Experience Luxury and Comfort at Hyatt Regency Baku in Azerbaijan

Ace V

Mar 11, 2023

5

This hotel is located only minutes away from the Old City with minimal foot traffic. The staff is extremely nice and helpful. Specifically a staff member who helped with explaining local foods and places to visit. I believe her name was Nuriyya, but she made sure my team had 100% satisfactory service.

Ilaya Faiq

Feb 08, 2023

4

I dropped off for a cup of Hot Chocolate. The place is quite and clean. The cafeteria with a big selection of teas, coffee and desserts is right behind the reception. The perspective of my hot chocolate is different from what I usually get. It's cacao powder in a quite big cup. What I would like to see instead is melted hot chocolate in a small coffee cup with a glass of water. Water is usually served to balance the "density" of hot chocolate. The blood pressure rises up if tye the chocolate is of high quality. However, a very friendly staff, comfortable chairs, beautiful round tables, glamorous place to relax.

Bevin Clare

Dec 06, 2022

4

We enjoyed our stay at this hotel. The hotel is clean and comfortable with nicely refreshed public spaces, and I really enjoyed the vibrant green color. As globalist members, we were greeted personally and given a very large suite. The room was clean, comfortable and spacious, but it was also dated in decor and quite dim if you wanted to be picky. However, it suited us well and we were well cared for with a generous welcome gift and excellent housekeeping. I especially liked the comfortable couches and two bathrooms in the suite. Many people took care of us at the hotel and the staff was always quick to help. Kamaran was very cheerful and friendly when welcoming us to the cheerful and very pretty restaurant. We found the restaurant staff to be helpful and professional, and the breakfast was varied with many local foods (even fresh feijoa and persimmon). The omelet chef was very good. One suggestion would be to have bowls at the area with the cereals, there never were any and we always had to ask. Eliza was also very kind and helpful and made our stay more smooth. The one place we found clear opportunity for improvement was at the Regency Club. It very much appeared to be an afterthought and not up the attention to detail of other parts of the hotel. Each night it served a variety of cold vegetables, a couple of sandwiches in the fridge, one hot entree (always some meat and some potato when we were there) and a soup. The food was fine, but there was really no lounge service, you weren't greeted by the man who was (sometimes) there, and if you needed something (butter for bread, ketchup for potatoes) the answer was a curt "no". On our first night there was a table with wine and liquor, but the white wine and prosecco were warm, and there was no ice. On the second night there was no alcohol out, so I ask. He asked what I wanted (I wasn't sure) so I sad red wine, and brought it out from a store room, poured a glass, and then took it away back to the storeroom. The same thing when I asked an hour later for a second glass. It was very odd, and I felt like I had to bother him and was confused. Overall, it was fine, but management needs to visit the Regency Club or get more feedback on this, small changes could bring big improvement, such as a smiling and friendly staff person who was willing to help. Lastly, the entire time we were there there was some literally rotting grapefruit water in the lobby that was never updated or replaced and you could see how old it was. It's a good place to stay for your holiday and a few more attention to details would make it a fantastic place and we are glad that we chose the Hyatt Regency Baku and hope to return someday and see an improved Club Lounge product.

Abdul Sawan

Oct 27, 2022

1

First time and last time. I don't know who gave then the 5 star rating but its an ancient hotel and the beds are so old. And to top it all off, they dont respect guests privacy. I had the DND sign on the door but they still come in and clean the room. And then i go to complain to the duty manager and guess what .... they dont have a manager on duty.

Konul Ahmedzade

Oct 02, 2022

4

A beautiful luxury location, but the wifi connection was slow, beverage service during lunch was not offered to everyone, food was tasty but the tablecloths were wet, my dress took the wetness after the lunch. It could be an attractive point for more business events if they improve these points. Photo is attached from the light breakfast (only desserts).

na0malia

Great for Business and Pleasure

5

Our 3 day stay which included a half day medical Congress went smoothly with no hiccups. Rooms are spacious and well appointed Breakfast is excellent. The ambiance of the breakfast room and the...

994aidaa

Short, but wonderful stay

5

Really pleasant and clean rooms, not bad location, good SPA-service, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with...

F1897HOalia

Thank you staff of Hyatt Regency Baku

5

A wonderful hotel I stayed in the eighth floor and I was happy to stay with him and to serve his staff and especially thank Jamil and Seymour as I liked the restaurant and the sports club and the...

airam1986amam

Grateful

5

My friend and I was so delighted on our experience at Hyatt Regency hotel in Baku! No doubt, 5 stars! Prime service! I am grateful because it was my friend's first time travel with me and with our...

Behnam L

Services were great

5

The stuff were so kind, and we had a great time there, sometimes they offer some drinks in lobby of the hotel and the breakfast was so fascinating. The rooms were so good, and I ordered the wrong...

manojoops

Stay at Hyatt Regency, Baku. Simply Superb....!!!

5

I had booked my room in Hyatt Regency Baku during the U.A.E Prophet Mohammed Birthday vacation (21 to 23rd Oct 2021). The hotel ambience is very nice, rooms are very neat & clean, comfortable bed and...

yoursowais

Fantastic

5

The stay was great the staff was polite And breakfast was amazing alot of options The rooms were also big Enjoyed my stay Very helpful staff the guided us alot Also the location is good The taxi...

engrmaaziz

My stay in Hyatt Regency Hotel in Baku

5

The staff members at all levels were courteous, hospitable and helpful. Hotel rooms and facilities are good. The location was right for my purpose. I liked the view through the window and had scope...

Hyatt Regency Baku, Baku

Hyatt Regency Baku

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