Hotel velho mas muito bem localizado

Boa. Muito bem localizado!!!

Localização ótima, hotel nem tanto

Aconchegante

Hotel confortável com café da manhã simples. A limpeza do quarto não é muito boa, encontramos cueca suja no chão do quarto assim que chegamos, logo pedimos para algum funcionário retirar. Tivemos quetrocar de quarto pois a água da torneira estava saindo gelada e o condicionador de ar não estava aquecendo o ambiente. Os funcionários são receptivos. O hotel fica umas quatro quadras da estação de metrô.

AVOID‼️ We stay Exclusively at IHG Properties and by Far this at the Bottom of the Barrel, white a ‘Few’ exceptions Let’s begin... 1. TOTAL Lack of Leadership at This Hotel! 2. CLOSET sized rooms is and Over statement! 3. ‘Bryce’ (sp), an Employee who works the Breakfast bar is nothing short of a DRAMA Queen Runs, acting like He is in some ‘High’ and screams Non-Sense stuff that are Way overly Loud and totally annoying. Over heard Three coupes discussing His immature, Juvenile behavior. 4. Constantly Ran out of Food at The Breakfast bar, at 7:30 am. Two hours short of the cut off at 9:30. Ie No Oatmeal, No eggs, No Omelets, and Pancake machine breaks down faster than a Yogo automobile. 5. Weirdly sized, JUNIOR sized Toilets. Totally Strange! Lack of ADA Toilets, as well. 6. The Hotel or IHG changes the Pricing at this Hotel even while checking in with a Reservation. SKETCHY!Now onto CLOSETED sized room the room. A. Mold around Tub...see pic B. The absolutely MOST Disgusting Bath Tub/Shower Bottom ever seen in a Hotel. See pic C. Remote to Tv had dead battery! D. Heater in room seem to be operating in an ON.. OFF.. On.. Off.. On, mood the entire stay. E. Filters to Heater Intake have Not been cleaned in a VERY Ling time. DISGUSTING, is an UNDERSTATEMENT ❗️ F. Door does NOT close. You must SLAM it Shut upon Entry and Exit. SAFETY ISSUE‼️ G.Door Lick is leaking some type of GUNK. See picture H. NO ROOM for ANY HBA items in the Bathroom. Hello Hotel, put a Vanity in your bathroom and add shelving to the walls! Dah! I. Bathroom light was burnt out when We arrived J. Filthy RefrigeratorFIRE THE GM and Put in place a Manager who requires accountability and Work ethic!Ok nowthe Good... • Housekeeping Employees are Friendky and attentive. Very! Excellent. • Bell Hops Edwin and Kahleill (sp) are Exceptional! Friendly, attentive and Just overall Genuine folks!Bottom Line. The Bad, UnHealthy, immature, disgusting mold, etcetera ... FAR out-way any Positives here‼️Sad! Avoid and stay elsewhere, in Our Opinion.

A pior experiência de todas. O hotel está perto devido ao COVID. Eles ainda me enviam o e-mail de confirmação alguns dias antes da minha chegada e quando eu ligo para reclamar, eles até me dão uma solução. Meu vôo pousou à 1h da madrugada. Quando cheguei às 2 da manhã na porta, descobri que o hotel estava fechado. Eles ainda estão me enviando e-mails sobre minha opinião, mas não se importaram comigo quando cheguei. Tenho que correr para outro hotel. O pior é que me deram pontos do IHG sem meu consentimento e o equivalente a um vale-presente de quase 10 dólares. Espero que todos que virem esta avaliação saibam que o hotel está fechado, e se você quiser quase um vale-presente do IHG, pode fazer reservas inúteis.

Worst experience ever. The hotel is close due to COVID. They still send me the confirmation email a few days before my arrival and when i call to claim they even give me a solution. My flight landed at 1 am in the night. When i arrived at 2 am to the door i found out that the hotel was closed. They are still sending me emails about my say, but they didn't care about me when I arrived. I have to run to another hotel. The worst thing was they gave me points from IHG without my consent and the equivalent of an almost 10 dollars gift card. I hope that anyone that see this review knows that the hotel is closed, and if you want an almost gift card from IHG you can do pointless reservations.

Eu desci de um vôo no meio do caminho e depois de uma longa e cara viagem de uber cheguei ao hotel e descobri que ele não estava operando. Havia uma fechadura na porta e mesmo uma espiada lá dentro mostra que ninguém esteve lá por algum tempo. O chão está cheio de lixo e havia um cadeado grande amarrado ao redor da porta. O hotel fez a nossa reserva há 3 meses. Nunca recebi um telefonema, na verdade recebi um e-mail de onde fiz a reserva confirmando a viagem (e-mail de lembrete de viagem). Vários sites de terceiros, bem como os deles, ainda aceitavam reservas. Quem está escrevendo comentários RECENTES de 5 estrelas para este lugar?!? Shady. I. Parado lá no meu aniversário com uma mala e nenhum hotel para ficar porque está fechado e trancado !! Felizmente, um hotel na mesma rua (embora mais dinheiro) ainda tinha quartos abertos.

I got off a flight at midway and after a long and expensive uber ride got to the hotel to find it was not operating. There was a lock on the door and even just a peek inside shows no one has been there for awhile. The floor is littered with garbage and there was a big pad lock roped around the door. The hotel took our reservation 3 months ago. Never got a phone call, in fact received an email from where I booked confirming trip was coming (travel reminder email). Multiple 3rd party sites as well as theirs still took reservations. Who is writing RECENT 5 star reviews for this place?!? Shady. I. Standing there on my birthday with a suitcase and no hotel to stay in because it's closed and locked up!!Thankfully a hotel down the street (although more money) still had rooms open.

If I could rate this a zero I would! Holiday Inn ruined my whole Labor Day weekend, arrived after a 9 hour flight only to find the hotel door padlocked with the lights off! No notification or anything. We Had to book a more expensive room nearby. Very shady and why are they still continuing to accept reservations as if they are open? Avoid avoid avoid!

Yep, like the other posts below - we had a reservation for Labor Day weekend 2021 and showed up to a locked door and no sign.We showed up around 9pm on Thursday night, completely confused and frustrated - we walked around the whole blocked and asked a security guard at one of the neighboring buildings and she had no idea why the door was locked.With no car and exhausted from the trip in, we reluctantly booked at a nearby hotel for over double the price.We were told we’d get a full refund, but no compensation foe the difference in prices.My parents and mother-in-law were also booked to stay here, so we had re-book for all three parties.It was not the best way to start out our trip.

Nothing like a hotel corporation taking reservations for a hotel that’s closed and not operating. If you’re looking to panic and not know where you’ll be staying for your travels, this is the place to book. Horrible.

JUST LIKE THE OTHER REVIEWS!!!! WE DROVE 3 HOURS TO BE GREETED BY A PADLOCK ON THE DOOR? SERIOUSLY ???? We have had a reservation booked for months in advance and received NO notification that the hotel was closed. We had a confirmation number and IHG removed it from our account like it was never even there, although I have screen shots of it. So they knew it was closed, They could have generated a mass email to advise the closing and to make other arrangements, but NO? Lets inconvenience these people and add unneeded stress in their lives. IHG was not helpful in resolving either. We found us another hotel and they CHARGED US EVEN MORE POINTS. REGARDLESS if its points, you don't business like that? You knew that you were closing you can advise your customers? Or accommodate them in any way for their troubles? Do not give this place your business. My husband stays out of town MANY MANY times out of the year and is an elite gold member with IHG and this is how you treat your customers?

ESTÃO FECHADOS! Minha esposa e eu reservamos uma estadia aqui para 3 noites, ela ainda recebeu confirmações de nossa empresa de reservas E diretamente do Holiday Inn para a nossa reserva. Quando subimos com a bagagem, as luzes estavam apagadas e a porta trancada com cadeado. Um trabalhador próximo da área nos informou que eles estavam fechados há mais de um ano. Quando ligamos para o suporte do Holiday Inn, eles ficaram atentos a tudo e disseram que haviam sido temporariamente fechados até outubro de 2021, embora seu próprio site declarasse que estava disponível. Ficamos presos e tivemos que reservar um quarto em outro hotel próximo. Isso é totalmente inaceitável por uma grande rede de hotéis.

If I could give less I would. Arrived for labor day weekend 2021 and the Hotel was closed, padlock, lights off closed. A passerby informed us that the hotel has been closed for over a year now.I had booked with a third party website BUT had called Holiday Inn Express directly to confirm the reservation.No one ever mentioned this hotel is COMPLETELY CLOSED. Additionally a friend had booked this hotel directly with the company for a different date and was allowed to book; subsequently months after booking they canceled her reservation stating that they would be closing(they have been closed).If you booked with them directly and they canceled your reservation ask for compensation since it will cost you having to get a more expensive hotel.SEE Picture included - Door is padlocked

THEY ARE CLOSED! My wife and I booked a stay here for 3 nights, she even received confirmations from our booking company AND directly from the Holiday Inn for our reservation. When we walked up with with our luggage the lights were off and the door was padlocked shut. A nearby working from the area informed us they had been closed for over a year. When we called the Holiday Inn support they tiptoed around everything and said they had been temporarily closed until October 2021 even though their own website stated it was available. We were stranded and had to book a room in another nearby hotel. This is completely unacceptable by a major hotel chain.

They are CLOSED. We arrived at the hotel and found a padlock on the door. They couldn’t even be bothered to put a sign on the door to explain WHY they were closed - we only found out from other reviews.We have had a reservation booked for Labor Day weekend and week for months and received NO notification that the hotel was closed. We had a confirmation number and everything. IHG was not helpful in resolving and we called 30+ hotels and hostels and were unable to find a room in the city, so we had to go over an hour away.Do not give this place your business.

Booked a reservation in April 2021 and the stay was canceled by IHG. "Hotel has to temporarily close until October 15, 2021"

Stayed here a few years ago with my family! It was a great hotel and clean!!!

Es una buena opción por precio, tamaño, ubicación, desayuno incluido, atención al cliente,orden y limpieza. Pudimos salir a conocer muchos lugares icónicos y a sólo unos pasos estaban las paradas de bus, subterráneo, el Lago Michigany cerca del acuario, museo, almacenes, etc. Nos encantó aunque sólo llegábamos a dormir 😄👍🏻

I was not expecting the ADA room, nor did I request it for my overnight stay. The room was tidy and kept well, towels and linens were fresh; however the room's one window overlooked the buildings hvac unit.

Closed worst customer experience I've ever had never called us to inform us they were closed. My wife and I showed up after a long flight to find out they were closed..we had to scramble to find a new hotel.

Made a reservation here a couple months ago and arrived on Wednesday to find out that the hotel is completely closed. They confirmed my reservation 3 days prior via email and failed to let me know the hotel is not open. There was a lock on the front doors and their phones were disconnected. Stood outside in the rain on the phone with IHG customer service and they refused to put me up in a hotel for the same price so I booked elsewhere and I will never stay at a Holiday Inn again.

Muybuen hotel, está bien ubicado, el desayuno está incluido pero hace más variedad, no hay muchas opciones. Las personas son muy amables.

Muy buena locación, con camas muuuuy cómodas y juegos de almohadas en el cuarto firmes y suaves. El desayuno buffet incluído. 4 estrellas xq los cuartos son pequeños pero es el único "inconveniente" que tiene

Esta chistoso el hotelito, limpio y descente muy bien ubicado por el precio yel edifico es histórico muy Viejo. la atención del personal y la mucama muy Buena. solo la cama esta horrible super suave te mueves tantito y toda la cama y tiembla despiertas a tu pareja. Y el aire acondicionado está loco o súper frío o calefacción, términe apagandolo....

We held the debut of our daughter at this hotel, and the staff was very supportive and lent excellent service during the preparations up to the post-event arrangements. We commend the hands-on assistance of the hotel staff, especially Ana, Kevin, William as well as all the crew. The food was good based on our guests' feedback. Overall, it was a great experience for us. A big thumbs up to the hotel staff and crew!

Very nice hotel in the heart of the city. Clean, comfortable, and affordable. The staff here are excellent, especially Gayland, who goes out of his way all the time to be kind and welcoming to guests. He really is the model for a hospitality employee! Will definitely stay here again and recommend to others!

Location is great. Nearby you have wonderful shopping, lake access and restaurants. Rooms are large for downtown Chicago. The separate living and sleeping rooms is extremely convenient. Staff is friendly and accommodating. Photo is the great view from living room of room 2410. Unfortunately, weather impacted the clarity of the lake some.

El hotel está muy bien, la ubicación tambien, lo único que podría marcar como punto en contra es el poco equipamiento de artículos de tocador y de café que reponen,hay que estar reclamando esos artículos. Y el otro, que mas tiene que ver con la idiosincrasia del lugar, es el trato despersonalizado que hay en la recepcion.

El hotel me parecía bastante bien, la ubicación es super conveniente, al estar cerca de todos lo. Spun tos de interés en el downtown de Chicago. La habitación es cómoda y limpia. Un tanto angosta pero eso es típico de hoteles de grandes ciudades. Lo recomiendo ampliamente si tu interés es moverte en el área del downtown de Chicago, a pie queda todo cerca.

So perfect and quiet place for rest, everything was clean and beauty. It got "all you can eat" delicious and fresh breakfast include. We loved it! Un muy tranquilo y perfecto lugar para descansar, todo estaba limpio y bonito. Ellos tienen desayuno incluido "todo lo que puedas comer" delicioso y fresco. Lo amamos!

Amazing hotel with excellent location. You can to walk all Downtown from here. All is close. My suite was perfect and the breakfast is THE BEST!Hotel increíble con excelente ubicación. Puedes caminar por todo el centro desde aquí. Todo está cerca. Mi traje era perfecto y el desayuno es EL MEJOR!

My hubby and I stay there one night for a short visit. The location very convenient, it is easy and close to Michigan Avenue, there are lots of interesting boutique stores and restaurants nearby...

Stayed here in January 2019 with my family for a trip to see Hamilton. The hotel entrance and lobby are very pretty and have preserved the small hotel feel that I assume was established by Hotel...

This is a very listless hotel which belies its history as the historic Cass Hotel (atmospheric old pictures adorn the corridors). There is no table and chair in the room which makes doing work...

I booked on the Holiday Inn web site for this hotel for Chicago Marathon weekend. I reconfirmed my reservation four days before travelling without any problem. When I arrived at the hotel it was...

Historical hotel in the middle is business district yet with lots of green spaces in front. The rooms are well furnished and spacious. Service has been adapted for Covid safety. Available on...

Arrived to the Holiday Inn Magnificent Mile to doors chained shut! No note no number to call, NOTHING!!! The IHG 1-800 was NO help we were left to figure it out on our own. This was not a isolated...