Friendly advice, don't book here. The hotel itself is new so physically pretty nice for the price you pay, but the service is terrible. We've stayed here on 2 different occasions and it's the same experience. While the employees are average in regards to service, the true issue here lies with management. Firstly, they leave one person to manage the front desk at all times despite the hotel being sold out. It's insane to think you have one person dealing with everything. The worst part is the manager is sitting in the back office and staying away from all that is happening. When I brought up how it's possible for there only to be one employee working the desk without being direct they admit they are under staffed and it's causing issues. There is always a line and it puts a strain on the workers. Secondly, the cleaning staff is under staffed. They are stuck with cleaning so many rooms to themselves that they do a terrible job. I don't blame them directly but it leaves guests with sub par rooms in terms of cleanliness. They basically are only ready to check you in at 4PM on the dot since they can't turn over rooms fast enough. Don't try to check in any earlier. Lastly, some of the quality of staff is sub par. We were on the first floor which had no ice machine so every time I went to the front desk the friendly ones would get it for me in the back. There is a rude one who works the morning shift cleaning the breakfast area and he would make snarky remarks about how the ice machine is on the upper floors before seemingly feeling forced to get ice for us. He was the same guy who when uses the elevator he locks it using his employee key so that he doesn't have to wait for the elevator when he wants to use it again. I would know because I entered one he locked and it wouldn't let me chose my floor until he uncomfortably tapped his key to unlock it. These elevators are used by guests so to lock it for employee convenience was a shocker to me especially with so many families using the elevators at all times. While the hotel may come back and claim that the industry is facing a shortage of workers I just don't buy it when your hotel is next to Disneyland and selling out constantly. Pay your workers above average wage to be happy and motivated to work there and then pay people above average to get them to work in your hotel so you are not short staffed. I just think for the money you pay to stay here you will be disappointed.

Overall a great place to stay close to Disneyland! It’s walkable, but by the 3rd day it was tiring ha ha. Morning hot breakfast was great! Kids wished there were muffins or waffles is my only dig. But we enjoyed th me eggs, breakfast meat and either pancakes, French toast or whatever rotated, along with oatmeal and yogurt bars. Room setup was nice and comfortable. My only problem is we were there 3 nights and 4 days and I don’t think they even once full-serviced our room. We had to call the front desk and ask for fresh towels. Beyond that… don’t think they ever entered our room. A little disappointed with that aspect. But everything else was great!

I wanted to make our first Disney trip memorable. The staff went above and beyond to make this happen. Our room was spacious, the beds and pillows were so comfortable and the breakfast buffet was one of the best we’ve ever had. All of the hotel employees were a pleasure to talk to and super helpful. Thank you for making our first Disney trip a dream!

We stayed here for a week on vacation and had a great stay. Melanie at the front desk was very friendly and provided excellent customer service. The hotel is new and modern with large, clean rooms, good size bathrooms, nice kitchenettes, and comfortable beds. The included breakfast buffet was good, not great, but since it was included in the price of the stay, we had no complaints. We did not utilize the pool, but it did look very small. We were on the highway side of the hotel, and there was a lot of noise from the road so definitely ask for a room on the non-highway side. Our only other complaint was very low water pressure in the showers. Overall, we had an excellent stay and would definitely stay here again in the future.

Exceptional hotel and staff! The family and I had a wonderful experience first time staying at this property. Tremendous service by the hotel staff, from the moment we stepped into the lobby to check out. Special thanks to Conner at the front desk for accommodating us at check in. Our stay was excellent, and first impressions of the hotel exceeded all expectations. The hotel was remarkably clean, breakfast was a delight, and our relaxing 1 bedroom, 2 queen sofa bed suite w/ full kitchen was perfect for the whole family. Thank you Element Anaheim Resort team for making our stay a memorable one.