“I have read a lot of negative reviews stating that the staff was the main reason for it. While my review of this hotel is not great, it has nothing to do with the staff. They were all very helpful and accommodating throughout my trip. First things first, this is not a 3 star hotel, more like a 2 star. I have stayed in much nicer motels than this. We checked in late at night, no problem. Upon getting to our room we quickly noticed that the wifi wasn't working. Called the front desk and they remedied quickly. After that was done, I noticed that our door did not close/lock, you could just push the door open without a key. A little alarming considering we were there for work and had laptops/tablets/phones etc. I called the front-desk and maintenance was up there within minutes to fix. Still should not have to worry about things like this. The breakfast is not complimentary and overpriced. I paid $15 for eggs that were so undercooked they were inedible, bacon that was looked and tasted like it was sitting for days, and cold potatoes. When I told our waitress, she said nothing and just brought me my bill. There is a certificate/license of some sort in the elevator that I noticed expired close to a year ago. Shuttle bus was great. Restaurant for dinner and bar seemed to only be open when they felt like it. Pool area was fine although a little dirty and no towels available. The rooms/lobby and common areas were all dirty and stained as well. The price is extremely high for what you get here. There is another hotel right next-door in the same parking lot that I went to for a meeting and found it to be 100% better than the Hilton Gardens. For the price this was not worth the stay.”

“We recently stayed at this airport location for easier access to flights at PBI. We had very early departures and very later arrivals. The front desk staff were so so nice! We were greeted as a VIP customer of the day - cute! The staff, I think Jacky? was so warm and helpful. We left our cars on site and used the airport shuttle service. This was on-time and fast. The room was clean, comfortable and quiet. Everything worked. Even my pet peeve - A/C filters - were clean! At breakfast - first customer at 6:00 AM - was served with a warm smile by the staff. Everyone made our brief stays (two seperate nights) welcome. We travel several times a year, and feel the hotel and staff here are among the best we have encountered for travel-type (non vacation/destination) hotels.”