Stayed for our first 3 nights in Tokyo. Exceptional hotel experience. Our room was grand with a spectacular bath, a view of Fuji, a luxurious bed and so many small touches - from the full beauty kit to the welcome snack. The staff at this Ritz are out of this world. Every little need is anticipated. A small example - I went to the gym to get some extra water and the front of gym staff had alerted the back of gym staff to be ready so that when I walked by someone was handing me a water bottle. I would stay here again in a heartbeat.

The Ritz Carlton is one of grandeur and elegance, and during the festive season of Christmas it was particularly beautiful. We had a wonderful stay for 5 nights over the Christmas period, and enjoyed breathtaking views from our 51st floor room. We had a spectacular Christmas Day lunch at Azure 45, with meticulous attention to detail and delicious food and service. We also thoroughly enjoyed our dinner at Hinokizaka where our chef created the most splendid and unique meal for us. We were utterly impressed. My husband and I visited the Ritz Carlton bar on several evenings, and were delightfully entertained by the live performances, especially the singer from the USA. We also found the bar staff to be very attentive and accommodating, in particular, Jimmy who we felt offered us exceptional service. He went over and above his duties and we truly felt like VIP guests. His ability to ensure every patron feels special is a unique quality, which encouraged us to repeatedly visit the bar during our stay. We thank all of the staff for a memorable stay at the Ritz Carlton, with notable appreciation to Jimmy. We look forward to our return in the near future!

Second time staying here. Excellent service like usual. One day we were having breakfast and a staff named Simone totally surprised us with his amazing service. My wife loved the latte print they had there and want to try different cute prints. Simone keep going back and forth to make us cut latte print. His passion for serving the customers was definitely highlight of this trip. We still remember the breakfast at Ritz.

I am having a hard time deciding on a rating for the Ritz Carlton. First of all, location and team are 5/5. The views you get are stunning. The service was attentive and the team tried to implement my every request (I even received another room after asking for it for simply wanting another view). Service was undoubtedly one of the best I have ever had. Was on a business trip, so I wasn't able to enjoy most of the services of the hotel apart from the pool with the spectacular pool. What somehow got the rating down for me are two things: 1) the huge rooms felt a little outdated in the interior design and one could argue that a do over to a more modern design could help (but that most likely depends on the philosophy of the hotel). All in all the price did not feel right for what I received (although the attentive staff and stunning views), compared to other hotels in the area. 2) my second room and large traces of mould in the shower which should not happen in a hotel of that reputation and ambition. It was clearly visible that they tried to unsuccessfully clean it and in my opinion they should not rent the room until this is fixed. After mentioning it to the reception, I was directly offered another room (another proof of great service), which I declined as it was late on my last night anyways. Typically, the mold thing would lead me to a 1 star rating but that would not serve justice to the location and the team. Maybe I have better luck on my next stay.

We have often stayed at Ritz Carlton properties but on this occasion we just dined there. It is a lovely hotel and we had very nice meal with excellent food and drinks. Chris was our main server and the Autumn set menu was very well put together. The only thing I would mention is that when dining in a Ritz Carlton restaurant I expect a certain level of dress standards. However when we walked in there was a gentleman wearing sneakers, jogging trousers and a white baseball cap. I was firstly surprised that anyone would dress like that but moreover that your restaurant allowed it. I would certainly visit again but thought you would like to be aware.

i have read alot about it and it seems very nice and i hope i get to go one day.

It was an amazing romantic place for my birthday.. Great service, delicious food, and great view from the 45th floor to all Tokyo ❤️ if you ever visit Japan you should got there🥰🥰

Beautiful room with a stunning view of Tokyo Tower. Excellent restaurants and nice afternoon tea. The staff was kind, and the concierge was extremely helpful. However, the additional charges for things like use of the pool seem absurd when you consider how much the hotel costs per night.

Elegant. That's the word. Elegant. Firstly - the lobby is on the 45th floor. Follow the signs and you'll find an express elevator to take you there. In the lobby is an excellent lounge with plenty of seating, high ceilings, great views, and quiet. Just off the lobby is the Tower Restaurant. We had breakfast there and it was excellent. Have yet to stay in the rooms but will certainly go back for the lobby lounge and the restaurant.

Such a gorgeous hotel. The view from our room was INSANE. Also, we never go to the pool in hotels but WOAH the one here is GORGEOUS. Try to go to the hot tub around the sun set, the view will make a grown man cry. Also room service is great. Staff as always is great. I love the Ritz, they're always so on point with everything. Thanks for always coming by with water and chocolates :)

We stayed at the Ritz pre-COVID and had a spectacular experience. The rooms were elegant, quiet, exuded understated luxury and even the basic room was shockingly large considering room sizes in...

Great and luxurious hotel in the heart of the chaos of Tokyo, the transition from outside to the top floor of the building where the hotel is located is relaxing in itself. Luxurious facilities as...

The Ritz Carlton in Tokyo is the most luxurious hotel I have ever stayed in. Usually all Ritz Carltons are luxurious but this one tops the Ritz Carltons in Osaka and Singapore that I previously...