“Let me start by saying I have always been a loyal Hilton property guest. My family and I love the Hampton inns however after this experience, I will never stay at any Hilton property again. My 3 kids and I stayed at this hotel for 6 nights. On the fourth day of our stay we were at Magic Kingdom. We came back to take a break before heading back out to go to the fireworks and catch a couple more rides. While we were out I had a large amount of cash stolen. The cash was not out in the open. It was in a box buried in my bag. Someone had to have rummaged through my things to get to it and took it all except the change and gift and credit cards. This was our food money, play money and souvenir money. Not only did we not get to go back to the park because I had to file a police report and wait for her to get fingerprints off our items I’m out all of our food/fun money. Kelly who works at the front desk I have to say was extremely nice and empathetic which I appreciated but the manager Issac didn’t want to accept any wrong doing in the Properties part. He told me the only person in the room had been there two months and was fully cooperative and denied any wrong doing. He also told me the cameras they have in the hallways do not work. He insinuated that I was lying. Then got angry when I started to cry and accused me of being hostile and attacking him. Issac could definitely benefit on some costumer service skills and how to treat others when they are being victimized and are nervous and scared. He was extremely unprofessional and very condescending. He also said I should have had travelers insurance. Also to add to this the rooms upon arrival were not up to Hampton standards for being clean. Dissatisfied, disappointed and angered to say the least!”

“La habitacion era demasiado pequeña y eso que reservamos para 3 niños y 2 adultos Las sábanas y las fundas de la camaestaban sucias, evidente que no las habían cambiado y en el techo se veía las manchas de humedad recién tapadas. Sin embargo la atención del front desk fue muy buena. Fueron muy atentos y diligentes.”