in Mexico, if it has pillows and sheets it counts as a bed. So at the end they did transform the sofa to a bed, but we wasted 2 hours arguing with this man. Otherwise the beach, ocean, bar and pool is amazing. We had great time, just the beginning was a bit sour.”
— Katka Roubinkova
“Após conversar com Sr Victor, me fizeram uma surpresa de aniversário com bolo e champanhe. E a parte mais incrível e carinhosa foi o baldinho infantil que trouxeram para meu filho. Quem é pai sabe que os mimos com nossos filhos sempre agradam demais!!!! Agradeço ao carinho e atenção pela surpresa e receptividade. Como já havia mencionado, a suíte presidencial é sensasional e com uma vista incrível para um dos cartões postais: lagoa e roda gigante. O pôr do sol com familiares à beira da banheira da sacada é um prazer indescritível. Espero voltar no próximo ano e aproveitar novamente. Parabéns para toda equipe da Royal, em especial ao Victor, que se empenharam para fazer os dias inesquecíveis.”
— Vitor Hugo Hilel
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