“I have read a lot of negative reviews stating that the staff was the main reason for it. While my review of this hotel is not great, it has nothing to do with the staff. They were all very helpful and accommodating throughout my trip. First things first, this is not a 3 star hotel, more like a 2 star. I have stayed in much nicer motels than this. We checked in late at night, no problem. Upon getting to our room we quickly noticed that the wifi wasn't working. Called the front desk and they remedied quickly. After that was done, I noticed that our door did not close/lock, you could just push the door open without a key. A little alarming considering we were there for work and had laptops/tablets/phones etc. I called the front-desk and maintenance was up there within minutes to fix. Still should not have to worry about things like this. The breakfast is not complimentary and overpriced. I paid $15 for eggs that were so undercooked they were inedible, bacon that was looked and tasted like it was sitting for days, and cold potatoes. When I told our waitress, she said nothing and just brought me my bill. There is a certificate/license of some sort in the elevator that I noticed expired close to a year ago. Shuttle bus was great. Restaurant for dinner and bar seemed to only be open when they felt like it. Pool area was fine although a little dirty and no towels available. The rooms/lobby and common areas were all dirty and stained as well. The price is extremely high for what you get here. There is another hotel right next-door in the same parking lot that I went to for a meeting and found it to be 100% better than the Hilton Gardens. For the price this was not worth the stay.”

“My service was great from the bartender Ashley! She is always a pleasure. A few weeks ago, I came in at 9:15 and had an issue ordering food. I am aware that the kitchen closes at 10:00 so I was confused on why it was an issue for me to order something from the grill. My only option was to order fry foods which was a very limited menu. Thankfully, Ashley convinced me to stay and try to accommodate for me to make me happy. When I finally decided on what I was having, I realized the cook, Sean, was nearby and felt negative energy like it was a bother. I get great service at the bar so I keep coming back, I just feel the kitchen staff needs to be more professional and welcoming.”