Experience Comfort and Convenience at Comfort Inn Cancun Aeropuerto

Comfort Inn Cancun Aeropuerto

Carr. Cancun/Aeropouerto, Near the airport, Cancun, 77560, Mexico

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Comfort Inn Cancun Aeropuerto, Cancun

Comfort Inn Cancun Aeropuerto

Comfort Inn Cancún Aeropuerto is 5 minutes’ drive from Cancun International Airport and offers a free airport shuttle service to the hotel. There is a 24-hour front desk free WiFi and free parking. Bright modern rooms at the Cancún Aeropuerto Hotel are air conditioned and have flat-screen cable TV. Decorated in orange and white they come with a safe work desk and coffee maker. There is a hairdryer in the bathroom. Guests can enjoy a meal in the hotel’s restaurant. Room service is also available. The tour desk can offer information on the local area. Cancun centre is a 10-minute drive away and Parque Nizuc Waterpark is within a 20-minute drive.

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Overall

1153 reviews

290

308

171

242

Customers Review

Cleanliness 3.6

Comfort 3.4

Neighborhood 3

Amenities 2.8

Condition 3.2

Recomendation 62.9%

“DO NOT BOOK! No hot water. When we checked in the lady said the recent hurricane caused the hot water to go out. But reading the reviews, It looks like the hot water has been out for months! So she lied to us as we checked in. We asked why couldn’t they advise us prior to arriving after we paid a taxi. She said they were not able to do that. So we had no choice but to check in because it was 9pm at night already. She didn’t know what to do and we are tourists so we know less than her. We had no choice. Good thing we are only here one night. We only chose this hotel because it was closest to the airport and thats the only good thing about this hotel.”

— d veg9

“No hay servicio de Transfer delaeropuerto al hotel. En sí recomiendo el hotel para una estadía de una noche. El personal siempre fue amable! El hotel es pet friendly, mas debes pagar un monto extra por tu mascota.”

— Laly Rodriguez

Overall OK, 3

Cleanliness 3.6

Comfort 3.4

Neighborhood 3

Amenities 2.8

Condition 3.2

Recomendation 62.9%

Angelica Vivet

Apr 10, 2022

A worker referred a COVID Test service come to the room for convenience and charged a lot of money. We never got the test results. It was a scam from the Taxi Worker from the same hotel. Room was not that clean as well.

Harry Garcia

Mar 27, 2022

As others have posted the airport shuttle is non-existent. Should have read the reviews before booking. Constantly having to haggle even for getting towels. Allegedly there is some area ordinance that “explains” why they can’t use the shuttle.

Olga Fominych

Mar 26, 2022

One of the worst hotel experiences that I've had in my life: the hotel staff doesn't care at all about the customers. We booked a night and a breakfast included. The "breakfast" was a TABLESPOON of scrambled eggs and a tablespoon of beans. It's not a joke! This is the full portion provided for each guest and you are NOT allowed to ask for more (we did ask but they seriously refused to give more than that!). From this perspective, be prepared to have no breakfast. The second thing was the elevator which was broken down when we arrived but they refused to help with the luggage in any way (or at least offer a little bit of empathy). Plus even though it is an airport hotel, you need a not so cheap taxi to get there. If I knew all this before, I would definitely NOT book this hotel. I hope it helps other people to make the right decision.

Jorge Becerra Flores

Feb 27, 2022

Administración totalmente negativa, no ayuda en nada, elevador descompuesto, desayuno? Increíblemente malo.... Deberían no anunciar y decir lo que tienen además de caro.... Las camas hundidas.... Y rechina hasta la almohada de plástico.... Limpieza regular...

Yesenia Correa

Feb 27, 2022

Está a diez minutos del aeropuerto, las habitaciones son aseadas, la atención es normal e incluye desayuno continental. Al lado de la recepción hay una persona encargada del servicio de taxi al aeropuerto que cobra 200 MXN por pax. Me pareció excesivo entonces camine 5 minutos y encontré un taxi que me llevó a mitad de precio.

Tania

Feb 27, 2022

El infierno en la tierra. La peor experiencia de hotel que vas a tener. Para empezar, si quieres alojarte para estar cerca del aeropuerto, no merece la pena. El taxi te cuesta lo mismo que desde cualquier otro lado (20 euros por 4 minutos) y aunque ponga que incluye traslado, no es verdad. A nivel instalaciones, la ducha es una tubería sin agua caliente ni alcachofa ni cristales, se inunda el baño. Luego te ponen el aire a 17 grados y no te dan el mando. Tuvimos que dormir con ropa térmica y dos sudaderas y enfermamos. Las camas incomodísimas. Se oye todo por el pasillo. La autopista se oye toda la noche. Imposible dormir con el ruido. Y el personal no puede ser más desagradable. Un horror.

Jp Studio

Feb 27, 2022

Dont make a mistake trusting those pictures. They are not actual at all. You ll have no or very poor wifi, 1 only towel for all your needs, very expensive taxi 40$ to get to the airport or whatever you go, no shuttle as promised. Only one restorant to find a food is across the highway, so good luck and run fast between cars. The price of the room like in Miami though😒

Ryan Pool

Feb 27, 2022

Room was ok but there is definitely not a free airport shuttle as advertised which was my main reason for booking this hotel in the first place. 100% false advertising on the Google page. Also the TV didn't work.

Debbie Ritchie

Feb 27, 2022

The shuttle came for us 50 minutes after we called them and it was a 5 minute ride to the hotel. The hotel is very basic in a very industrial area with next to nothing nearby within walking distance. The room was clean and comfortable but really nothing to write home about at all

Comendador Leandro Antonio Cimino

Jan 27, 2022

Estive por 05 dias hospedado, no meu quarto várias lâmpadas queimadas, a TV estava literalmente quebrada, faltando pedaço inclusive. A limpeza deixa a desejar em vários aspectos. Não havia Café da Manhã de nenhuma forma, a área do spa está fechada. Quando fui tomar banho não havia a Ducha do banheiro, o qual, após eu reclamar colocaram imediatamente. NÃO RECOMENDO.

V Y

Jan 27, 2022

Affordable place for a short stay. They are doing renovations so The room was pretty new but small. The front desk was friendly. But there is no rooftop bar and jacuzzi, still under construction I guess. No food.

Sergio Villarreal

Jan 17, 2022

Nos tocó en remodelación. Ya no tienen shuttle al aeropuerto y la entrada y salida al estacionamiento es muy angosta y difícil

João vitor Rincon

Jan 10, 2022

0 estrelas, pior estadia que ja tive aqui. Tudo o que ha escrito de ruim é pouco

Patrick Ralf Widmer

Jan 10, 2022

Reservamos este hotel con 5 días de anticipación, mediante Booking.com. Llegamos después de 21 horas de vuelo con nuestro bebé de 6 meses y nos cancelaron la habitación 2 horas antes de nuestro checkin. Sin opcion de darnos otra habitación! Decepcionado del personal por no apoyarnos en esta situación, una pena este caso para la cadena Faifield &Marriott

Gabi Luna

Jan 10, 2022

Lamentablemente no tuvimos oportunidad de cambiar de hotel, pero definitivamente cero recomendado. Te ofrecen traslado al aeropuerto como cortesía y es mentira! Me dicen que la camioneta está en mantenimiento y estoy leyendo los mismos comentarios desde hace más de un mes! La atención deja mucho que desear

Zeal

Jan 10, 2022

READ BEFORE YOU RESERVE!Please, save your time and importantly your hard earned money and DO NOT book here. DO NOT. - no shuttle - no breakfast - VERY RUDE AND HORRIBLE CUSTOMER SERVICE - good luck contacting them - Photos are FAKE - roaches everywhereNot sure why this is even a business. Also read other reviews.You’re welcome.

Gilda Castro

Jan 03, 2022

Infelizmente deixou a desejar. Não se compara aos hotéis da franquia.

Clarita BD

Jan 03, 2022

El servicio deja que desear, wifi demasiado intermitente, comedor cerrado, toallas mínimas no importando No de ocupantes de habitación, no todas las habitaciones cuentan con una silla o cafetera, lector de llave en habitación pésimo! Indicabandesayuno incluido (REALIDAD. Un plato fruta, sanwich y un café.) como indique antes Cerrado el comedor Cierto es que para estar una noche es tan solo pasable. Y para la cereza del pastel, Encargados de recepción Apáticos en persona y cero amables telefónicamente!

Gideon Laubscher

Dec 27, 2021

Friendly people, basics are there. Good wifi. Will use it again

Jazmin Gilbert

Dec 24, 2021

RUN AWAY! These people are scam artists. Do not book here. They tell you that there's an airport shuttle but in reality the only pick you up from the airport and not take you there. They have a taxi man that's there but he overcharges you. This hotel is also not near anything really if you want to go to a restaurant it's almost impossible to catch a taxi from the hotel so you're forced to use the taxi service that's there. Also there's a lot of false advertisement there is no rooftop like there is on the website.

Augusto de Menezes Vaz

Dec 17, 2021

A Pior experiencia que ja tive num hotel , prometia transporte gratuito entre o hote eo aeroporto e não havia , teria de marcar 24horas antes , e se o voo atrasa, o que faz ? Prometia café da manhã e não tinha , esta em reforma , me deram uma pequena caixa de isopor , absurdo , nota zero, fui enganado

Pastor Robby Lopez

Dec 17, 2021

By far one of the worst hotels in Cancun , no Wifi , no shuttle, they barely ever pick up the phone. When we arrived the entrance had piles of trash next to it , some of the lights were out, it definitely does not look like the pictures online. I would not ever stay there again. It looks like a crack motel.

Isaac Sánchez Toca

Dec 05, 2021

It's a nice and simple place. You get what you paid for. Excellent for a stop by the road. Food is not recommended at this time and you probably prefer to buy coffee from the store.

Paty Bazon

Nov 19, 2021

Péssimo Hotel não serviram café da manhã com a desculpa da pandemia Wiff não funcionava e nem a televisão não indico a ninguém e nunca mais piso nesse hotel

Laly Rodriguez

Nov 19, 2021

No hay servicio de Transfer delaeropuerto al hotel. En sí recomiendo el hotel para una estadía de una noche. El personal siempre fue amable! El hotel es pet friendly, mas debes pagar un monto extra por tu mascota.

Estela Roldán

Nov 12, 2021

Un hotel de negocios sin wifi en habitaciones tienes que estar en el lobby donde solo hay un sillón. Un centro de negocios que no tiene sillas y siempre cerrado. Con desayuno incluido pero con el restaurante cerrado, te ponen una cafetera en el cuarto pero ni un sobre de azúcar o café. Las instalaciones descuidadas, la chapa descompuesta y el baño sin agua. Así la experiencia de hotel de negocios me tuve que salir a reservar otro hotel por que no se puede trabajar ahí. No lo recomiendo

David Mendoza Ramos

Nov 05, 2021

Bueno como hotel de paso, a los que llegan o van al aeropuerto. Pero es dificil trasladarse para los que no llevan vehiculo. Los taxistas super abusones

Joha Amparo

Nov 05, 2021

Todo empezó mal ya que dice traslado aeropuerto hotel y este no decía que tenía algún costo, lo siguiente la regadera estaba sucia y salía mal olor del baño, el piso del elevador estaba sucio durante mi estadía eso solo lo limpiaron un dia. Un día llegó y quieres descansar ah y que paso estaban martilla y martilla o sea es un sitio de descanso y si van hacer trabajos al menos deberían informar, me quejo y solo dicen ah tranquila ya casi terminan o sea.

Nayra Fernandes

Oct 26, 2021

Pior hotel da vida. Não tem Internet nem transfer, como eles falam. Tudo mentira. Café da manhã é um box com um sanduíche horroroso e melancia, somente. O café parece água suja. Chuveiro entupido, a água só pinga. Péssima experiência.

Bebeco Silva

Oct 26, 2021

PIOR HOTEL que já fiquei na minha vida … o pior café da manhã que possa existir … sem Internet … sem TV … e o serviço de translado não funciona!

Vitor Ribeiro

Oct 26, 2021

Hotel não tem wi fi, transfer, e nem café da manhã...tudo mentira no site deles, sem frigobar no quarto também, brasileiros fujam desse lugar!

Gisela Ornelas

Oct 26, 2021

Pésimo servicio, nos ofrecieron todo y una vez allí, no internet, no televisión, no desayuno. Además no entra Uber allí y los taxis carísimos a donde sea. Los cuartos sin lámpara, no hay secadora de pelo, no Agua embotellada. Alberca y vista al mar 🤣 ya ni les platico... en fin No lo recomiendo. Es una ESTAFA

Teresa García

Oct 26, 2021

Nadarecomendable.. Llegas al loby y apesta a orines ( por q no sirve el baño ) , el elevador no tiene luz y llegué de noche,no hay WiFi , la televiciónno sirve, las toallas más viejas q nada , la verdad me quedé por q mañana sale mi vuelo a las 6 de la msñana y ya son casi las 12, pero jámas regresaré aquí. El costo por noche el día de hoy $ 1116.00 no se si i cluya desayuno, pero la verdad ni lo tomaría !!!

Maximino Tenorio Amaro

Oct 26, 2021

Literal, no tiene wi-fi, pantalla, agua para beber, la verdad decepcionado , el servicio de la persona de recepción deja mucho que desear, lo elegí porque está cerca del aeropuerto pero no vale la pena

Mireya Cota

Oct 26, 2021

Nada de lo que ven en el sitio web es cierto! Las fotos están lejos de la realidad! No sirve el internet, no TV ni el AC. Tampoco tienen shuttle, ni desayuno!! Nos cambiaron del primero cuarto porque no servía el AC y faltaba un pedazo de puerta en la regadera. Y aparte el personal con mala cara. Pero en vez de cama King nos dieron dos camas. Las sábanas de una de las camas tenían manchas por todos lados. Quisimos bañarnos y cuando entramos nos dimos cuenta que nisiquiera habian limpiado la regadera!! El piso estaba manchado de jabón. El espejo todo rayado. Las paredes con grietas. La puerta del clóset también tenía un golpe. Las toallas parece que se van a deshacer. El shuttle no es por parte del hotel, se tiene que pagar $400 pesos aparte. El desayuno es un vil sandwich con cualquier pedacito de fruta y café negro. Malísimo ! No sé hospeden aquí. Hay lugares mucho mejores alrededor.

Luis Aguilar

Oct 26, 2021

DO NOT STAY HERE. Disgusting. Looks like they just renewed bit it's still horrible. I'm not a picky person at all but I will never consider this place again. Sold out our king size bed, no TV, no Wifi.

Ankit Singh

Oct 26, 2021

No food, no water and no wifi. Ask for anything, they direct you to the convenience store behind the hotel. The receptionist who works there during the day is least bothered. Avoid booking this hotel!

Lavanya Singh

Oct 09, 2021

I had a bad experience at this hotel. There was no wi-fi, drinking water, food or decent hospitality. Wouldn’t recommend this hotel to any other tourists.

Gustavo Oliveira

Sep 26, 2021

A pior sensação que já tive na vida, o hotel vende mentiras quando fala que tem Wi-Fi e transfer gratuito para o aeroporto. Não tem Wi-Fi, muito menos transfer atendimento horrível, lugar super sujo, comida sem opções e cheiro ruim!!!! SE VOCÊ TEM AMOR NA VIDA, FUJA DESSE HOTEL!!!!!

Omar Gonzalez

Sep 26, 2021

The website linked to this add it's a scam. I made a reservation through that website and never received an email confirmation. Then I proceeded to call the hotel and they assured that they didn't have any reservation. For a whole week I was asking and they told me that it was a scam.

Eveli Alberti

Jul 26, 2021

Extremamente simples.Atendimento regular.Quando fiz check in, fui informada que não teria wifi durante toda a estadia, por problemascausados pela chuva. Café da manhã escasso,sem opções.Precisam melhorar muito.

Ozzie Rodriguez

Jul 26, 2021

No Internet,no TV, No fridge, No towels, no safe box... Would NOT Spend a single noght there. Front desk, he did what he can, Ownership won't provide either a safe environment or anything to help. Don't waste your money. Comfort inn should remove their brand immediately!!!

Daniela freiria

Jun 26, 2021

Infelizmente a agência fez confusão nas datas da quarentena para irmos ao EUA e como era apenas um dia, a agência nos hospedou aqui. Informou no site que tinha translado, foi pago e ñ tinha. Atendente mal educado, ñ tem paciência nas explicações, ñ tem internet, sem TV, chuveiro quebrado e enferrujado, sai água de apenas um lado e nem cardápio para refeições tinha. Tem ar e é excelente. Reforço como era apenas para umas horas para pegar nosso vôo foi melhor do que ficar nas cadeiras dura do aeroporto, masnãovale o que pagamos.

Robert Jimenez

Apr 02, 2021

Bang for buck you really can't beat it. Enrique was courteous, and took good care of us when we stayed there. Yes, the place could use some updates but you can't ask for much at this price range. I met our needs for a place to sleep and get on with our activities. Literally next door to the airport. I would like to recommend management to service the ac unit coils that could make guests more happy, and save the hotel energy $$$$. It would be a win win for both.

Leonardo Carneiro

Jan 26, 2021

Ficamos somente 1 noite, pois chegamos de madrugada, e no dia seguinte partiriamos ao resort. O transfer não foi nos buscar, tivemos que pagar um táxi super caro. Hotel controlado por um cartel de taxistas mau intencionados. Hotel horrível, quarto sujo, tudo imundo. Água do chuveiro com cheiro de esgoto. Café da manhã deu nojo, vomitamos depois de comer o pão com presunto e queijo que nos deram (sim, o café da manhã é somente 1 pão com presunto para cada pessoa) pois o presunto estava azedo. hospedagem para 3 pessoas, e só tinha 2 toalhas, pedimos mais uma e não fomos atendidos. Na saída pedi um Uber, e 3 homens que eram responsávis pela recepção do hotel brigaram muito comigo, gritando e falando coisas que não entendia, e me fizeram atravessar uma rodovia movimentada (com carros a 100km/h) com 4 malas e um bebê de 1 ano, para que o Uber nos pegasse do outro lado. Saímos de lá sob ameaças. Se teme por sua vida e não quer estragar sua viagem, fuja desse lixo.

Carlton Wyatt

Dec 17, 2020

Convenient to the airport. Clean, efficient. Great for an overnight to catch early morning flight.

Cindi Albright

Dec 06, 2020

Shuttle is from airport only, not to airport. Zero hot water(so shaving my goosebumps was FUN!), TV has no reception, two bath size towels are all the room has, many light bulbs missing or burnt out, because of covid we were told dining wasn't open and received a take out styrofoam container that had a dry bologna sandwich and watermelon(school cafeteria food is better!) The website picture of the motel must be very old because it is beat up and sign is broken and hanging. However, it was clean, air conditioning worked, and a little taco stand down the road is awesome!(after you dodge 4 lanes of heavy traffic on foot, lol!) But that is the only food around and it is not an area you would walk around to kill time. Everything else is 20 min taxi ride away for 25$ minimum. We just stayed one night at the beginning and end of our 10 day trip because our resort stay and flights didn't quite line up, but don't think we ever would again.

d veg9

Oct 20, 2020

DO NOT BOOK! No hot water. When we checked in the lady said the recent hurricane caused the hot water to go out. But reading the reviews, It looks like the hot water has been out for months! So she lied to us as we checked in. We asked why couldn’t they advise us prior to arriving after we paid a taxi. She said they were not able to do that. So we had no choice but to check in because it was 9pm at night already. She didn’t know what to do and we are tourists so we know less than her. We had no choice. Good thing we are only here one night. We only chose this hotel because it was closest to the airport and thats the only good thing about this hotel.

Justin S

Horrible experience and Hotel Manager who does not care

I woke up to the floor flooded with water. Ruined everything I had on the floor. I went to the front desk to speak to the manager who was not there. I left my information for him to call me but...

Viniciuscruz82

Just location

Here we have a real example of a location hotel. Just around de corner of the airport. We arrived at 9pm and decided before hand to sleep near the hotel as we had reservations on Grand Palladium the...

Lachlan C

Don't book

This place made sense for us leaving really early in the morning. But it was a horrible choice their taxi service is half the cost of the room to go 800 meters down the road. When questioned about it...

Maipenbc

Comfort inn without the comfort

Other than proximity to airport would not recommend. Although we had email conformation for airport shuttle pick up, no one showed up! When we called, weâre told van was broken. No notification...

laurelb937

Left us stranded

We booked at Comfort Inn because it is American owned hotel chain and it said there was free shuttle to and from the airport. There is NO SHUTTLE. There is NO ONE at hotel. It was dark and under...

jmglick

Bottom of the Line

Before I begin, I want to mention that the hotel is supposedly undergoing a renovation, so maybe this review will be irrelevant soon. But for now, this hotel is lacking in many respects. My wife and...

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