“Esse hotel é uma bomba! Atendimento ruim, quartos e demais ambientes sem manutenção , limpeza precária e sem o mínimo de acústica. Uma bagunça geral. Fiquei um dia e depois troquei para outro hotel da rede que é posso considerar um hotel 4 estrelas. Não recomendo. As fotos enganam demais.”

“I stayed at this hotel for a total of 5 days 4 nights. THE Good The rooms have beautiful views and the rooms are spacious. However my room had a musty smell that lingered during the visit. In the room you will find a safe deposit box, a small fridge and a bottle of water which is refilled daily. I was travelling with a baby and they setup a playpan so my baby could sleep. The hotel is very close to a public beach and shopping area for those of you looking for those experiences. The bad: there are no elevators in the towers so if you have mobility issues request a room on the first floor. The hotel doesn't have a beach. Instead there are steps from the dock which lead you to the ocean. This may be an issue for some guests. The drinks are served in small paper cups ( I'm guessing because of COVID) but the cups basically dissolve in your hand which prompts you to drink faster. The drinks are however well made and have plenty of alcohol. The a la carte restaurants are hard to reserve particularly because it must be done online and using their network which is only available in the common areas and it's not very good. There are 4 a la carte restaurants for dinner, Italian seafood, Thai and international. I didn't try the Italian but all the other restaurants were just okay. I was disappointed because many of the dishes served are the same as the lunch buffet. I would say this is the main are of improvement needed at this hotel. I realize the following point is not important to some but it was a huge inconvenience during my visit. I am used to having a buffet dinner option at all inclusive resorts. Currently this hotel doesn't offer one, instead everyone must reserve at one of the restaurants. I was travelling with a baby that goes to bed at 7 pm so it was impossible for me to even complete the earliest sitting which is 630pm. I asked if I could take food to my room and was denied . If I wanted to eat I had to leave my baby with someone else and hope she didn't wake up. More flexibility is needed in this regard. I was not asking for room service I was asking to take my own food to my room. The service was inconsistent, sometimes good and at times rude. There is also a lack of attention to detail for example they consistently served us tintos with sugar yet no stirstick. Details like this are frustrating. For bfast we were often sat at a table setup for 4 when there were 5 of us yet we had to always ask for the extra utensils everyday. In summary I would not return I would try another resort because nothing at this place was outstanding.”