Staff was extremely welcoming and helpful. The only reason this location did not get a 10 is because the elevators are dated, run slow and even broke down. Other than that the rooms are clean and hotel is in a good location with close proximity to the airport.

I flew into Charlotte and called the hotel, which informed me there is a shuttle to transport from the airport to the hotel. You can get a shuttle IF your name is on their list. I paid $370ish for the room from 3-5 February. It wasn't that amazing it was worth that much. I feel I paid simply for their name rather than quality. The staff was nice. No complementary breakfast. That sucks for the price I paid.

I am mainly writing this review to brag on the night manager, Steven. He welcomed us with a professional and friendly manner and was just so patient and kind. I stay in hotels several times weekly for work and can confidently say that I wish every hotel had a Steven there to greet me upon arrival. As far as the hotel goes, it's mostly clean (bathroom could have used a little more attention), convenient to the airport, has comfortable beds and good amenities.

Because this was a hotel and NOT A KENNEL! We had previously stayed at this hotel once and were pleased. This visit was possibly even better. We were pleasantly greeted for check-in by Ms. Jazz. She made sure we were assigned rooms to our satisfaction, explained all of the pertinent information to us, and presented us with the warm cookies! Our rooms were very satisfactory and a quiet night's rest resulted. I must add that our bed was very comfortable. Our breakfast the following morning was very good and Ms. Tina did an excellent job of serving us. As Diamond members we were disappointed in having to still pay a small amount but that, along with many of the Hilton properties now becoming pet friendly, is why we are reassessing and rejoining other brands we have previously used (these are changes made by the corporate Hilton staff and not this facility). After our satiating breakfast we were ready for our drive home. Ms. Rachael checked us out & resented each of us with a cookie for the road.

I enjoyed my stay here for three nights. The only issue I had was that we were apart of a discounted group and did not receive the discount. I am hoping this will be taken care of. I would like to shout out Ms.Tamara who worked second shift the time I was there for her great service and knowledge. She was very professional, pleasant and a true example of what customer service should be! I also encountered another young but I did don’t catch her name that worked the morning shift on Saturday (11/12) who was also very professional, friendly and provided great service!

I went to Charlotte for a meeting Belk. The hotel is within 10 minutes of the airport and directly across the street from where my meeting was. Room was clean and quiet. Nothing has really changed...

hotel was OK,,, there was a long walk to the room from front desk.. my room was small but has ample space.. *there was no blackout drapes... light came in as the sun came up.* (problem) resturant...

I moved to Charlotte back in October & I stayed at various hotels until I found this one. The staff here were very warm and caring that it made me feel comfortable. There were so many to be...

Great customer service, updated decor, comfortable beds, nicely sized rooms, quiet, accommodating, no complimentary breakfast, on-site bar & restaurant, close to airport, other restaurants and...

Stayed one night for an early flight next morning. Hotel had 24/7 shuttle service that left on time, everyone was professional and polite. Accommodations were great. Definitely will be staying again!!

We spent 2 nights here. It was clean and fairly comfortable. I heard quite a lot of plane activity nearby. It’s okay for a short stay. Their breakfast buffet didn’t really have anything I care...