“Excellent, above average staff, super clean and beautiful hotel, great location. My family stayed at this hotel this weekend for our son’s graduation from University of Chicago. Our expectations for a hotel stay were greatly exceeded. Every single staff member we encountered was very friendly, helpful, and professional. At every encounter, whether checking in or coming and going with the reception desk - Stephanie and all of the staff we encountered went above and beyond to be helpful and efficient to every guest. The same was true at the breakfast area - each morning at breakfast Javier and Frannie were welcoming, cheerful, very efficient and helpful in ensuring the breakfast experience was honestly the best I have ever encountered. The area was spotless and the food was presented in a very pleasant manner. Javier and Frannie were truly a highlight of the hotel experience. I was concerned like everyone about travel during these difficult times, but the hotel room, lobby, elevators, breakfast area - everywhere we went - it was spotless. The hotel is beautiful and in top notch condition. We found the location to be easy to walk short distances and be nearby some of the attractions we were able to enjoy during our short visit - 5-10 minute walk to the River Boat Tour - definitely a highlight of our visit. Starbucks is a one minute walk, and I felt safe walking around the area. I would not hesitate to return to this hotel for a future stay, I truly rate it 10/5!”

“We stay at this hotel every time we visit Chicago for many reasons. It’s location is perfect for any event occurring in the city and all within walking distance. It’s reasonably priced and very clean. If we needed anything during our stay the staff was very prompt to respond, especially the gentleman in charge of housekeeping and the female housekeeper on our floor. Last but certainly not least a huge Thank you to Javier and Fannie who work in the dining area for breakfast. They are a breath of fresh air to everyone they come in contact with. They welcome and address everyone that enters the dining area in the morning. Javier and Fannie are a perfect team and make certain all of the guests are happy and taken care of while dining. There was a nice variety of food to choose from and it was delicious and fresh everyday ! I like a lot of creamer for my coffee so Javier took good care of me. I need to add that they both keep the dining room spotless as I witnessed Javier washing the legs of each chair in the dining room after everyone was gone. My day always started with a positive note because of Javier and Fannie! Fairfield should be proud of these employees ! They make your business shine ! I will always return to this hotel when visiting Chicago! Thank you all! Kathy and Nick”